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[Resolved] Can't login, says connecting

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Katu, Feb 28, 2019.

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  1. Katu

    Katu Avatar

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    Title: Can't login at all. Says Connecting...
    Reproduction Rate: 100%
    Blocker? yes
    Details: After patch, cannot login. Tried Steam login and credentials login. Sometimes it shows queue, most of the times "connecting..."
    Steps to Reproduce: Start the game from steam, try login, either with steam or username/password.
    User Specs: Took these from output log as I can't get in game to type /bug

    SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 970, graphicsMemorySize=4043, graphicsDeviceType=Direct3D11, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, systemMemorySize=16314
    SotA.Win.64.921.Date.02.28.19, LocalTime=28.2.2019 21.51.53, Patch=awkward-lumberroids.6
    LanguageManager, Language=English, Culture=en-US, SystemCulture=fi-FI, Partner=None
    PreviousApplicationExit status=clean systemMemorySize=16314

    I played 2 minutes before maintenance started, so patching caused something. I have restarted and then reinstalled the game. I tried first to validate files.
     
  2. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    You're install may have become corrupted. Try uninstalling the game, and re-downloading a clean copy of the game. That should get you fixed up.
     
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  3. Katu

    Katu Avatar

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    I did that already ( before reporting this ) and nothing changed.

    Just tried to login, left it there for good 15 minutes. No errors, just "queue 1" message.

    Initialize engine version: 2018.2.20f1 (cef3e6c0c622)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.1]
    Renderer: NVIDIA GeForce GTX 970 (ID=0x13c2)
    Vendor:
    VRAM: 4043 MB
    Driver: 25.21.14.1722
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.108 seconds
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 3.218767 ms
    GameManagerSceneObject.Awake. 28.2.2019 22.39.44
    SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 970, graphicsMemorySize=4043, graphicsDeviceType=Direct3D11, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, systemMemorySize=16314
    SotA.Win.64.921.Date.02.28.19, LocalTime=28.2.2019 22.39.44, Patch=awkward-lumberroids.6
    LanguageManager, Language=English, Culture=en-US, SystemCulture=fi-FI, Partner=None
    PreviousApplicationExit status=clean systemMemorySize=16314
    Pathfinding: Init
    Steam Initialized: True
    AI Behaviors Preloaded
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_01a_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/IslandOfStorms_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_01b_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_swampisland_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'Particles/FXVille Blood World Lighting': fallback shader 'Paricles/Alpha Blended' not found
    Shader 'MicroSplat/POT_forest_metropolis_01c_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R10_Swamp01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R5_Hills01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain_Ardoris': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/PRT_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R2_Hills02_Quel_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R3_Hills01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_tropicalisland_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_02_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R8_Hills02_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R3_City_Brittany_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R9_Forest01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R7_Forest01_Bloodriver_After_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R8_City_Westend_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R1_Forest04_01_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/NoviaTerrain1': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_mountain_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain_Northwood': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    OnOperationResponse: UNKNOWN OpCode: 192497709

    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    Shader 'MicroSplat/POT_alpine_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    PersistenceService, Wait time of 2 seconds exceeded for call to PersistenceService+<UploadInstallChecksumDiagnostic>c__AnonStoreyD. Rtt(variance): 163(7). Ms since last receive: 0. Stats elapsed: 0sec.
    Longest delta between Send: 0ms Dispatch: 0ms. Longest callback OnEv: 0=0ms OnResp: 0=0ms. Calls of Send: 0 Dispatch: 0.
    TotalPacketBytes: 0 TotalCommandBytes: 0 TotalPacketCount: 0 TotalCommandsInPackets: 0
    TotalPacketBytes: 0 TotalCommandBytes: 0 TotalPacketCount: 0 TotalCommandsInPackets: 0

    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    The referenced script on this Behaviour (Game Object '') is missing!

    (Filename: Line: 1775)

    The referenced script (Unknown) on this Behaviour is missing!

    (Filename: Line: 1575)

    The referenced script on this Behaviour (Game Object '<null>') is missing!

    (Filename: Line: 1775)

    The referenced script on this Behaviour (Game Object 'Top_River5') is missing!

    (Filename: Line: 1775)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4

    (Filename: Line: 1405)

    Failed to get pixels of splat texture

    (Filename: Line: 260)

    The referenced script on this Behaviour (Game Object 'Top_River3') is missing!

    (Filename: Line: 1775)

    The referenced script on this Behaviour (Game Object 'Top_River2') is missing!

    (Filename: Line: 1775)

    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/PRT_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_mountain_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_01a_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_01c_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain_Ardoris': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R1_Forest04_01_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_02_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain_Northwood': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/IslandOfStorms_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R3_City_Brittany_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R8_City_Westend_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R9_Forest01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_alpine_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_tropicalisland_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'Particles/FXVille Blood World Lighting': fallback shader 'Paricles/Alpha Blended' not found
    Shader 'MicroSplat/POT_swampisland_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R10_Swamp01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/POT_forest_metropolis_01b_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R5_Hills01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R8_Hills02_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R2_Hills02_Quel_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R3_Hills01_01_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/NoviaTerrain1': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Shader 'MicroSplat/Novia_R7_Forest01_Bloodriver_After_Terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    Unloading 5 Unused Serialized files (Serialized files now loaded: 43)

    Unloading 11788 unused Assets to reduce memory usage. Loaded Objects now: 387236.
    Total: 451.792362 ms (FindLiveObjects: 18.044553 ms CreateObjectMapping: 24.983116 ms MarkObjects: 402.617290 ms DeleteObjects: 6.147158 ms)

    Unloading 0 Unused Serialized files (Serialized files now loaded: 43)

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 387236.
    Total: 467.924721 ms (FindLiveObjects: 31.971903 ms CreateObjectMapping: 23.110906 ms MarkObjects: 412.483024 ms DeleteObjects: 0.358399 ms)

    Setting up 2 worker threads for Enlighten.
    Thread -> id: 3e54 -> priority: 1
    Thread -> id: 2ccc -> priority: 1
    Cleaning up PID file on exit.

    EDIT: Added output_log
     
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  4. Morgana Pendragon

    Morgana Pendragon Avatar

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    I am having the same issue. (I already reported it in QA).
     
    Last edited: Feb 28, 2019
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  5. Scanphor

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    Seeing exact same issue on 3 separate PCs
     
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  6. Katu

    Katu Avatar

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    I reinstalled the game now, just to test again.

    I removed portalarium folders from appdata, just to be sure its clean and then downloaded the game ( It took few minutes, I have 1Gbit connection ).
    Still same thing.
    Steam login says currently "connecting".

    EDIT:
    It says that download size is 7.7GB. Is this correct?
    Installed app size "SotA"-folder is 9.07GB
    EDITX:
    Steam says "Disk usage: 9295MB"
     
    Last edited: Feb 28, 2019
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  7. Anpu

    Anpu Avatar

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    Did you try verify file integrity option in steam for the game?
     
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  8. Katu

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    I did, then I uninstalled, downloaded and reinstalled the game 2 times.

    I just tried the verification again and no chance. It detects nothing.
     
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  9. Anpu

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    Ok cool. Just wanted to make sure that was at least checked.
     
  10. Scanphor

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    Just redownloaded the game again (for the 2nd time) and all is working - didn't clear the appdata stuff just deleted the install directory and reinstalled. Copied that folder across to my other PCs and they are fixed too
     
  11. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    @Katu , try logging in again. It should work now.
     
  12. Bowen Bloodgood

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    Just updated.. same issue.. BUT.. I will add the following..

    If I cancel the login, the client options (Main Menu / login) no longer respond. I have to close out the client before I can try again.

    Also, can play offline just fine.
     
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  13. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Looks like you've run into some install trouble as well. Clearing your install folder and redownloading the game should fix you up.
     
  14. Katu

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    Works now for me.

    Thanks, hopefully it works for others also.
     
  15. Kliirkast

    Kliirkast Localization Team

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    Cannot login either.
    Additional info :
    Same for me.

    AND : (maybe more relevant) I patched yesterday, then went playing with no problem at all (so I guess my install is perfectly correct). I've shut my computer till this morning (tried with 2 different accounts) but no way to get in. I even disabled my Kaspersky anti-virus but nada.

    J from B.
     
  16. Katu

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    This happened to me yesterday also. After cancel, UI does respond to input ( I could type username/password and remember username checkbox worked), but buttons did nothing.

    My steam did download something last night, after making this post. So, maybe the integrity check would work now for you?
     
  17. Bowen Bloodgood

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    Update: Now it's just giving me URCHIN errors. I find it a little unlikely the patch screwed up my installation but that's what it says now. So, still can't log in.. even though I can play offline without issue.
     
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  18. Bowen Bloodgood

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    I have very limited high speed. Are you telling me I need to use up 7+ G cause the patch screwed up my install? (I don't mean to sound cranky but.. if that's really what I need to do then ok but this sort of thing shouldn't happen)
     
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  19. Astirian

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    Getting the same symptoms as Bowen.
     
  20. DocSam

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    long time loading here, and then if i go to another town it blocks at all, and freeze
     
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