Missing Rewards

Discussion in 'General Discussion' started by Kyosa, Oct 26, 2019.

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  1. Kyosa

    Kyosa Avatar

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    Hi Chris !

    Since you mentioned here, https://www.shroudoftheavatar.com/forum/index.php?threads/the-atos-update-thread.159715/
    I should have all the recent stream bonuses sent out. Someone on stream was a bit...grumpy :) because they didn't receive a bonus from months ago and I'll try and figure out why that happened and take care of them.

    Look here:

    [​IMG]

    Was the stream you built a beamer for sotacon as a reward.
    Clip https://www.twitch.tv/videos/470382842 and whole vod was deleted btw :(

    Still no answer on forum (screenshot) , ingame mail, support mail.
    .
     
    Last edited: Oct 26, 2019
  2. Kyosa

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    And still...nothing :(

    [​IMG]
     
  3. Chris

    Chris Tech Lord Moderator Ambassador SOTA Developer

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    Kyosa, I'll search the prize rewards. Maybe we were 5 weeks behind?
     
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  4. Chris

    Chris Tech Lord Moderator Ambassador SOTA Developer

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    Kyosa, I don't see you at all in the prize list or in our bot channel that announces the prizes. Are you maybe referring to not getting a box or something? Sorry for the confusion, this was just for the stream prizes. I'm not seeing you on the not yet shipped a box list either so I'm just confused at this point. :/
     
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  5. Kyosa

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    As i said in my 1st post.

    It was a twitch stream around 2 months ago, you streamed befor syndicate, and you designed an ingame beamer projecting the sotacon logo.
    Two people won the beamer one was me.

    The vod on stream and my clip showing my winnings are deleted, i ask myself why ?

    Twitch name: rpg_rules
    Ingame name: Kyosa Canavas
     
    Last edited: Oct 30, 2019
  6. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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  7. Gravidy

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    Twitch automatically removes old VODs unless they are on a partnered account (shroudoftheavatar is not partnered). I assume twitch does this to reduce costs, as they don't monetize past VODs very well. As @Alley Oop pointed out, however, streamers can export their VODs to youtube for a much longer period of time.
     
  8. Kyosa

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    Last edited: Oct 31, 2019
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  9. Kyosa

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    @Chris Video time: 1:07:18
     
  10. Kyosa

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    Asked on stream too, the answer was kinda strange, still nothing....guess i am done with the game and bring more people into SOTA.

    https://clips.twitch.tv/KindHotLeopardAsianGlow

    Its sad devs ruin their game with empty promises :(, or add bugged dungeons like despair.
     
  11. Lained

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    @Kyosa It looks like you won one of the lanterns that projects onto a wall, from the twitch clip you posted it sounds like @Chris hasn't perfected the tech which is probably why the lanterns haven't made it in game yet, I'm sure as soon as they are he'll send one your way.
     
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  12. Kyosa

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    Mate, the latern was a reward from two months ago, i wrote many discord messages, ingame mails, forum pm's, support mails.... ....all unanswered.
    It's ok for me if he forgot to make it, or too busy, or technical problems... but no answer at all is a nogo.

    Anyways, game is full of bugs and unbalanced scenes i reported so many times.
    Not worth wasting my money and time.
     
    Last edited: Nov 2, 2019
  13. Mylady ‘Gin Gin Darlin

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    That’s a shame that you haven’t yet received your reward.

    @Chris, if the delayed reward is a lantern that is not yet ready
    for release, could you not have offered a alternative reward in it’s place for Kyosa so they wouldn’t have to wait?
     
  14. Antrax Artek

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    I doubt that a date and time has been set for the delivery of the reward, if the reward was something incoming in the future the user should have the patience to wait for delivery.
     
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  15. Mylady ‘Gin Gin Darlin

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    So after already waiting two months Kyosa has to just sit on their hands and wait an undetermined amount of time?

    I don’t blame Kyosa for having a reason to leave if that is the case. These little things matter.

    Then I suggest @Chris should state the terms or have a link to terms in the forums for any competitions/giveaways that state timeframes for reward deliveries to avoid such frustration, disappointment, complaints and no doubt support emails being made.
     
    Last edited: Nov 3, 2019
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  16. Kyosa

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    Exactly, a simple answer like "pease wait another xx time" , or "sorry" would have do it.
    Even if you ask on stream, he almost ignores it as you can see.

    Do you think i bring more players into the game atm..guess ... ?
     
    Last edited: Nov 3, 2019
  17. Lained

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    He was distracted by talking about the ice field bug, when you've lots of things going on some may get missed but they've just hired a new person for customer service so hopefully communication will improve.
     
  18. Kyosa

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    If they are busy with bugs and dont have time i have an idea: Just stop giving away stuff on stream..easy :)
    They talked about a new person for customer service months ago on stream.

    [​IMG]

    [​IMG]

    Still waiting ^^^
     
    Last edited: Nov 3, 2019
  19. Chris

    Chris Tech Lord Moderator Ambassador SOTA Developer

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    Kyosa, Sorry for the delay. I had been hoping to get some new tech going that would allow for colored light projectors but I'll just kill that idea and make them single color projectors. This wasn't a problem of me skipping you but trying to make something too cool. I'll try and get it to you today.
     
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  20. Belladonna Rose

    Belladonna Rose Bug Hunter

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    If its something already in the game and they win it on a livestream send it there and then. I won the webbed trees the night we had the fishing contest in Celestia and still havent gotten them yet. So NO they all havent been sent out. Not that it matters now as the season for such trees is long past. Already had some anyways but i understand the aggravation and disappointment on waiting for things won and not gettting them. I agree that if its something not yet made it should be stated upfront that it will take some time to get it made but will have it sent asap.
     
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