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UPDATED: Customer Support and Shipping Updates

Discussion in 'Announcements' started by Chris, Feb 6, 2019.

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  1. Beaumaris

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    1+400/30 = about 14 more weeks to complete. So all shipping done by end of second quarter. Good news.
     
  2. Trab

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    Really hoping that I get aan e-mail soon about the shipment of my box
     
  3. Superbitsandbob

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    After watching the stream and 3 out of 3 people were not on the list for shipping, is there the possibility of supplying an email address we can send our details to so we can check if we are on the list and if not get added? Seems like it might be a good idea. @Chris
     
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  4. Akandriel

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    Ancestor pledge, no box yet.
     
  5. dnisis

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    Knight Founder pledge and still no box.

    I sure hope everything gets better on your end.
     
    Last edited: Mar 26, 2019
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  6. Mishikal

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    @Chris will be livestreaming his shipping of boxes to backers today. Just FYI.
     
  7. Barugon

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    Which means that he'll be doing a lot of talking and not a lot if actual shipping. ;)
     
  8. Superbitsandbob

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    Just watched the shipping steam and, pfff, maybe it's just me but I can understand the issues with customer support, it happens. But then you are posting boxes out based on how much money people have given you or how helpful you have perceived them to be instead of when they paid. Not great but maybe don't mention that is what you are doing? Then you are taking the time to make up and post out packages to people who have just given you money on stream when you have had the money of people for many many months who are still waiting for stuff. That's feels pretty crappy.
     
  9. GraveDncer

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    I’m pretty sure every time someone complains or questions where their box is they get bumped to the back of the line.
     
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  10. Superbitsandbob

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    I hope my box is in there somewhere, that wasn't the issue. It was more "give us some more money now and we will make up a package for you on the spot and send it out" when they have so many other people waiting for packages that have been paid for for a long time.
     
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  11. Edward Newgate

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    Still waiting for my box to.
    What i dont like at all is that the customer support didnt even respond to my email.
    That is no way to treat your customer which supported you all the way long.

    Hope this will get fixed soon.
     
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  12. UnionJill

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    Lord Founder... Still waiting! Many emails with no reply. Lack of communication sucks!
     
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  13. Mishikal

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    Chris also has another pile of boxes that they had mailed out but were returned. So if you got a shipping notification but did not receive your box, it may be one of those.
     
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  14. Fungus44

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    Any ideas when these are being shipped? it's now almost Easter and still no package or email stating when it'll be delivered for my main account and absolutely no replies to numerous emails I've sent (no they aren't in my spam box I check that too)

    I appreciate the teams small etc. but seriously this is way passed a joke, feedback would really be appreciated even if its purely on forums.

    Fungus
    DoD
     
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  15. Mishikal

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    It was listed on the latest update from Darkstarr in the forums-- Shipping phase 3.
     
  16. Thxforthememories

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    It has been listed on every quarterly post, so that doesn't mean a darn thing. Those boxes sit behind Chris and largely don't move - @Fungus44 , right now the only way to get any feedback on your box is to try to join a twitch stream with Chris, ask him about your box, hope he sees your question, and hope he graces you with addressing it. Such a cluster - good luck.
     
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  17. Mishikal

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    Um, no. The phase 3 of shipping is pretty new. ;)
     
  18. Thxforthememories

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    You sure are right Mishikal - Phase 3 is new, because Phase 2, which was supposed to deliver all the remaining boxes in Q1, failed miserably. Any other technicalities you would like to highlight to make this seem better?
     
  19. Fungus44

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    I've stopped playing / supporting game until they deliver my box, total shambles and TBH I've no real confidence I'll ever get it, I stuck it on this thread as it was phase two when I was supposed to be getting it after being missed off phase 1!

    Oh and absolutely no inclination to try and find specific reference to my own delivery in a random twitch stream with vague promises saying it'll get to me one day; I hardly read forums let alone anything SotA stream as I'm so disappointed after backing this on day 1 of kickstart

    @Chris actually promised @Envy DoD boxes would be sorted when he put a word in so two hopes on that front either

    *frustrated old player*
     
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  20. Lord Andernut

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    I just saw Chris pack mine on livestream. Yay!
     
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