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Game freezes when exiting to menu from within a scene at 96% loaded

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Kelly O'Shay, Mar 1, 2019.

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  1. Kelly O'Shay

    Kelly O'Shay Avatar

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    This has been happening for a few weeks now, but I was hoping that it would stop when the new release came out. Exit to menu and wait, the menu load screen freezes up at 96%. I wait a couple of minutes then usually have to kill it with task manager. If I just go to bed, it will be gone by the morning. So I am not sure how long it takes to close by itself.

    In this particular case, when I tried to go back into the game I noticed that an update was queued. This has happened to me without an update being present also.

    I logged back in after the update loaded and got the bug template for completeness.
    03/01/2019 16:29
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.922.Date.03.01.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (34.7, 38.0, -432.3)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDM0LjY2NCwgMzguMDIzLCAtNDMyLjI3NSl8KDAsIC0wLjg0MiwgMCwgLTAuNTQpfDExNC43MjY5fDMwLjcyNjk0fDcuNTgwOTM4



    [​IMG]
     
    Last edited: Mar 3, 2019
  2. Kelly O'Shay

    Kelly O'Shay Avatar

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    The same thing happened today to my avatar Kit Murphy. Logged in and went to oracle and did the daily test. Then logged out in place and the screen locked up at 96%

    03/08/2019 22:51
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.930.Date.03.08.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.0, 38.2, 149.4)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyNy45NSwgMzguMTg0LCAxNDkuNDE5KXwoMCwgMC45MDksIDAsIDAuNDE3KXwxMzAuNzEzOHwxMHwzLjI1NDk4MQ==

    [​IMG]
     
  3. Kelly O'Shay

    Kelly O'Shay Avatar

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    The same thing happened to my alt today. After I used task manager to kill sota I logged back in to the same avatar to get this debug information:

    03/12/2019 01:09
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.930.Date.03.08.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.2, 38.2, 149.4)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyOC4xOTksIDM4LjE4NCwgMTQ5LjQwNil8KDAsIDAuOTEsIDAsIDAuNDE0KXwxMzEuMDc0MXwxMHwyLjk1NTkxMg==

    This time I had logged in to Artemis and taken the test at the oracle to get my 500 gold. I also summoned a pet, then in a few seconds I dismissed the pet. Then, I was logging back to the menu when the screen froze at 96% for over a minute.

    [​IMG]
     
  4. Kelly O'Shay

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    The same thing happened 30 minutes later, on the next avatar on this account. After I relogged with Artemis to get the /bug data I went to the next alt on that account, June. June did the oracle test and summoned a pet and dismissed the pet. When June exited to menu, the game froze up at 96%.

    I killed sota with task manager and logged back in to June to get this debug.
    03/12/2019 01:37
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.930.Date.03.08.19
    Area: Novia_R3_City_Brittany
    Area Display Name: Central Brittany
    Loc: (256.5, 64.6, 177.5)
    Debug: Tm92aWFfUjNfQ2l0eV9Ccml0dGFueXx8KDI1Ni40NjksIDY0LjU4NywgMTc3LjUxMSl8KDAsIDAuMjAxLCAwLCAwLjk4KXwyMy4xODE0N3wxMHwyLjk1NTkxMg==

    [​IMG]
     
  5. Kelly O'Shay

    Kelly O'Shay Avatar

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    The same thing happened to my alt Porsche on Thursday. After going to the oracle to take the test and summoning and dismissing a pet, I logged out to menu. The logout hung up at 96% so I used task manager to kill sota.

    03/14/2019 21:35
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.931.Date.03.13.19
    Area: Ardoris
    Area Display Name: Ardoris
    Loc: (92.8, 56.8, -34.6)
    Debug: QXJkb3Jpc3x8KDkyLjg0NCwgNTYuNzY1LCAtMzQuNTgzKXwoMCwgMC4wNSwgMCwgLTAuOTk5KXwzNTQuMjY5NXwxMHwyLjkxMzgzNg==

    [​IMG]
     
    Last edited: Mar 16, 2019
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