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[Fixed] SotA causing complete PC freeze/lockup

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Scanphor, Nov 11, 2019.

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  1. Scanphor

    Scanphor Avatar

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    Pretty much the same issue described here: https://www.shroudoftheavatar.com/f...ota-causing-complete-pc-freeze-lockup.155384/

    Just rebuilt PC with updated motherboard and clean win10 reinstall (all updates applied) - Nothing in event viewer, temps all well under control, nothing overclocked, updated all drivers - happens fairly regularly, been mining in Elysium mostly. Only happening when running SOTA and only seen issue in Elysium thus far - will do more testing and see if it happens elsewhere... Any ideas?

    Edit: noticed this report - same location? https://www.shroudoftheavatar.com/forum/index.php?threads/screen-froze-again.159951/

    11/11/2019 23:19
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6) System RAM: 16315
    GPU: NVIDIA GeForce GTX 1660 Ti GPU RAM: 5991
    SotA.Win.64.1073.Date.11.07.19
    Area: Novia_R11_Hills01_ElysiumMines
    Area Display Name: Elysium Mines
    Loc: (-183.6, -10.9, -72.9)
    Debug: Tm92aWFfUjExX0hpbGxzMDFfRWx5c2l1bU1pbmVzfHwoLTE4My42MzIsIC0xMC45MDUsIC03Mi45MjYpfCgwLCAwLjQxNCwgMCwgMC45MSl8NDguODY4NDN8MTB8MS40OQ==

     
  2. Scanphor

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    Bump - still happening, multiple locations and toons
     
  3. Anpu

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    Does the entire computer lock up, or just your SotA game locks up?

    Is there a specific area in the mine that has this lockup?
     
  4. Scanphor

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    Complete freeze - had it happen today walking around a POT too so its not just Elysium
     
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  5. Jefe

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    Are you running with Virtual Memory enabled or fixed paging? I know someone who shut off virtual memory and would crash after so many things loaded. Flipping Virtual Memory back on solved their problem.
     
  6. Scanphor

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    Virtual memory is enabled aye.

    Thanks for the ideas :)
     
  7. Anpu

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    I just did a complete circle of the mining nodes in Elysian Mines. No computer lockups or noticed any odd slowdowns.

    11/15/2019 23:12
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz (8) System RAM: 16303
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.Win.64.1073.Date.11.07.19
    Area: Novia_R11_Hills01_ElysiumMines
    Area Display Name: Elysium Mines
    Loc: (-180.1, -10.9, -72.9)
    Debug: Tm92aWFfUjExX0hpbGxzMDFfRWx5c2l1bU1pbmVzfHwoLTE4MC4wNjEsIC0xMC45MDcsIC03Mi45MTgpfCgwLCAtMC43MTUsIDAsIDAuNjk5KXwyMDY4Ljg2OHwyMi4zMDIwM3wxMi4yMzE4NQ==

    Using GEForce 440.97 drivers.
     
  8. Scanphor

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    Thanks Jaesun - Think I've sussed it (touch wood). On Friday I found a bunch of updated Intel chipset drivers (newer than the ones my motherboard manufacturer have up on their site). Installed those and ran all weekend without lockup.
     
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