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[Info Needed]Map locks up randomly

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Parson Barr, Apr 29, 2018.

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  1. Parson Barr

    Parson Barr Avatar

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    4/29/2018 5:24 PM
    Title: Map locks up randomly
    Reproduction Rate: 75% of the time it locks up
    Blocker? No. Just can't use the map.
    Details: Had this bug for the last two releases. Map may or may not work when it comes up. It's either locked up or working, usually locked up. And then it will start working again.
    Steps to Reproduce: Open the map.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-8350 Eight-Core Processor (8) System RAM: 16332
    GPU: AMD Radeon (TM) R9 390 Series GPU RAM: 8168
    SotA.Win.64.769.Date.04.27.18
    Area: POT_mountain_metropolis_01_template/Serpent's Watch
    Area Display Name: Serpent's Watch
    Loc: (-153.2, 26.2, 318.5)
    Debug: UE9UX21vdW50YWluX21ldHJvcG9saXNfMDFfdGVtcGxhdGV8U2VycGVudCdzIFdhdGNofCgtMTUzLjE4OSwgMjYuMTk4LCAzMTguNDkyKXwoMCwgLTAuOTI2LCAwLCAwLjM3OCl8NzkuMjI4Nzh8MzcuNjk5MjZ8My42ODg2ODQ=
     
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  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Can you describe the behavior you're seeing when the map is "locked up"? Any particular scenes it seems to happen in more than others? Any additional details would help immensely. Thank you.
     
  3. Mikal Raine

    Mikal Raine Bug Hunter

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    For the last several patches I have been experiencing the same types of issues with the in-game map. If I open it in an instanced zone it will work for a short time; 5 to 10 minutes the it will stop updating. If I leave the map open and zone to the Overworld it will stick at the location I am standing when I load in. If I am on the Overworld to begin with and open the map it will freeze immediately. The map becomes unresponsive at the point it freezes. Can not zoom, open filters, move the map inside the window or resize it. Also, unable to close the window with the X at the top but will close/open using M while frozen.
    The only way to clear the map is to completely log out to the launcher; down to the main menu will not work.
     
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  4. Parson Barr

    Parson Barr Avatar

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    As Mellosteg says, it's totally random and happens regardless of the location (Overworld versus scenes). It worked yesterday for one scene (necropolis) and then stopped working. The map locks up and will not scroll, zoom, or move at all. I can reopen the map but the behavior remains.

    It's as if the process associated with this window has crashed.
     
  5. Lone-Wolf

    Lone-Wolf Avatar

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    And sometimes my map in an instance will display the over world map instead
     
  6. Feeyo

    Feeyo Avatar

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  7. Feeyo

    Feeyo Avatar

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    @Parson Barr
    What resolution are u playing? And could you try changing resolution to 1920 * 1080 to see if that fixes the map being stuck/lagging slow.
     
  8. Parson Barr

    Parson Barr Avatar

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    That's what I have it on right now...I don't remember changing it so it should have been at that resolution before. I'll do some more experimenting on it this week and see which resolutions cause pain.
     
  9. liz_the_wiz

    liz_the_wiz Avatar

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    Ive also had this issue too :)
     
  10. Parson Barr

    Parson Barr Avatar

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    Ok, just had it happen again. Worked the first couple of times on the world map on the way to Ardoris. I just dragged it around and looked at stuff. This time it locked up as soon as I used the scroll wheel to zoom in.


    5/27/2018 5:36 PM
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-8350 Eight-Core Processor (8) System RAM: 16332
    GPU: AMD Radeon (TM) R9 390 Series GPU RAM: 8168
    SotA.Win.64.777.Date.05.18.18
    Area: Ardoris
    Area Display Name: Ardoris
    Loc: (-198.7, 62.0, -113.7)
    Debug: QXJkb3Jpc3x8KC0xOTguNzUsIDYyLjAzMywgLTExMy42ODQpfCgwLCAtMC42NjgsIDAsIC0wLjc0NCl8MTU3My40NjZ8MjIuNjk1MTh8Ny44ODg5ODk=
     
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