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[No Response] My lot seems to have disappeared..

Discussion in '*** Bug Report Archive (After R75) ***' started by lordskids, Feb 14, 2020.

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  1. lordskids

    lordskids Avatar

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    I was moving lot spots in the same town. Moved my deco-d lot to storage. I unclaimed the lot. Moved to another lot and claimed it. When I went to place my deco-d lot, it is not there. My other lot is in storage, but not my farm lot. I checked my bank and nothing was sent there. I logged out and logged back in. It's gone.
     
    lordskids, Feb 14, 2020
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  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    @lordskids, there's been a few of these relating to property manager use. i think @wizardsmoke has been investigating.
     
    Alley Oop, Feb 15, 2020
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  3. lordskids

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    lordskids, Feb 17, 2020
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  4. Black Tortoise

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    Sorry for your troubles in the meantime, @lordskids . That sounds really difficult to deal with!
     
    Black Tortoise, Feb 17, 2020
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  5. Anpu

    Anpu Avatar

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    Please contact support for any missing items: support@portalarium.com
     
    Anpu, Feb 17, 2020
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  6. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @lordskids I am needing more information on this...

    1. In what town was your original lot?
    2. Can you go to the unclaimed lot and use the /loc command (it will be added to your system clipboard, so you can use <CTRL>-V to paste it into the forum or a text file)
    3. Did you name the lot when placed in the Property Manager or was the deed named in the Deed window.
     
    Ravalox, Feb 17, 2020
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  7. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @lordskids Please do not unclaim or make any changes on your ingame account. We are looking at this and need to keep things as they are to help identify the issue. Thanks!
     
    Ravalox, Feb 17, 2020
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    Anpu likes this.
  8. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Also let me know if the existing deco o nthe lot is because you decided to manually re-deco after this occurred.
     
    Ravalox, Feb 17, 2020
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  9. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    ... and to confirm: When trying to get the stored lot back, did you see an empty slot in the Property Manager, or was it there and not able to be retrieved (could not drag etc)?
     
    Ravalox, Feb 17, 2020
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  10. Yigg Endimion

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    Howdy, looks like I just had this same event happen to me as well. I dumped my house/basement/dungeon at same time, then unclaimed lot, so it could be turned around. When I reclaimed lot, everything that was supposed to go to the bank, isn't there, the house/basement/dungeon, all of the containers I had placed on the lot, have not shown up in bank or personal inventory. My lot is in Novia Market

    Area: Novia Market (POT_forest_metropolis_01_template/Novia Market) Loc: (67.099, 37.989, -434.076) DBG: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfE5vdmlhIE1hcmtldHwoNjcuMDk5LCAzNy45ODksIC00MzQuMDc2KXwoMCwgMC43MDQsIDAsIC0wLjcxKXwtODA5LjI2NTN8MzUuNTAwMzd8NS45ODA0MzI=

    Hope you guys can help, the house i lost contains most of my stuff, so not good. If you need more info, please contact me. Thanks, keep up the good work.
     
    Yigg Endimion, Feb 25, 2020
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  11. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Ravalox, Feb 25, 2020
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  12. Yigg Endimion

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    logging back in..need a min
     
    Yigg Endimion, Feb 25, 2020
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  13. Yigg Endimion

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    online...ign is Yigg Endimion
     
    Yigg Endimion, Feb 25, 2020
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  14. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Ravalox, Feb 25, 2020
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    Yigg Endimion, Anpu and Alley Oop like this.
  15. lordskids

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    Area: Justice Hold (POT_island_metropolis_01_template/Justice Hold) Loc: (-63.117, 89.004, -7.689) DBG: UE9UX2lzbGFuZF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfEp1c3RpY2UgSG9sZHwoLTYzLjExNywgODkuMDA0LCAtNy42ODkpfCgwLCAwLjk5OSwgMCwgMC4wNDgpfDE4Mi4wMzc3fDQwLjE2NzY2fDcuMjQzMTYy

    I moved my house lot to storage, claimed another lot, went to move my house lot back to the claimed lot and it wasn't there. I had two house lots in storage. One still exists, the one I had just moved disappeared.

    Sorry for taking so long to respond. In game name is Fire Striker
     
    lordskids, Mar 9, 2020
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  16. lordskids

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    lordskids, Mar 11, 2020
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  17. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @lordskids I am still needing more information on this...

    1. In what town was your original lot?
    2. Can you go to the original unclaimed lot and use the /loc command (it will be added to your system clipboard, so you can use <CTRL>-V to paste it into the forum or a text file)
    3. Did you name the lot when placed in the Property Manager or was the deed named in the Deed window.
    4. What size was the lot?
    5. What kind of house is missing?


    Also let me know if the existing deco on the new lot is because you decided to manually re-deco after this occurred.

    ... and to confirm: When trying to get the stored lot back, did you see an empty slot in the Property Manager, or was it there and not able to be retrieved (could not drag etc)?
     
    Ravalox, Mar 12, 2020
    #17
  18. lordskids

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    1. Justice Hold
    2. Area: Justice Hold (POT_island_metropolis_01_template/Justice Hold) Loc: (-103.717, 89.004, -72.347) DBG: UE9UX2lzbGFuZF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfEp1c3RpY2UgSG9sZHwoLTEwMy43MTcsIDg5LjAwNCwgLTcyLjM0Nyl8KDAsIDAuMzczLCAwLCAtMC45MjgpfC0zODAuNjUwMnwzMy45NDc3M3wyLjkwODMzOQ==
    3. I didn't name the lot.
    4. Village
    5. No house. It was used for a farm.
    The stuff on my current lot is what I redeco-ed after I lost the other one.
    There were empty slots in property manager but would not let me use them.

    Stuff I lost were mainly planting beds, pillars, and greenhouse.
    Thank you for looking into this.
     
    lordskids, Mar 13, 2020
    #18
  19. lordskids

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    lordskids, Mar 15, 2020
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