Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

game stopped responding

Discussion in 'Release 35 Bug Forum' started by Chatele, Oct 27, 2016.

Thread Status:
Not open for further replies.
  1. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    Was in kingsport putting stuff on the merchant and the game stopped responding. Got the blue circle curser going around and around in an endless loop. Windows says game has stopped responding.
     
  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

    Messages:
    6,910
    Likes Received:
    5,863
    Trophy Points:
    153
    Have you been able to reproduce this issue since first observed? is it something specific to the merchant and placing things on it? Any additional details to help us understand a cause of this issue would help.

    Additionally, the next time this occurs, you can send your game's output.log to rromero@portalarium.com for further review of what might be occurring on your end.

    Some extra tools to benefit you. You can use the /debug chat command while in game to bring up the debug bar on the top of the window. You might be able to spot if significant errors are being produced and spamming you which might lead to a lockup. Those error messages would also be listed in the output.log.
     
  3. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    Yes it just did it now. This time I was at the bank in Owlshead and I was taking out money, it put a lot of store bought items in my inventory , over loading me. When I wen to close the bank window, the game went into the stop responding loop. had the ctrl-alt. del to get to task manager to shut it down.
     
  4. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

    Messages:
    6,910
    Likes Received:
    5,863
    Trophy Points:
    153
    Please include system spec information if you could. Additionally, it would benefit us if you could send us your debug.log from your game directory's data folder when this happens again, to see what we can there. The /debug log will help identify if any errors happen before your get into a crash state.
     
  5. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    OK I emailed him the output.log OK will do if this occurs again.
     
  6. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    OS Name Microsoft Windows 10 Pro
    Version 10.0.10586 Build 10586
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-2L9JIBK
    System Manufacturer Hewlett-Packard
    System Model 810-145qe
    System Type x64-based PC
    System SKU J0X43AV#ABA
    Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date AMI 80.21, 5/29/2014
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Hewlett-Packard
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume3
    Locale United States
    Hardware Abstraction Layer Version = "10.0.10586.589"
    User Name DESKTOP-2L9JIBK\owner
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 16.0 GB
    Available Physical Memory 13.7 GB
    Total Virtual Memory 18.3 GB
    Available Virtual Memory 15.7 GB
    Page File Space 2.38 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes
     
  7. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    BTW how can I do /debug if I cannot do anything, except shut down the game thru Task manager, because the screen greys out, and the blue cursor circle just keeps turning like its trying to do something, and if you click on the screen, windows pops up and tells u it is not responding, wait or have it look for a solution.
     
  8. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

    Messages:
    6,910
    Likes Received:
    5,863
    Trophy Points:
    153
    You can set up /debug before you get into that state. It stays active for as long as the client is open. You could og in and /debug immediately.
     
  9. Chatele

    Chatele Avatar

    Messages:
    1,525
    Likes Received:
    3,069
    Trophy Points:
    113
    Gender:
    Female
    Location:
    USA
    k ty will do that now, where as I am in the game already.
     
Thread Status:
Not open for further replies.