Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[Resolved] Unable to buy anything from store since Nov 2

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by CatherineRose, Nov 18, 2018.

Thread Status:
Not open for further replies.
  1. CatherineRose

    CatherineRose Avatar

    Messages:
    1,069
    Likes Received:
    4,030
    Trophy Points:
    113
    Gender:
    Female
    Location:
    Resting in Devil's Lair in Mistrendur
    I have used Amazon for many years now but I can not get the purchase form in the add on store to complete.
    Have not bought anything since Nov 2 even tho I have tried.

    It is not my computers.... neither the desktop or the laptop.

    Im sure I could use Paypal but that is not the way I buy things in SOTA.


    The following is where I am now but the /loc did not record my computer stats.
    Area: Novia Market (POT_forest_metropolis_01_template/Novia Market) Loc: (64.2, 38.0, 272.4) DBG: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfE5vdmlhIE1hcmtldHwoNjQuMjE1LCAzOC4wMzQsIDI3Mi4zNTUpfCgwLCAwLjcxOCwgMCwgMC42OTYpfDQ1Mi4xNDYxfDE1LjA4ODExfDMuNDIyMzgx
     
    CatherineRose, Nov 18, 2018
    #1
  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

    Messages:
    15,730
    Likes Received:
    19,497
    Trophy Points:
    153
    @CatherineRose, @tphilipp is aware and has been poking at it.

     
    Alley Oop, Nov 18, 2018
    #2
    Jaesun likes this.
  3. CatherineRose

    CatherineRose Avatar

    Messages:
    1,069
    Likes Received:
    4,030
    Trophy Points:
    113
    Gender:
    Female
    Location:
    Resting in Devil's Lair in Mistrendur
    Thank you :)

    I decided to go ahead and buy something with paypal today. Thank you
     
    CatherineRose, Nov 18, 2018
    #3
  4. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

    Messages:
    535
    Likes Received:
    1,747
    Trophy Points:
    63
    Yeah, sorry about that. Quick update on the status: this has been escalated now to Amazon's tech support, as I haven't been able to find any local problems with our integration. The tech support guy looking at it confirmed that our integration looks good, but since it's not fully working regardless it is currently being investigated on their side. The weirdest part is that it works for some users, we do actually have Amazon Pay payments coming in, however only very few.
     
    tphilipp, Nov 21, 2018
    #4
    Jaesun likes this.
  5. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

    Messages:
    535
    Likes Received:
    1,747
    Trophy Points:
    63
    So... Amazon Pay seems to work again since Nov 21 (although it might have been stuck until Nov 23 for some b/c of browser caches). I have no idea what Amazon did, their support guy seems to not know if they did anything, but I can see updated versions of their scripts in use. That said, since I'm not sure if this fixed it for all our users, please report back if you still get stuck during an Amazon Pay checkout.
    Thanks
     
    tphilipp, Nov 27, 2018
    #5
    Jaesun and Serafina like this.
  6. CatherineRose

    CatherineRose Avatar

    Messages:
    1,069
    Likes Received:
    4,030
    Trophy Points:
    113
    Gender:
    Female
    Location:
    Resting in Devil's Lair in Mistrendur
    12/01/2018 10:54
    Title: Again unable to use Amazon to pay for items
    Reproduction Rate: 100%
    Blocker? No
    Details: I was able to use Amazon again until this morning and now I am blocked again and have to use paypal instead.
    Steps to Reproduce: Try to buy things. This morning unable 2x.

    User Specs:
    OS: Windows 8.1 (6.3.0) 64bit
    CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8) System RAM: 16323
    GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6016
    SotA.Win.64.878.Date.11.28.18
    Area: POT_forest_metropolis_01_template/Dragomir Mori
    Area Display Name: Dragomir Mori
    Loc: (348.2, 93.2, -83.8)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfERyYWdvbWlyIE1vcml8KDM0OC4yNDgsIDkzLjE4NCwgLTgzLjgzMyl8KDAsIDAuOTE1LCAwLCAwLjQwNCl8MTU2LjM5Nzh8Mi4xOTMzN3w5LjQwOTk5Ng==
     
    CatherineRose, Dec 1, 2018
    #6
Thread Status:
Not open for further replies.