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Crash

Discussion in 'Release 34 Bug Forum' started by Tahru, Sep 15, 2016.

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  1. Tahru

    Tahru Avatar

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    9/15/2016 10:12 PM
    Title: Crash
    Reproduction Rate: 50%
    Blocker? Yes
    Details: Screen freezes
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8) System RAM: 32694
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 16069
    SotA.EarlyAccess.Win.64.392.Date.09.14.16
    Area: POT_alpine_metropolis_01_template
    Loc: (47.8, 38.0, 201.5)


    1. I just entered town and was rotating the view when it froze.
    2. Restarted and hung at 96% loading screen forever
    2. Restarted gain and hung at 96% for 10 seconds and continuued
     
    Last edited: Sep 15, 2016
    Tahru, Sep 15, 2016
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  2. Tahru

    Tahru Avatar

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    Just happened again while running towards the exit of the POT. The screen started to freeze and continue like happens, but then it froze. permanently

    [​IMG]
     
    Tahru, Sep 15, 2016
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  3. Tahru

    Tahru Avatar

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    Looks like the client is very busy trying to do something.... It just keeps churning the CPU

    [​IMG]
     
    Tahru, Sep 15, 2016
    #3
  4. Tahru

    Tahru Avatar

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    Had it happen a 3rd time, this time in serpants spine while summoning a wisp.

    This is a total blocker for me.
     
    Tahru, Sep 15, 2016
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  5. Xeethrax

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    Phew, I'm not the only one :) Some areas are definitely worse than others, but I've crashed in every zone I've been in, including world map. I think 10 seconds is the longest I've been inside the rise before crash.
     
    Xeethrax, Sep 16, 2016
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  6. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Bug submitted. Thank you for reporting!
     
    Attenwood, Sep 16, 2016
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  7. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    If possible, could you include logs from when you crash? The next time this occurs and you close your client, please navigate to your game's directory. In the data folder will be a file labeled "output log." Please send that to us at rromero@portalarium.com.

    Thank you.
     
    Attenwood, Sep 16, 2016
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  8. Tahru

    Tahru Avatar

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    Will do! I was looking for it before, but did not know where to find it.
     
    Tahru, Sep 16, 2016
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  9. Birne Gilmore

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    I had the same and just send you the output log as a mail. The game runs for some minutes fine (while on worldmap and then suddenly everything stucks. One time I just wanted to open my inventory, the other (from the log) I ran arround.
     
    Birne Gilmore, Sep 16, 2016
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  10. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

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    My client froze as I was quickly panning through the overland screen. I also had a very high CPU utilization more than usual.
     
    Roycestein Kaelstrom, Sep 16, 2016
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  11. Balec Fares deCani

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    QA.Win.64.392.Date.09.14.16
    Started game in Ardoris, walking around.
    Went a couple blocks, cast Dash Then Sprint then hung, the windows cursor a spinning wheel

    Not reproduce-able
    Nvidia drivers not totally up to date (368.81/372.70)

    Didn't notice high CPU usage, but Shroud was using 5GB of memory (which is normal for this application apparently)

    log sent to rromero@portalarium.com.
     
    Last edited: Sep 16, 2016
    Balec Fares deCani, Sep 16, 2016
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  12. Tahru

    Tahru Avatar

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    I repeated my activities today with the 393 build and it did not freeze. Not conclusive, just a data point.
     
    Tahru, Sep 16, 2016
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  13. CatherineRose

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    I am unable to get but a short distance into Brittany Alleys before it disconnects and I have to start at login again on the QA r34 server.
    This happens every time I enter and run a few blocks in the town.
    I'm on Alienware i7 r3 laptop , 32 gb ram, ssd harddrives, Nvidia graphic card
     
    CatherineRose, Sep 18, 2016
    #13
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