As many of you know, we have been woefully understaffed in our CS department. As of 2 weeks ago we went from understaffed to UN-staffed as our only CS person suffered a major back injury and is on mandatory bed rest for weeks. This has resulted in several weeks of support tickets backing up. Finally some good news, we have a new CS person who will be starting tomorrow. Please be patient with them as they learn the ropes over the next few weeks but hopefully they will get the log jam cleared out. The other impact was to our continued shipping efforts. We have roughly 400 boxes still left to ship, primarily these are higher end boxes that require signatures from Richard to finish and also a number of overseas boxes. The employee that suffered the major back injury is also the one who was responsible for shipping the remaining boxes. As a result, I'm taking over all remaining shipping personally. Unfortunately, I'm about to go on a trip for a week BUT when I return I'm going to try and get 25-50 boxes shipped per week after that in the mornings and evenings until they are all taken care of. Again, thanks for your patience and you WILL get your box, just hang tight and again so sorry for massive fuster cluck that caused less than 10% of you to not get a box in a timely manner.