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[RESOLVED] Delayed emails

Discussion in 'Announcements' started by tphilipp, Sep 15, 2018.

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  1. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

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    Hello,

    as previously announced we have an internet outage at the Portalarium office, which happened unexpectedly and since we didn't cause it it's also outside of our control, currently.

    Unfortunately, it also came at a pretty bad timing - Friday afternoon - so given the nature of the outage it most likely won't be resolved before Monday. We are looking into workarounds, though, and see what we can do over the weekend to mend the situation.

    This means that emails, whether it's support emails sent to us, or confirmation emails sent from us, will all be delayed. That said, the game and website are not affected by this.

    Thank you for understanding
     
  2. 2112Starman

    2112Starman Avatar

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    keep up the good work Tphilipp, been there and done that at 3AM in the morning too :)
     
  3. Proteus Tempest

    Proteus Tempest Avatar

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    That's why I'm not getting notifications from the forum.
     
    Olthadir likes this.
  4. Canith123

    Canith123 Avatar

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    I spent 2 years working as a data center technician and I understand that stuff happens. Thanks for the update.
     
  5. Golem Dragon

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    any news about about email requests from people, for example one that has a case # and are 4 weeks old already?
     
    Cordelayne likes this.
  6. Brewton

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    Hopefully, their internet is back up and running.
     
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  7. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

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    Hello, this is finally resolved now. Thanks for understanding and sorry again for this. We'll try to get behind all of the pending requests as soon as possible, please bear with us if that will take a few more hours for us to dig through the pile of emails that just came in. :)
     
  8. Innascual Inch

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    Running your own internal mail server as a small business is very 1999 of you!
     
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