1. Here you will find official announcements and updates. These announcements are also linked in the Official SotA Discord server.
    We encourage comments from the community! To keep the announcements official, we ask that comment threads be created in the General forums for player input.

                                                 Thanks!

Reward Delivery Issues: Fixes incoming

Discussion in 'Announcements' started by DarkStarr, Jul 28, 2016.

Thread Status:
Not open for further replies.
  1. DarkStarr

    DarkStarr Executive Producer SOTA Developer

    Messages:
    6,692
    Likes Received:
    45,560
    Trophy Points:
    202
    Gender:
    Male
    Please accept our deepest apologies. We know that some of you are not getting all of your rewards. We have identified almost all of the exact problems causing these issues and we have prioritized the fixes for each of them. We are working through each fix and we expect the first round of fixes to go live first thing tomorrow morning. Some of these fixes do not even require a patch.

    Rest assured we know exactly what each of you are supposed to receive and you have lost nothing you are supposed to be awarded.

    Again we apologize for your inconvenience and we appreciate your patience.
     
  2. RDouglas

    RDouglas Avatar

    Messages:
    170
    Likes Received:
    327
    Trophy Points:
    30
    Gender:
    Female
    Location:
    Central Wisconsin
    avatar.exe stops windows wants to find fix? help/bows... wondering if its the new password/works here fine, updates went through... login crash
     
  3. Kirthag

    Kirthag Avatar

    Messages:
    260
    Likes Received:
    314
    Trophy Points:
    40
    Gender:
    Female
    Location:
    NC
    Thank you Lord of Chaos.

    Will the rewards from the telethon last night appear on our accout page >> add ons, etc. or at the account page >> special rewards

    Just wanting to confirm.
     
  4. 4EverLost

    4EverLost Avatar

    Messages:
    1,441
    Likes Received:
    2,742
    Trophy Points:
    125
    Gender:
    Female
    Location:
    In a Swamp far away from the beaten path
    Telethon stuff normally doesn't appear for a while unless it's something you bought. At least that seems to be how it was in past telethons:)
     
    Ice Queen and Black Tortoise like this.
  5. Kirthag

    Kirthag Avatar

    Messages:
    260
    Likes Received:
    314
    Trophy Points:
    40
    Gender:
    Female
    Location:
    NC
    Asking about display location, not timing. I am aware. Thank you.
     
  6. Browncoat Jayson

    Browncoat Jayson Legend of the Hearth

    Messages:
    6,334
    Likes Received:
    14,098
    Trophy Points:
    153
    Under the Special Rewards tab.
     
    Kirthag likes this.
  7. Kirthag

    Kirthag Avatar

    Messages:
    260
    Likes Received:
    314
    Trophy Points:
    40
    Gender:
    Female
    Location:
    NC
    Thank you kindly.
     
  8. Sir Grant

    Sir Grant Avatar

    Messages:
    36
    Likes Received:
    35
    Trophy Points:
    8
    Gender:
    Male
    Location:
    San Diego, California
    Does this include the rewards of enough mats to create 4 of everything (supply cache) as promised in the Royal Artesian Pledge? Also, does that include extra mats for unsuccessful tries (it DID say CREATE 4 of everything ;)).
     
    Daxxe Diggler likes this.
  9. Gideon Thrax

    Gideon Thrax Avatar

    Messages:
    2,497
    Likes Received:
    6,771
    Trophy Points:
    165
    Gender:
    Male
    oh... whew :) I have a bunch of things called "Unknown Item" - that was freaking me out a little bit. I noticed some things missing after I realized the Viking Town home wasn't there. Thanks for the heads-up Darkstarr! :cool:
     
  10. SabeSr

    SabeSr Avatar

    Messages:
    459
    Likes Received:
    916
    Trophy Points:
    55
    Gender:
    Male
    Location:
    Paradise, Florida
    I love legal arguments... I agree, "
    [​IMG]
    Supply Cache
    As a practicing artisan, you will start with enough supplies to craft four of each of the starting recipes for finished goods in your crafting book."

    ...would suggest it ignores failed attempts, otherwise it would or should have said "enough components to 'attempt' to create 4 of everything"

    Probably they just gave us comps for attempts and what gets burned in failed crafting comes out of our pockets... if we were strict with wording we could cry for compensation. But I'm not that whiny when it comes to free stuff :p
     
    Sir Grant likes this.
  11. draco2

    draco2 Avatar

    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Location:
    United States
    I'm supposed to be in lot selection 2, and i dont have my deeds. How do i get them? I've already missed the castle i wanted.


    FIXED, thank you!
     
    Last edited: Jul 28, 2016
  12. Ice Queen

    Ice Queen Avatar

    Messages:
    2,111
    Likes Received:
    7,738
    Trophy Points:
    165
    Gender:
    Female
    Thanks for the update.
     
    Cassandra Corax likes this.
  13. licemeat

    licemeat Avatar

    Messages:
    897
    Likes Received:
    2,825
    Trophy Points:
    105
    Gender:
    Male
    Location:
    Cincinnati Oh
    Yay..the spyglass showed up after the patch.
     
    Cassandra Corax likes this.
  14. Lord Andernut

    Lord Andernut Avatar

    Messages:
    3,340
    Likes Received:
    10,087
    Trophy Points:
    165
    Gender:
    Male
    Location:
    New Britannian Market
    No deeds at all? You get your deeds by claiming them at the bank, if there is a bug that has no deeds in your bank after hitting "claim rewards" then hopefully @DarkStarr or @Berek or @dallas or @The Attenwood or @BurningToad (just names I've seen on and off on the right hand side) can help you out.
     
  15. Berek

    Berek Portalarian Emeritus Dev Emeritus

    Messages:
    3,957
    Likes Received:
    12,761
    Trophy Points:
    165
    Gender:
    Male
    Location:
    Austin, TX
    Please let us know if you do not receive them after checking the bank. As mentioned above, some rewards are not coming through, which we are putting in a fix for. Our apologies if you are affected by this as well.
     
    Time Lord likes this.
  16. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

    Messages:
    4,627
    Likes Received:
    10,229
    Trophy Points:
    153
    I still have not received the crafting tools and stations after claiming reward this latest patch.
     
    Ice Queen and Duke Avery like this.
  17. Xanowrath

    Xanowrath Avatar

    Messages:
    42
    Likes Received:
    121
    Trophy Points:
    8
    I bought some wall lamps during the telethon on the 27th while I was watching the live stream. My purchase shows a date/time of the 28th at 00:57. Even accounting for timezone shifts I was not up that late. I hope this don't make my donation invalid for the telethon rewards.
     
    Widsith [MGT] likes this.
  18. Gideon Thrax

    Gideon Thrax Avatar

    Messages:
    2,497
    Likes Received:
    6,771
    Trophy Points:
    165
    Gender:
    Male
    Haha - tbh, I'm not exactly sure what it is that I'm supposed to have. I have a pretty good idea what should be there, but I was counting on final wipe to know for sure. :oops::p
     
    Cassandra Corax likes this.
  19. Grizelda TheHag

    Grizelda TheHag Avatar

    Messages:
    27
    Likes Received:
    33
    Trophy Points:
    3
    Location:
    NoMa/madrid
    no artisan tools?... i claim all rewards and not artisan tool.
     
    Ice Queen likes this.
  20. chibi2k

    chibi2k Avatar

    Messages:
    38
    Likes Received:
    61
    Trophy Points:
    8
    Gender:
    Male
    it's kind of sad that the best starter item - the supply cache - did not make it into the start of persistence :(
     
    Spoon, Sir Grant and Ice Queen like this.
Thread Status:
Not open for further replies.