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[Resolved] QA crash to desktop *(unity error) on login attempt

Discussion in '***PTE (QA) Bug Archive (After R75)***' started by kaeshiva, Mar 3, 2020.

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  1. kaeshiva

    kaeshiva Avatar

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    Typed in credentials, and wham
    Tried 3 different accounts, some more than oncee.
    Can't do usual /bug stuff cause can't even get in.

    Tried restarting launcher...still no luck

    Crash occurs the moment (the very instant) I press login after typing in credentials, it doesn't even try to think about it, just dies.

    Interestingly, if I type nothing at all in the boxes and just click the 'login' button next to those fields, unity error and program shutdown.

    Interestingly, I can get onto offline mode on QA client just fine.

    Going to blast and completely reinstall, but wanted to report in case others run into similar issue since no idea what caused it, QA worked fine yesterday for me.
     
    Last edited: Mar 3, 2020
  2. kaeshiva

    kaeshiva Avatar

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    Obliterated and redownloaded all files, behavior persists.....pres login button = crash
     
  3. Anpu

    Anpu Avatar

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    I am able to login to QA

    03/03/2020 15:06
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz (8) System RAM: 16303
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.QA.Win.64.961.Date.03.02.20
    Area: POT_forest_metropolis_01_template/Dragomir Mori
    Area Display Name: Dragomir Mori
    Loc: (25.4, 37.8, -89.2)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfERyYWdvbWlyIE1vcml8KDI1LjQwMSwgMzcuODM3LCAtODkuMTU5KXwoMCwgMC45NzMsIDAsIDAuMjI5KXwxNTMuNTEyNHwxMHwxMS44OTAy
    Using Nvidia GEFORCE 442.50 Drivers

    Not sure if you are also using a PC and an Nvida card? Or if it's something else...?
     
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  4. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    So far I can't reproduce it either. :(
     
  5. kaeshiva

    kaeshiva Avatar

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    Any suggestions or information I can provide to help diagnose?

    I was on QA in the previous build, no issues. Nothing's changed on this end other than patching up latest build.
    As I said, client crashes on pressing "login" button even if I don't type anything in the boxes, not sure what else I can tell you, its not creating any sort of crash log.
    I'll try obliterating the folder and reinstalling since I'm going to sleep now from fresh download, but as I did this once already, not expecting a different result. But who knows!
     
  6. kaeshiva

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    Yeah, Windows 10, Nvidia card...I haven't changed anything or installed anything or done anything since QA worked for me last, other than let it patch.
    I've done this dance with SotA before so I'm not going to start fiddling with hardware when I'm 99.9% certain this problem is not on my end lol.
    CPU/memory use at normal thresholds, nothing else going on, live server works fine, QA offline works fine, nothing happening in task manager during crash just unity error screen (with shield as above screenshot) and then a few seconds later it just shuts itself down. There's certainly something it doesn't like, but its working for everyone else I've asked so not sure what its gripe is but whatever it is, it liked it well enough on the last build lol.
     
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  7. kaeshiva

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    Update!

    Obliterated everything (again), redownloaded installer exe (again), reinstalled, repatched etc. etc. and the issue appears to now be resolved. A mystery!

    However, I do not trust it, so will be watching it very carefully.
     
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  8. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    OK! Keep us updated if it acts oddly! :)
     
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  9. Belladonna Rose

    Belladonna Rose Bug Hunter

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    I tried logging in and QA would not patch at all hung up and no progress. Deleted and tried to reinstall QA and still stalls out after i hit Play. No progress at all. Been doing QA for 2 years and first time i have ever had an issue with it.
     
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