Never got my physical rewards

Discussion in 'General Discussion' started by Shadoweaver, Mar 21, 2021.

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  1. Shadoweaver

    Shadoweaver Avatar

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    Kickstarter backer.
    I have moved twice since KS and have contacted support several times about this.

    Each time I was promised they would get back to me. However they never have.
    Now it seems I can not email support as it rejects my email.

    I am not sure what I can do about this.
     
  2. Cordelayne

    Cordelayne Bug Hunter

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  3. dayero

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    Yeah, depending on his backer level, he will be missing a lot though. Plus if he is located in japan, it will also be pretty expensive to ship.
    But honestly the main thing here in my opinion is just the reaction - or lack thereof. They owe these physical items. There are probably quite a few people who forgot or didnt insist on those items, because they arent playing anymore. But if someone asks for them, you got to deliver.
     
  4. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @Shadoweaver We have tried to send you your rewards twice and the address is being rejected. There is an intermittent issue with Email where people emailing us are being blocked due to a blacklist error message.

    I am PMing you to continue this conversation as we need to get an address that the Post Office will accept.
     
  5. Shadoweaver

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    I have replied. Thank you for following up on this.
    I hope we can finally work this out.
     
    Vaentorian, Elgarion and majoria70 like this.
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