[Info needed] Hard crash to desktop / monitor flipping

I was actually streaming when this happened too. First the game hard crashed to desktop while running threw town. So I restarted the game and 5 mins later while running threw the same town the game crashed again to desktop, but this time it crashed to my second monitor and moved my entire windows desktop over to monitor 2 and shutdown my first monitor. I restarted my PC and everything is fine again.

Also while in game trying to find out what divides the two king and queen, once you kill the man in the Necropolis the King and Queen get stuck in a loop and you cannot do anything besides them saying that they have to warn the other. You cannot actually progress the quest to find out what divides them.

Still some pretty noticeable graphics lag in towns, nothing game breaking but it's there for sure, especially with the map open.

If you work hard you may have these issues fixed before launch, as well as the whole slew of issues posted in these forums. I hope you can do it, I think your launch date may be a little too soon GL Hoping it works out.

 

It would help if you can zone into the town that was causing problems. Then type /bug it will open this forum. Find your post and hit paste. It will print out a number of details. If you perhaps remember where you were in the town. Did it crash as you were hitting dash perhaps. But it then contains your system spec and zone info and so on

 

It was repeated a few times on stream and not just in town. It happened in random scenes in game. Twice in town, and twice out and about randomly adventuring. The last hard crash to desktop monitor flip it turned off monitor two instead of one, but crashed all my apps to desktop then crashed desktop and locked up my system.

Kinda hard to /bug when your entire system locks up.

Intel 7700k 980ti 16gigs ddr4 on a Intel 1tb SSD if you need system info. Streaming using NVEC and Xsplit. I can link to the video's if you like. They are public and available for everyone to see

 

What have you attempted so far to troubleshoot this? Have you tried a clean re-install?
Yes, please use /bug at stated. Even if you are logging back in again, that's fine. Without enough information it will just make it all the more tougher to figure out. Your issue is not widespread and seems rather unique to me.
@Enziet

 

Lemme sum it up. Xsplit is causing the crashing. While playing without Xsplit on, the game seems to run just fine. If I capture the monitor with Xsplit the game will hard crash, and crash everything with it, where as if I capture the game rather than the monitor in fullscreen it works fine.
It's an Xsplit issue, not SotA, that much I was able to figure out. I've contacted Xsplit and told them about the issue, but so far it is a Shroud issue according to them. So instead I just capture the game and in fullscreen now when I stream.

As for the Quest. Logging in and out a few times seems to make things start working. If I run into a quest bug, like trying to enter the Avatars grave. If I stepped out, logged out and stepped back in again a few times, eventually Samuel was there and the quest continued.

The lag in towns. Well, not really much we can do at the moment I suppose. There are alot of custom houses around. I just hope it gets better with time.

 

@Enziet I use xsplit - it sucks the performance of a machine a lot. Im talking it can take 80+fps down to 20 on a high spec machine. It maybe your machine is just failing to handle that well

 

Shroud of the Avatar [version: Unity 2017.3.1p1 (6c5ba423732e)]

UnityPlayer.dll caused an Access Violation (0xc0000005)
in module UnityPlayer.dll at 0033:2255f557.

Error occurred at 2018-03-03_233820.
C:\Users\\AppData\Local\Programs\Portalarium\Shroud of the Avatar\Shroud of the Avatar.exe, run by .
70% memory in use.
16342 MB physical memory [4885 MB free].
16342 MB paging file [49 MB free].
134217728 MB user address space [134206233 MB free].
Write to location 00020d38 caused an access violation.

Context:
RDI: 0x00020d38 RSI: 0x4d0b056b RAX: 0x00020d38
RBX: 0xab265c00 RCX: 0x00003415 RDX: 0x4d08f833
RIP: 0x2255f557 RBP: 0x00000000 SegCs: 0x00000033
EFlags: 0x00010207 RSP: 0x9d9ffc88 SegSs: 0x0000002b
R8: 0x00000000 R9: 0x00000000 R10: 0x4d0b056b
R11: 0x00003415 R12: 0x0001cbeb R13: 0x00020d38
R14: 0xd7acf720 R15: 0x00003415

Bytes at CS:EIP:
f3 a4 49 8b f0 49 8b fb c3 0f 10 02 41 0f 10 4c

Stack:
0x9d9ffc88: 21a01396 00007ff9 00000291 00000000 ...!............
0x9d9ffc98: 00000291 00000000 9d9ffd08 000000ae ................
0x9d9ffca8: 0cc13818 00000000 9d9ffd60 000000ae .8......`.......
0x9d9ffcb8: 00000000 00000000 00020d38 00000000 ........8.......
0x9d9ffcc8: 0523cbeb 00000000 00000292 00000000 ..#.............
0x9d9ffcd8: 0000047b 00000000 d7acf720 000001d5 {....... .......
0x9d9ffce8: 00020d35 00000000 00000000 00000000 5...............
0x9d9ffcf8: 21a00ae0 00007ff9 00003415 000000ae ...!.....4......
0x9d9ffd08: 00000000 00007ff9 00000291 00000000 ................
0x9d9ffd18: 9d9ffd80 000000ae 00020d38 00000000 ........8.......
0x9d9ffd28: 9d9ffd60 000000ae b7e33c60 000001d5 `.......`<......
0x9d9ffd38: d7b515f0 000001d5 00000000 00000000 ................
0x9d9ffd48: 00000001 00000000 9d9ffe20 000000ae ........ .......
0x9d9ffd58: 21a0094f 00007ff9 00000001 00000000 O..!............
0x9d9ffd68: 014717fc 00000000 ffffffff 7fffffff ..G.............
0x9d9ffd78: c7f33840 000001d7 9d9ffe20 000000ae @8...... .......
0x9d9ffd88: 00000001 00000000 b7e33ea0 000001d5 .........>......
0x9d9ffd98: 219f8ec6 00007ff9 00000000 00000000 ...!............
0x9d9ffda8: 014717fc 00000000 00000048 00000000 ..G.....H.......
0x9d9ffdb8: 00000001 00007ff9 9d9ffe20 000000ae ........ .......
0x9d9ffdc8: 9d9ffe20 000000ae 00000070 00000000 .......p.......
0x9d9ffdd8: 219ed7c5 00007ff9 ffffffff ffffffff ...!............
0x9d9ffde8: 68cf3c1d 00007ff9 68cf3c2d 00007ff9 .<.h....-<.h....
0x9d9ffdf8: ffffffff 7fffffff 9d9ffe20 000000ae ........ .......
0x9d9ffe08: d7b515f0 000001d5 b9056cb0 000001d5 .........l......
0x9d9ffe18: 2183177a 00007ff9 00000000 00000000 z..!............
0x9d9ffe28: 00000000 00000000 00000000 00000000 ................
0x9d9ffe38: 00000360 00000000 d7b515f0 000001d5 `...............
0x9d9ffe48: 00000037 000001d5 00000000 00000000 7...............
0x9d9ffe58: 00000020 00000000 00000000 00000000 ...............
0x9d9ffe68: 00000000 00000000 00000000 00000000 ................
0x9d9ffe78: 00000000 00000000 b7e33ca8 000001d5 .........<......
0x9d9ffe88: 218314b9 00007ff9 00000000 00000000 ...!............
0x9d9ffe98: 00000000 00000000 00000000 00000000 ................
0x9d9ffea8: 00000000 00000000 b7e33ca8 000001d5 .........<......
0x9d9ffeb8: 219dae78 00007ff9 00000000 00000000 x..!............
0x9d9ffec8: 00000000 00000000 00000000 00000000 ................
0x9d9ffed8: 00000000 00000000 00000000 00000000 ................
0x9d9ffee8: 6ae21fe4 00007ff9 00000000 00000000 ...j............
0x9d9ffef8: 00000000 00000000 00000000 00000000 ................
0x9d9fff08: 00000000 00000000 00000000 00000000 ................
0x9d9fff18: 6bb3efc1 00007ff9 00000000 00000000 ...k............
0x9d9fff28: 00000000 00000000 00000000 00000000 ................
0x9d9fff38: 00000000 00000000 00000000 00000000 ................
0x9d9fff48: 68dc93c0 00007ff9 9d9fed80 000000ae ...h............
0x9d9fff58: 9d9fed80 000000ae 00000000 00000000 ................
0x9d9fff68: 00000000 00000000 00000000 00000000 ................
0x9d9fff78: 00000000 00000000 00000000 00000000 ................
0x9d9fff88: 00000000 00000000 00000000 00000000 ................
0x9d9fff98: 00000000 00000000 00000000 00000000 ................
0x9d9fffa8: 00000000 00000000 00000000 00000000 ................
0x9d9fffb8: 00000000 00000000 00000000 00000000 ................
0x9d9fffc8: 00000000 00000000 00000000 00000000 ................
0x9d9fffd8: 00000000 00000000 00000000 00000000 ................
0x9d9fffe8: 00000000 00000000 00000000 00000000 ................
0x9d9ffff8: 00000000 00000000 ........

Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x0001e000
File Size: 107368 File Time: 2007-04-04_185422
Version:
Company: Microsoft Corporation
Product: Microsoft® DirectX for Windows®
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 2
C:\Users\\AppData\Local\Programs\Portalarium\Shroud of the Avatar\steam_api64.dll
Image Base: 0x62620000 Image Size: 0x0002e000
File Size: 169152 File Time: 2018-02-25_141244
Version:
Company: Valve Corporation
Product: Steam Client API
FileDesc: Steam Client API
FileVer: 2.37.91.26
ProdVer: 1.0.0.1

Module 3
C:\Program Files\Bonjour\mdnsNSP.dll
Image Base: 0x634e0000 Image Size: 0x00026000
File Size: 133392 File Time: 2015-08-12_150342
Version:
Company: Apple Inc.
Product: Bonjour
FileDesc: Bonjour Namespace Provider
FileVer: 3.1.0.1
ProdVer: 3.1.0.1

Module 4
C:\WINDOWS\SYSTEM32\MSVCR100.dll
Image Base: 0x63ab0000 Image Size: 0x000d2000
File Size: 829264 File Time: 2011-06-11_001538
Version:
Company: Microsoft Corporation
Product: Microsoft® Visual Studio® 2010
FileDesc: Microsoft® C Runtime Library
FileVer: 10.0.40219.325
ProdVer: 10.0.40219.325


== [end of error.log] ==

 

This time it actually created an error report when it crashed. Shocked! It never did before!

 

Just did the same thing this time with OBS instead of Xsplit. Only happens while streaming, and only after playing for awhile.

 

@Enziet as it only happens after a while, please can you do a /bug and paste in here the info it collects.

 

If you scroll up it has only created a bug report ONE time which I posted. The rest of the time the game crashes, and pulls my system down with it. ^^^^^^^^^^^^^^^^^^^^^^ the ONE report it created is up there.

I know what the forum reads but if I /bug it creates nothing. No information. It doesn't even think that the game crashed. There is no bug to report, the game is crashing before it creates a bug or it doesn't even know that it crashed. One time it crashed, the launcher created that report I posted up top. That is ALL I have been given with any kind of information After a hard crash.

 

When you type /bug it puts into clipboard stuff about your toon and your pc.

If you then come here and paste that into the post it will help

Obviously you can’t do that post crash but proper crash reports should your machine make them get sent to port. However in the mean time this may help port identify the problem.

 

3/11/2018 7:37 AM
Title:
Reproduction Rate:
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8) System RAM: 16341
GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6097
SotA.EarlyAccess.LIVE.Win.64.743.Date.03.01.18
Area: Novia_R7_City_Aerie
Area Display Name: Aerie
Loc: (318.1, 30.0, -164.8)
Debug: Tm92aWFfUjdfQ2l0eV9BZXJpZXx8KDMxOC4xMjEsIDMwLjA0MiwgLTE2NC43NTUpfCgwLCAwLjczOSwgMCwgMC42NzQpfDk1LjQwNzQ5fDEzLjYwMjQ1fDkuNTYxMDk=

 

3/11/2018 7:59 AM
Title:
Reproduction Rate:
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8) System RAM: 16341
GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6097
SotA.EarlyAccess.LIVE.Win.64.743.Date.03.01.18
Area: Novia_R7_City_Aerie
Area Display Name: Aerie
Loc: (53.1, 28.0, -29.8)
Debug: Tm92aWFfUjdfQ2l0eV9BZXJpZXx8KDUzLjA4NSwgMjcuOTYxLCAtMjkuODM0KXwoMCwgMC45MjcsIDAsIC0wLjM3NCl8MjIzLjk0MzR8MTB8OS41NjEwOQ==

 

I'll keep posting these as the game keeps crashing. Now that they are creating reports. Hopefully they help <shrugs>

 

if its producing crash reports you dont need to .. as at the top it says crash reports are auto sent in..

 

3/11/2018 8:36 AM
Title:
Reproduction Rate:
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8) System RAM: 16341
GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6097
SotA.EarlyAccess.LIVE.Win.64.743.Date.03.01.18
Area: Novia_R2_City_Etceter/Etceter
Area Display Name: Etceter
Loc: (124.6, 21.1, -29.3)
Debug: Tm92aWFfUjJfQ2l0eV9FdGNldGVyfEV0Y2V0ZXJ8KDEyNC41NjMsIDIxLjA2NSwgLTI5LjMzOSl8KDAsIC0wLjg2NCwgMCwgLTAuNTAzKXwxMTkuNjI3NXwxMC41NTg1fDkuNTUxNDI2

This one was a hard crash to desktop and shut down both monitors. The other two were just the game crashing to desktop.

 

its beginning to sound like you dont have the power supply to keep it running at the voltage it needs

 

That is a pretty good guess. I've figured out that you uncheck full screen in game, then go into the patcher and check off the box that says to play in borderless window mode actually makes the borderless window mode work and takes the game out of full screen. Which has fixed the problem No crashes, no lag issues when running in window mode.

 

Then it would seem your PC cant run at the resolution you were at, it just sucked way too much power. You could buy a new PSU in the grand scheme of things thats a pretty cheap and easy thing to fix