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[Referred to Support] Anti-virus started taking action against SotA

Discussion in '*** Bug Report Archive (After R75) ***' started by Jesper Daelin, Dec 17, 2020.

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  1. Jesper Daelin

    Jesper Daelin Avatar

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    12/17/2020 22:36
    1. Title: Anti-virus is taking action to block SotA
    2. Reproducible? Happened 3 times in first 50 minutes of play
    3. Blocker? no
    4. Details: Norton Security online version 22.20.5.39 -- Today it started blocking SotA from accessing PNG files that appear to be associated with heraldry in the TCache folder image of action taken by Norton is included. As of posting this has occurred 3 times in under 60 minutes. One of the heraldry's in question is my personal one and that is displayed on my cloak despite the block.
    5. Steps to Reproduce: unknown. Being in POTs with many Heraldry displays seems to help. (Example Britt Mart) I Was able to chalk up 4 blocks in about 60 seconds by zoning into Britt Mart. The town has dozens on display the errors stopped at 4.
    6. User Specs: (RAM, CPU, GPU and Operating System only)
    7. OS: Windows 10 (10.0.0) 64bit
    8. CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 16268
      GPU: NVIDIA GeForce GTX 1080 Ti GPU RAM: 11127
      SotA.Win.64.1325.Date.12.16.20
      Area: Mistrendur_R1_Spindelskog/Extreme
      Area Display Name: Spindelskog (Extreme)
      Loc: (101.4, 224.1, -233.5)
      Debug: TWlzdHJlbmR1cl9SMV9TcGluZGVsc2tvZ3xFeHRyZW1lfCgxMDEuMzgzLCAyMjQuMTM0LCAtMjMzLjQ3Nil8KDAsIDAuMjY1LCAwLCAwLjk2NCl8MTQ3NS43NDF8MTUuMzgzMzV8Ni41MDE5MzU=

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    Jesper Daelin, Dec 17, 2020
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  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    Alley Oop, Dec 17, 2020
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  3. Chris

    Chris Tech Lord Moderator Ambassador SOTA Developer

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    So Norton decided that accessing a PNG that the game created is a security thread? Obviously this is just a screw up on Norton's part. We sign our executables and other obvious steps to avoid this so this is a an obvious mistake on their part. I'll file a ticket with them but obviously you can just exclude process.

    Oh, and this isn't some weird thing where we've been infected. If you look at what it is complaining about, it is us accessing an image file in the Shroud of the Avatar data folder. Thanks Norton. :/
     
    Chris, Dec 19, 2020
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