Best way to reach customer service?

Discussion in 'General Discussion' started by Rhiannon, Jan 10, 2020.

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  1. Rhiannon

    Rhiannon Avatar

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    Hi!

    December 12 I setup a subscription on my account. I got the "3 special items" but not my 900 COTOs. It's almost time for my account to rebill. I emailed customer service but haven't heard back. Who can I talk to?

    Thanks!
    ~Rhiannon
     
  2. Paladin Michael

    Paladin Michael Bug Hunter

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    Currently it seems, Chris is very busy. Also waiting for some reactions.
    I would recommend to contact Elgarion - I am trustful, he will forward any inquiry :)

    EDIT:
    Of course you can try to reach Atos in Discord ...
     
    Last edited: Jan 10, 2020
  3. Anpu

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  4. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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  5. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    ...i know this is the official answer, but when someone specifically says they've emailed customer service and have not heard back, telling them to email customer service seems less than helpful.
     
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  6. Rhiannon

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    Thank you Alley. That's what I was going to say. I just don't want it to get mixed up when it bills again which should be in the next day or too. Those COTOs are too valuable.
     
  7. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    @Ravalox has given me some good news on this topic that all shall improve. Please continue to utilize this support email address. Hopefully VERY soon, I'll be getting access and training to assist.
     
  8. Rhiannon

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    Fantastic, @Elgarion! I'm sure you will get up to speed in no time!
     
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  9. Gia2

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    Had 2 customer services in the last week. Both of the adressed within few hours. They were easy probably but quality improved n times compared to some months ago! keep up the wonderful job all devs and CS CM!
     
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  10. tyorl999

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    I am waiting for some Rewards from R61 now for about 9 month. First ticket sent on April 9th 2019; got some replies, but nothing happend till now.
    Now I send a remindet every 20 - 30 days.
    Hopefully some day I will get it. ;)
     
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  11. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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  12. Rat2

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    I've had purchased customer service tickets open for months and have given up on them.
     
  13. Xiones

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    2 cans and a string.
     
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  14. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    As of about 10 minutes ago, myself and @Ravalox have been added to the users able to process support emails to assist the CS person. Lots of CS love inbound -- keep in mind I'm still in training, but I'll get faster with them as time goes on. But yes, I can confirm the emails are coming in and are visible. If you're not sure yours was received, either resend or msg me to look for it.
     
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  15. Sulaene Moon

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    Now that Ravalox & Elgarion were added they will probably burn right through them until it burns them out. ;)
     
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