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[Fixed] Web Site Notification Email Not Sending

Discussion in '*** Bug Report Archive (After R75) ***' started by Lazarus Long, Dec 16, 2020.

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  1. Lazarus Long

    Lazarus Long Avatar

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    Stopped getting Notification Emails 2 days ago.

    I am following most topics here in the forums and get daily email on updates, bugs and such.
    This stopped abruptly 2 days ago.

    To top this off I haven't gotten a weekly update email on ANY of my 9 accounts in so long I can't even remember.
    Over a year easily.

    What's up with the notifications and communications folks?

    @Chris @Elgarion @Ravalox
     
  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    that's a list of ats you have there, but that'd be @tphilipp, i think.
     
  3. Warrior B'Patrick

    Warrior B'Patrick Avatar

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    Greetings Lazarus Long
    I am still getting my many email notices about the next Release or live stream.Just got a bunch for R85. Did you possibly turn off notifications for this web site and do you get notifications for other things?
     
  4. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @Lazarus Long, please send an email to support@portalarium.com tagging @Elgarion with all of the email addresses that are supposed to get newsletters so that they can be checked against the subscription list. The bulk email provider may flag addresses that have delivery issues; the list is audited for rejections and it is possible something went awry with the ones you had setup.

    I am not sure why you are not getting notifications for forum posts. (I am getting mine ok, and I've checked with a few others who are also getting theirs). Is the email address on your profile the same as one of the Newsletter emails? (Don't think there is a link at all, but curious)
     
  5. Echondas

    Echondas Bug Hunter Bug Moderator

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    Laz are you blocking images on your email? (which is a good security practice, IMHO)

    Most of these services use something akin to web beacons, which are typically embedded using images which load from a remote web server to track if someone opened the email. If they don't receive the 'beacon' from the address, it might get removed, or put into another category where they send less frequent or different types of emails, etc. So if you want to continue receiving email from something, you should allow the images every once in a while, so they know the address is alive.
     
  6. Lazarus Long

    Lazarus Long Avatar

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    Thanks @Ravalox I'll get that done.

    @Echondas

    Nothing changed. I just abruptly stopped getting mail from the forums.

    From Subject Received
    Shroud of the Avatar Forum WTS: Tax Free, Place Anywhere, Town Lot Deed - New thread in watched forum Mon 12:42 AM

    That's the last notification I got :)
     
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  7. Laney

    Laney Support Staff Moderator SOTA Developer

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    As I said in our email conversation, thank you for the catch Laz! There was an issue which prevented notifications for the forums, which has now been resolved. With regard to the Weekly Update emails, that issue has also been resolved. Thanks again for the catch and report!
     
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  8. tphilipp

    tphilipp SotA Dev Moderator SOTA Developer

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    Sorry about that, that was entirely my fault... thanks for the quick report, though! And sorry for the inconveniences caused.
     
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  9. Lazarus Long

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    Thanks @Laney @tphilipp for the replies and fix.

    All the mail came in and is flowing normally once again.

    Now everyone is getting their updates again.
     
    Wilfred likes this.
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