Updates below from the developer team. Response from Berek: Please read the following announcement related to your recent questions in this thread: https://www.shroudoftheavatar.com/forum/index.php?threads/black-sun-customer-migration.110422/ If you have any other questions, please let us know directly by emailing firstname.lastname@example.org and we will see about adding them to the FAQ as needed. Response from Dallas: Fellow Avatars, We deeply apologize for any disruptions the transition of customer support from our US operations to our international partners may have caused some of you. Our highest priority is for you to receive the best possible service, which we expect our international partners to be able to deliver more effectively for your region than our US-based operations can. In order for our international partners to be able to support you, as we have contracted them to do, they must be able to legally access the necessary customer account data. Portalarium, along with our international partners, strive to support all laws within the regions we service. We will explore the data privacy concerns some of you have expressed in this thread and should we discover any non-compliance with data privacy laws then we, along with our international partners, will act swiftly to achieve compliance. We are deeply appreciative of all of you, our generous backers from all regions of the world, without whose support Shroud of the Avatar would not exist! Our door will always be open to all players of Shroud of the Avatar, no matter where in the world you live, and along with our international partner's customer support, you can always contact our US-based customer support directly at email@example.com. Appreciatively, Dallas --- COO/Founder Portalarium I find it offensive to consider Baltic States as russian native speaker countries. Are we going back to USSR? Really? As far as I know we are in EU for a while now English is not my native language, neither is russian... Avatars should choose for themselves where to belong. It is especially puzzling regarding recent political developments in Russia. This is not what I have backed for. Hope that things will change for best.