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[Fixed] Login - Full account logs in as "visitor"

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Smegatron, Jul 19, 2018.

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  1. Smegatron

    Smegatron Bug Hunter

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    07/19/2018 10:22
    Title: Full account logs in as "visitor"
    Reproduction Rate: 100% (tried five times)
    Blocker? YES!!!
    Details: Upon logging in this morning, my character Smegnite is logged in as a "visitor". I bought a full account in March (with a package), and have used it daily with no issues until today. It worked fine last night. Now it does not. Please help!
    Steps to Reproduce: Just log in.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4) System RAM: 16313
    GPU: NVIDIA GeForce GTX 1060 6GB GPU RAM: 6081
    SotA.Win.64.806.Date.07.16.18
    Area: OverworldIsland
    Area Display Name: Hidden Vale
    Loc: (303.1, -5.8, 280.0)
    Debug: T3ZlcndvcmxkSXNsYW5kfHwoMzAzLjEwOSwgLTUuODI4LCAyODApfCgwLCAtMC44MiwgMCwgMC41NzIpfDI0OS43NjYxfDQ1fDM4
     
    Drasvar Spiderglum and Mac2 like this.
  2. Jezebel Caerndow

    Jezebel Caerndow Avatar

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    My alt having the same issue. 3 of my alts are all like this :(.
     
    Last edited: Jul 19, 2018
  3. Drasvar Spiderglum

    Drasvar Spiderglum Avatar

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    Same here.

    Edit: Just checked, I can't access my house or even interract with my own vendor. This needs sorting ASAP.
     
    Last edited: Jul 19, 2018
  4. Neonis

    Neonis Avatar

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    I am having the same problem. I lost access to my own house. Is there a way to fix this?
     
  5. Serafina

    Serafina Portalarian Emeritus

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  6. Smegatron

    Smegatron Bug Hunter

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    Already did. Thanks, Serafina!
     
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  7. Neonis

    Neonis Avatar

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  8. Smegatron

    Smegatron Bug Hunter

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    They are actively working on it. Serafina is updating us in their Discord channel.
     
  9. Neonis

    Neonis Avatar

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    Thanks will check discord.
     
  10. karakedi

    karakedi Avatar

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    I send email too thanks
     
  11. Serafina

    Serafina Portalarian Emeritus

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    Thanks everyone who sent an email! We found the culprit and a fix is forthcoming. No need to write in to support anymore!

    The fix might take a bit of time, so we appreciate all of you for being so patient. :)
     
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  12. Serafina

    Serafina Portalarian Emeritus

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    Fix is in! If you're logged in and see "Visitor", but you have game access, simply relog and the "Visitor" tag should go away.
     
    Jaesun, Fionwyn Wyldemane and Rentier like this.
  13. Smegatron

    Smegatron Bug Hunter

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    That worked! Thanks for the quick turnaround, @Serafina!
     
  14. liz_the_wiz

    liz_the_wiz Avatar

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    YAY, it does seem to have worked, well done @Serafina thank you for getting it fixed so promptly.
     
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