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Game graphics discontinue but game contines to run

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Daemond, May 31, 2019.

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  1. Daemond

    Daemond Avatar

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    05/31/2019 08:08
    Title:
    Reproduction Rate: Intermittent but happens often
    Blocker? Yes, graphics stop working
    Details: Game graphics discontinue but the game processes continue running in the background. It happened often on Thrusday. Today the same occurred within 30 minutes of game play. Yesterday the crashes were so severe several forced me to reboot the PC.
    Steps to Reproduce: Log into game, play 30 minutes and wait for it to happen
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-8350 Eight-Core Processor (8) System RAM: 16293
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.Win.64.982.Date.05.30.19
    Area: POT_desert_metropolis_01_template/Bladewyke
    Area Display Name: Bladewyke
    Loc: (-332.0, 65.3, 350.6)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfEJsYWRld3lrZXwoLTMzMi4wMzIsIDY1LjI3LCAzNTAuNjM3KXwoMCwgMC4wMjEsIDAsIC0xKXwzNTcuNTkzOXwxMHwxLjI1
     
  2. liz_the_wiz

    liz_the_wiz Avatar

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    I just played for 2 hours straight, killing things and didnt get this once.. What version of the nvidia drivers are you on?
     
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  3. Daemond

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    Here are my Graphics specificatiojns:
    Graphics
    Monitor
    Name C27F398 on NVIDIA GeForce GTX 1080
    Current Resolution 1920x1080 pixels
    Work Resolution 1920x1080 pixels
    State Enabled, Primary
    Monitor Width 1920
    Monitor Height 1080
    Monitor BPP 32 bits per pixel
    Monitor Frequency 60 Hz
    Device \\.\DISPLAY1\Monitor0
    NVIDIA GeForce GTX 1080
    Manufacturer NVIDIA
    Model GeForce GTX 1080
    Device ID 10DE-1B80
    Revision A2
    Subvendor Gigabyte (1458)
    Current Performance Level Level 0
    Current GPU Clock 1771 MHz
    Current Memory Clock 5005 MHz
    Current Shader Clock 5005 MHz
    Voltage 0.625 V
    Technology 16 nm
    Bus Interface PCI Express x16
    Temperature 40 °C
    Driver version 26.21.14.3086
    BIOS Version 86.04.60.40.1e
    Memory 4095 MB
    Count of performance levels : 1
    Level 1 - "Perf Level 0"
    GPU Clock 139 MHz
    Shader Clock 405 MHz
     
  4. Anpu

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    Do you know how to look at your GeoForce driver version? That report isn't saying which video driver you are using (not sure what the Driver version 26.21.14.3086 is??). Sadly this really need to be added to the /bug function.

    For me, I right click on my desktop, select NVIDIA Control Panel, then at the bottom left of the screen there is a "System Information" link. Click that, and in the window that pops up look for : Driver Version. I'm running 430.64.

    I have the exact same card for windows 10, and the GTX 1080 typically has the 4XX.XX as the driver version.
     
  5. Feeyo

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  6. lyosha

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    Woah, same issue as mine, I thought my video card was dying.

    The same exact thing has been happening to me since the last update, I used DDU to clean before installing the latest geforce driver and opted out of geforce experience.


    Monitor 1: (game runs here) 1440p/165hz(oc from 144)/Gsync xb271hu bmpirz
    Monitor 2:
    1080p/79hz(Oc from 60)
    GTX 1080ti FE (aftermarket cooler) -65c max under full load
    Quad chan 32 gb ram ddr4/2400 cas 15
    i7 5820k 6c 12t (oc to 4,7ghz, liquid cooled) -60c max under full load

    Os: Windows Server 2016 datacenter
    -barebones os with desktop, sound, and networking services installed.
    -no search or indexing services installed
    -all drivers/firmware updated, just drivers without extra software (I.e geforce experience)
    -soundblaster z rx

    2x 128gb Samsung evo 970 pro m.2 ssd, raid-0 (os drive)
    4x 256gb Samsung 960 pro ssd, raid-0 (game drive)

    Description: both monitors will flicker and power off, when coming black on the game will seem minimized with no way to get it back, exiting from task manager will work but the game will have a 15-30 FPS drop on average. Full reboot fixed the FPS drop,

    Not reproducible, but usually happens early on.

    Thoughts: could it be a power issue? Will try unhooking all USB/second monitor/etc except for what’s essential later tonight.
     
  7. liz_the_wiz

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    @lyosha can you get the nvidia driver version you are on? @Daemond does seem to have the latest - the version number corresponds to the component version not the overall driver package number.
     
  8. lyosha

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    I can once I’m home, but it is the latest x64 game ready driver package from the nvidia website for w10.

    It’s not the driver, this started happening when the ui bug was fixed... the ui was stretched but the resolution of the UI pieces was never updated (see merchant conversations on anything higher than 1080p).

    I would love to the “bugged ui” back, wish there was an option. It was actually nice and minimal, small, easy on the eyes, not looking like one of those old people phones with the gigantic number buttons... the FPS actually improved with the “bugged” ui on 1440p resolution.
     
  9. liz_the_wiz

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    Its odd, cos Im on the same resolution as you, and i know at one point when they changed the fonts about a year or so back it meant I couldnt play the game it gave me migranes, but they did some tweaks on seeing it on my resolution (and others) and it became good again, when the UI was made small I almost didnt notice, only thing I noticed was the chat box text seemed smaller, but other than that, I was cool. However, Im not having any crashes.
     
  10. Jezebel Caerndow

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    I remember long ago when this was happening on the laptop I was using at the time. Video would freeze but I could hear the game still running. At the time I was selling exp in krul at the monkey room. Once the video froze I would have to kill them by sound, just keep firing till you hear the monkeys stop screaming, then exit the game and reload it. I made enough to buy myself a new computer ( desktop ) so I never had to deal with that again.
     
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