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[Responded] Unable to play due to disconnect for more than 30 min of trying

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by CatherineRose, Sep 28, 2019.

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  1. CatherineRose

    CatherineRose Avatar

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    09/28/2019 10:12
    Title: Unable to play due to disconnect for more than 30 min of trying due to disconnects.
    Reproduction Rate: 100%
    Blocker? no
    Details: I first disconnected in Britany Estates. I then went to Ravenmoor and eveytime I get buffed I am disconnected from game... 5 times now.
    Steps to Reproduce: multiple times
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8) System RAM: 16323
    GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6103
    SotA.Win.64.1044.Date.09.26.19
    Area: Dungeon1_Entrance
    Area Display Name: Ravensmoor
    Loc: (134.8, 39.5, 12.4)
    Debug: RHVuZ2VvbjFfRW50cmFuY2V8fCgxMzQuODMxLCAzOS41MjksIDEyLjQwNCl8KDAsIC0wLjI1MSwgMCwgMC45NjgpfC0xMDMuNjE5M3wxNi43MzMzOXw0LjkxMTE1NA==
     
  2. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Thanks for the report. I see in the logs you are having networking trouble. Sometimes that can be caused by a bug in the game, or a hardware situation down at the data center. Neither of those situations are open issues at this time. So that leaves a networking situation closer to where your machine is located.
     
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  3. CatherineRose

    CatherineRose Avatar

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    I rebooted, rebooted the router, lowered the resolution and clicked Fastest under options in game. It is still not staying connected. Also, a few min. ago when I died in Ravensmoor I went to the anhk but the anhk would not resurrect me. Then it disconnected again and put me back dead at Torc Dawl. Then was disconnected again.

    Thank you for your reply. :)
     
  4. Duke Ezekiel Cooper

    Duke Ezekiel Cooper Avatar

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    09/30/2019 14:09
    OS: Windows 8.1 (6.3.0) 64bit
    CPU: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz (4) System RAM: 12169
    GPU: Intel(R) HD Graphics 4000 GPU RAM: 912
    SotA.Win.64.1045.Date.09.28.19
    Area: POT_forest_metropolis_01b_template/Blackrock Cove
    Area Display Name: Blackrock Cove
    Loc: (-148.3, 37.0, -175.5)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxCbGFja3JvY2sgQ292ZXwoLTE0OC4yODYsIDM3LjAwMSwgLTE3NS41MTIpfCgwLCAtMC4xNywgMCwgLTAuOTg1KXw3MzkuNjA1fDI5LjQ0ODN8MTUuMTI=

    I'm having the same connectivity issues and told @Chris last week.
    I even went as far as reinstalling the game.

    I've called my ISP, they ran diagnostics, my connection speed, data encapsulation, and ping all checked out with 0% packet lose.

    I keep getting the connectivity icon flicker every time I log in, but have no issues with connectivity when I log into anything else on the internet.

    However, I cant stay logged into Shroud for any amount of time without getting disconnected with a network congestion, connection closed by client, or connection closed by server error.

    The issue IS NOT on my end.

    Legends of Aria, Ultima Online, and a whole directory of other online games go for days without this issue.

    It all started after Patch 1043
     
    Last edited: Sep 30, 2019
  5. Duke Ezekiel Cooper

    Duke Ezekiel Cooper Avatar

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    Been getting them all day today... Firewall and ports are wide open...

    [​IMG]
     
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