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Website - Store add ons page will not load!

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Smegatron, Oct 12, 2018.

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  1. Smegatron

    Smegatron Bug Hunter

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    Not sure where website issues should be reported. But since this affects the Portalium cash register it seemed critical. :)

    Anyway, the new website looks great. But the Store Add Ons page will not load for me in Chrome Version 69.0.3497.100 (Official Build) (64-bit). The page spins and spins, and Chrome even reports that it is "unresponsive". I have heard of others having the same issue via Discord. I tried clearing my cache but it did not improve. Also restarted the browser, no luck.

    I was able to get it to load (slowly) in IE (yuck!).
     
    Smegatron, Oct 12, 2018
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  2. Smegatron

    Smegatron Bug Hunter

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    A quick update... I let it run for over ten minutes (before even starting this post). It did eventually load. But going back to the page is again slow and unresponsive. Note that the other site and store pages are loading fine for me. Just Add Ons.
     
    Smegatron, Oct 12, 2018
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  3. liz_the_wiz

    liz_the_wiz Avatar

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    There seems to be special sauce because I have Chrome and it loads like a treat, takes the same time in chrome, edge and ie for me, each and every time I go..
     
    liz_the_wiz, Oct 13, 2018
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  4. Anpu

    Anpu Avatar

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    I believe this is related to the Amazon servers in Dublin which were having some issues. It’s the same thing that’s also effecting the forums. Hopefully this will get cleared up soon?
     
    Anpu, Oct 13, 2018
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  5. Smegatron

    Smegatron Bug Hunter

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    It seems much better today. Maybe related to the massive Friday sales and the sale counts that appear on the tabs?
     
    Smegatron, Oct 14, 2018
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  6. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

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    It is a Chrome issue, actually. We were able to mend it, but it's still happening. Somehow new Chrome versions deadlock on that page, and it looks like a Chrome bug, so we are looking into workarounds.
     
    tphilipp, Oct 24, 2018
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    Jaesun likes this.
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