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Crash entering any scene

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Cleetus, Sep 4, 2019.

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  1. Cleetus

    Cleetus Avatar

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    09/04/2019 20:46
    Title: Crash entering any scene
    Reproduction Rate: 100%
    Blocker? yes
    Details:

    I can login to the overland map, but if I try to enter a scene (PoT or regular scene) the game crashes. I've tried:

    1) Logging in directly to a PoT (Sionann). Crashes on load.
    2) Logging into overland map. This worked. Then a bandit approached and it crashed loading the bandit scene.
    3) Logged back into overland map and tried loading into Desolis. Crashed during load.
    4) Logged back into overland map, and List Rostov<GM> tried to force load me into PoT Sionann. Initial load succeeded, then crashed a couple seconds after loading screen went away and main town started rendering.

    Steps to Reproduce:

    Enter a regular or PoT scene from my computer. :)

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8) System RAM: 16347
    GPU: NVIDIA GeForce GTX 970 GPU RAM: 4043
    SotA.Win.64.1035.Date.09.04.19
    Area: Novia
    Area Display Name: Novia
    Loc: (397.3, 17.2, -52.0)
    Debug: Tm92aWF8fCgzOTcuMjc5LCAxNy4yNSwgLTUyKXwoMC4wMDIsIC0wLjg0NiwgLTAuMDA4LCAtMC41MzMpfDExNS41OTE4fDQ1fDIw
     
    Cleetus, Sep 4, 2019
    #1
  2. Anpu

    Anpu Avatar

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    Out of sheer curiosity, when was the last time you installed the game?
     
    Anpu, Sep 5, 2019
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  3. Cleetus

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    About 30 minutes prior to the issue occurring.

    So, since reporting this, I was able to get into a scene without crashing. Oddly enough, by shutting down Discord before launching the game. It still seemed stable after launching Discord after, but my testing stopped there. I'm leaning toward it being a memory issue, even though I still had memory available according to Process Explorer. One of the crashes did pop up a dialog suggesting a NULL dereference (attempt to access memory location 0x0), but I only saw that the one time.
     
    Cleetus, Sep 5, 2019
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  4. Anpu

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    One other thing, do you have Windows Game Mode turned off? Several people have had less crashing with that mode turned off. Just another suggestion.
     
    Anpu, Sep 5, 2019
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  5. Cleetus

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    I do have Windows Game Mode turned on. I'll try disabling it when the problem crops up again. Thanks!
     
    Cleetus, Sep 5, 2019
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  6. Feeyo

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    Just turn it off, its a pretty stupid layer on top off the game that only eats performance. Not sure why someone wants it enabled ever.
     
    Feeyo, Sep 8, 2019
    #6
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