Hospitallers -- Players Helping Players

Discussion in 'New Player Welcome' started by Elgarion, Apr 10, 2016.

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  1. Grimace2

    Grimace2 Avatar

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    https://www.shroudoftheavatar.com/?page_id=32989 brings me to
    Patch Notes
    Release 41

    Where are the patch notes (each build) from past releases? Are they archived on the website? @Berek can we make it easier to communicate to players (via message of the day) the current build number so they can know if they need to log out and patch?
     
    Grimace2, Apr 30, 2017
    #201
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  2. Merrik

    Merrik Bug Hunter

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    Merrik, Apr 30, 2017
    #202
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  3. Berek

    Berek Portalarian Emeritus Dev Emeritus

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    Glad it went well! Sorry I couldn't make it, but I'm reading over the notes now.
     
    Berek, Apr 30, 2017
    #203
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  4. Proteus Tempest

    Proteus Tempest Avatar

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    Is it possible to get a floating icon over a POT to designate a hospitaller POT?
     
    Proteus Tempest, May 5, 2017
    #204
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  5. Rosemourne

    Rosemourne Avatar

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    Two things comes to mind with that: What would classify it as a hospitaller POT and what would prevent every governor from using it to stand out, thus making none stand out?
     
    Rosemourne, May 6, 2017
    #205
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  6. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    7 May 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​



    Main Topics:
    • New Attendees:
      • No new attendees this meeting.

    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • Suggestion: post the Q/A discussed on the stream each week on the website as part of the updates.
        • Suggestion: Pull recurring or critical questions from the Hangouts (Telethons etc.) and possibly add to/create a FAQ on the website.
        • Justyn - Crafting skill level vs proficiency level. Players are confused as to the difference and the crafting requirements.
        • Justyn - Explain again what the skulls on the pike mean – also maybe add into intro scene the various pike/skulls
          • Kron - There's no way for a new player to tell how their level compares to the skulls; we know because we learn over time, but new players won't know that.

    • New Player Experiences:
      • Winfield – May want to create a “free trial” account/new character during the trial to see what the new folks see during the trial.
      • Temujin – SotaMap’s initial load is slow and new players are thinking the map is not working. @jakub , maybe add a small graphic indicating the map is loading?
      • Justyn/Lazarus/Ravalox - Lots of complaints that hitching/FPS has worsened in some areas since R41.
      • Temujin - New players are getting to places like the Shuttered Eye before they should.



    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
    • Justyn – Noted that the Proficiency info is not showing correctly on the crafting screens. (Ravalox posted a bug report). [​IMG]
    ​

    Round the Room:

    · @Berek : (tagged in case you'd like to review)
    · @dallas : (tagged in case you'd like to review)
    · @Justyn04 : Great Meeting
    · @Kron Caledon : <attended>
    · @Lazarus Long : Yay Meeting! Always happy to help solve new player problems
    · @Mykll : <attended>
    · @Ravalox Darkshire : Lots of great info!
    · @Temujin2 : New players don't know that the paths are not intended to be finished from the start, but they have no way of knowing that.
    · @Winfield : Great Meeting, glad to see so much input week after week.
     
    Last edited: Jun 4, 2017
    Ravalox, May 7, 2017
    #206
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  7. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    Looks like it was a great meeting ;)

    FYI, someone emailed me using the seekinghelp@sotahelp.org email (first time too, what a busy website! lol). Evidently, there was a guy who started playing for the free trial with his brother and a couple of friends, and were in Solace Bridge Outskirts. They spent a long time trying to figure out why they didn't have a utility bar, and couldn't figure out how they could do the fishing quest without a utility bar. Since they didn't have access to the forums due to the $5 charge (if you're undecided to play a game, probably the $5 charge will push a few away who are already frustrated), so they all deleted the game.

    Thoughts: the fishing quest or ANY quest requiring the utility bar (or any feature, quest step or mechanic) should not be able to be picked up OR the first step of the quest should always be to seek out the trainer (or other requirement) to receive the utility bar (or other requirement).

    Also, in my opinion, free trial users need to have forum access to the help and discussions on the forums, in my opinion, if just temporarily. This would likely require heavier moderation on free trial weeks to cope with potential abusers.

    ALSO, perhaps a help button in-game, can take people right to the web version of discord, to the General or Hospitaller chat tab. (I actually recommend the General Tab, since it has about 10X the activity, which also broaches the question of, "If most people are receiving their help in the General Tab, should the Hospitaller and General Tab's combine?" We have the Hospitaller login feature, perhaps that's enough, and they can extend their help throughout all the chat tabs?

    Just some thoughts ;)

    Miss you guys :p But on a good note, I deliver about 100 amazon packages each Sunday, so little Billy gets his BB gun ;)
     
    Elgarion, May 11, 2017
    #207
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  8. skeggy Media

    skeggy Media Avatar

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    I do agree with Elgarion and I have also done a video help guide for the solace bridge outskirts if anybody needs to refer new players to it

    https://www.youtube.com/playlist?list=PLw9-ukIjQVaQbm9Zz0d1xuKiqUdNRNFaZ
     
    skeggy Media, May 11, 2017
    #208
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  9. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    14 May 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​



    Main Topics:


    • New Attendees:
      • No new attendees this meeting.
    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • How does the Russian publishing arrangement with Portalarium impact the game? Will these exclusive countries be playing on the same server?
        • New players wonder how to compare where SotA is in development compared to other MMOs/games. IE: Alpha, Beta, etc … Why not using those terms?
          • An analogy could be that we are in Rome watching Rome being built.
        • New players are not realizing the need to pick up the New Player Handbook now (doesn't automatically show in inventory anymore)
          • The book must be obtained from a pedestal in the Isle of Storms.
    • New Player Experiences:
      • Grimace – Wondering what the questions would be specifically from the visitor players (from during the free trial).
        • Suggested an MOTD with a link pointing folks to the New Player forum (open for all to post) to post their questions.
        • There should be a pinned message on the New Player forum letting folks know they should post questions there.
          • Possibly add an explanation and a link to the trial download page
        • Should incentivize the new players to post feedback (good and bad)
      • Winfield – Is the free trial being published as a free trial of the game, or as trial access to test the game.
    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • Brazen – add a URL to the forums in the New Player handbook (located in everyone’s inventory) so new players can find help and support from other players.
      • It was noted that the New Player Handbook is missing from new visitor accounts. (Berek has created a JIRA ticket for this)
        • Also the New Player Handbook should be 0 Weight. (currently 0.1)
    Round the Room:

    · @Berek : Thanks to everyone for their assistance, excited for the Telethon coming up.
    · @dallas : (tagged in case you'd like to review)
    · @Brazen Spirituality: Great Meeting
    · @Grimace2: Important to attend this meeting and have voice communication and help new players.
    · @Lazarus Long: Yay Meeting! Good meeting as always. Chris will be on the NBNN show Tomorrow @ Noon
    · @Rada Torment: great meeting like always, we miss Elgarion but Ravalox is doing a great job
    · @Ravalox Darkshire: Great meeting as always
    · @scarface1999: <attended>
    · @Stella Moon: Excellent Meeting!
    · @Stryker Sparhawk: Great Meeting!
    · @Winfield: Great meeting. Go fish!​
     
    Last edited: Jun 4, 2017
    Ravalox, May 14, 2017
    #209
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  10. Grimace2

    Grimace2 Avatar

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    I posted this: https://www.shroudoftheavatar.com/f...inventory-for-new-player-handbook-item.89435/

    "As of the date of this post, the item ~ New Player Handbook ~ appears on a pedestal in the Isle of Storms."
     
    Grimace2, May 14, 2017
    #210
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  11. Berek

    Berek Portalarian Emeritus Dev Emeritus

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    Berek, May 15, 2017
    #211
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  12. Brazen Spirituality

    Brazen Spirituality Avatar

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    I also suggest a link to discord, again, to facilitate new users (Especially those from Steam) to connect with the community.
     
    Brazen Spirituality, May 20, 2017
    #212
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  13. Justyn

    Justyn Bug Hunter Bug Moderator

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    21 May 2017, Sunday 11am Central Time    ​


    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​



    Main Topics:


    • New Attendees:
      • No new attendees this meeting.

    • New Player Experiences:
      • Things have been fairly quiet this release. No stories to share in this round.
      • Discussed things slowing down on the live server during QA time.
    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • New players are commenting on the seemingly unfinished nature of the Love story line. Seems as though some portions of the quest line are disconnected. (Rosemourne will post his findings in the bug forum this week).
      • It was noted that the rental system could be enhanced by allowing there to be a clickable item in the house that allows players to rent without finding the lot owner. Possibly setting up the door permissions, as lots are set up. The lot owner can make the rooms open for rental by anyone, or can make them reserved.
      • Possible new sign in game for "Rooms For Rent". A lot owner can put the sign out by the road or on the building to signify there is a room available.
    Round the Room:

    · @Berek : Excited about R42. Working on the telethon planning and is excited about the number of player support that will be in office this time around. Will be really pushing the telethon on social media.
    · @dallas : (tagged in case you'd like to review)
    · @Justyn04: Great Meeting! Want to be sure to encourage everyone to check out Rosemourne's post about A Rose from Sequanna and get the word out to new players.
    · @Kron Caledon: Came to check things out.
    · @Lazarus Long: Yay Meeting! Happy to be here, as always. Looking forward to the changes coming in the next release and story polish.
    · @Rosemourne: Since the telethon is during the summer one of the stretch goals should be an in game beach towel!
    · @scarface1999: Good meeting! Thanked Laz for leading the meeting and looking forward to seeing what will be coming in the next release.
    · @Temujin: Great Meeting, and happy to be here.
     
    Justyn, May 21, 2017
    #213
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  14. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    28 May 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​



    Main Topics:

    • New Attendees:
      • No new attendees this meeting.

    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • We suggest the top five questions be done during the Post Mortem section of the Telethon
        • Rosemourne – A lot of Town Residents have been noting that if an NPC cannot path (where the NPC keeps walking back and forth) to the player they will not be able to open the dialog. (This can be bypassed by unchecking the “enable Conversation close-up” check box in the Interface options menu.) - **this only occurs in POTs and if the NPC is placed so they cannot path correctly**
        • Grimace suggested going over the option menu during the Telethon. Are there options in place as bug fixes that will be removed? Will there be more options added?
          • Will there be a distance slider added?

    • New Player Experiences:
      • An overview of the Bundles and the store for new players would be great.
        • Suggestion to add some text and a link in the main add on store noting the presence of the Bundle Store. (maybe a category tab that links to the Bundle page)

    • In-Game Support Locations or Concepts or Events:
      • There will be in game events during the telethon (Wednesday between 6-8pm) to coincide with the community hour.
      • It was noted that many of the events are held at a time that is extremely late for the European and farther players. Will players in those regions be hosting events?


    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • Rosemourne – It would be good to have a common chat for the Outlanders. Like an orb like item that only works below a certain item (like being able to bypass the sieges at a low level)
        • Kinda like how Final Fantasy XIV has done the Novice Network chat, where after a certain period you are no longer in the chat?
      • Ravalox – Maybe a “one way” broadcast message sent to all hospitallers, where t he hospitallers can answer directly via whisper.
      • Grimace – When blocking a player in game, is that reported to Portalarium or stored in some way? If so, then could they add an indication as to why the person was blocked? (could be useful for many reasons, but also to alert Portalarium to abuse for those repeatedly blocked)
    Round the Room:

    @Berek : Thanks to everyone for their assistance, excited for the Telethon coming up.
    @dallas : (tagged in case you'd like to review)
    @Winfield: (tagged in case you'd like to review)
    @Grimace2: Looking forward to the telethon on Wednesday!
    @Lazarus Long: <attended>
    @Mykll: :)
    @Rada Torment: Nothing special, I have been bit off in-game the last week. Just hope to see more people coming with next releases and the telethon.
    @Ravalox Darkshire: Yay Meeting!
    @Rosemourne: Looking to edit/add to the Wiki, looking for some guidance – please contact me
     
    Last edited: Jun 4, 2017
    Ravalox, May 28, 2017
    #214
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  15. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    Hey folks -- glad to see the minutes still a flying! Great info as always! Also, you guys might notice, I spent some time streamlining SotAHelp. Since we'll have LFG eventually and we also have Discord these days, I no longer saw a need to have a system stating availability. Besides, it went unused.

    So now, the new format is this. Its a link list of helpful links, nothing more. BUT, this list is embeddable (still). So folks can embed the link list on their sites, and we can work together to keep it updated and distributed (and it does not have SotAHelp branding when embedded, fyi, so it will look like part of your site and take on the theme of your site).

    I scrubbed the links, removed some dead ones, added about 10 yesterday. This will be my primary contribution now to helping new folks besides my few random encounters in the nether of time and space with a newbie in-game ;)

    Hope you likey.
     
    Elgarion, May 30, 2017
    #215
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  16. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    4 June 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​


    Main Topics:

    • New Attendees:
      • No new attendees this meeting.
    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • <none to add this week>
    • New Player Experiences:
      • Justyn – Have seen lots of non-USA new players recently.
      • Rosemourne – Tried chatting with visitors and most did not respond, wondering if they weren't understanding how or just didn’t want to (had even sent directions in chat to use /l and a space then type).
    • In-Game Support Locations or Concepts or Events:
      • Justyn - Encourage more community events to expose new players in starter areas. To overcome issues due to organizers not having housing in the area, find a way to provide Aether Vibration Devices (or Clockwork Helms) for music and coordinate with local property owners for lot access. **Tabled for next week**
      • Rosemourne – Proposing having a party the week after a trail expires to welcome the new players who purchased the game.
    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • Ravalox - (on behalf of @Brazen Spirituality) Suggestion to rename the Hospitallers channel to “New Player Hospitality” ...after discussion the group wants to try adding “(help)” to the existing name before removing the Hospitaller name from the channel.
    Round the Room:
    * @Berek: (tagged in case you'd like to review)
    * @dallas: (tagged in case you'd like to review)
    * @Winfield: Great meeting. Go fish!
    * @Justyn04: Fast meeting!
    * @Kron Caledon: Caledon: Lurking
    * @Lazarus Long: Yay Meeting!
    * @Mykll: Just taking up space :)
    * @Rada Torment: Great meeting, and waiting to see if we can keep the activity in next 2-3 months due to the lower pop in summer
    * @Ravalox Darkshire : Great Meeting as usual
    * @Rosemourne : Yay Meeting!
    * @scarface1999 : Great Meeting!
    * @Temujin2 : Happy to be here Happy to be back!
     
    Last edited: Jun 4, 2017
    Ravalox, Jun 4, 2017
    #216
    Numa, Berek, Grimace2 and 2 others like this.
  17. Berek

    Berek Portalarian Emeritus Dev Emeritus

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    Loos like another great meeting! If anyone new players see this message, you should jump in on these meetings with the community!
     
    Berek, Jun 5, 2017
    #217
    Numa and Time Lord like this.
  18. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    11 June 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​


    Main Topics:
    • New Attendees:
      • No new attendees this meeting.

    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • None to add this week.

    • New Player Experiences:
      • Free trial test #3 has ended. We assume the next one will be the week after the next release.

    • In-Game Support Locations or Concepts or Events:
      • Justyn - Encourage more community events to expose new players in starter areas. To overcome issues due to organizers not having housing in the area, find a way to provide Aether Vibration Devices (or Clockwork Helms) for music and coordinate with local property owners for lot access.

        Starting towns: Soltown, Resolute, and Aerie

        First step is to “inventory” properties at the three towns and contact the owners to see if they will be willing to host/allow us to host “Welcome Parties” on their locations.
        “Welcome Party” package details will be posted on the forum as a template. Items to include in the package will be reviewed during the *next meeting*


    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • Hospitallers text channel name changed as per discussion last week. The name is now “hospitallers-help”. Discord restricts the text channel names, so the preferred name structure “Hospitallers (Help)” could not be implimented. Group approved the change as made.

      • Request @Lord British to record a new player welcome wax cylinder. (could be a few minute description/discussion.

      • Do the Trial players get an introductory email? If so, can an explanation of the Hospitallers and the community calendar link be included? Need someone to test this.

      • Our group is looking forward to the rental mechanics due to be live in R43. Looking for anyone with Dev+ to test this to see how this will help new players, and ensure that interactions like decoration services are not impacted by the changes.

    Round the Room:

    * @Berek : (tagged in case you'd like to review)
    * @dallas : (tagged in case you'd like to review)
    * @Winfield : I love this fish! Trying to become more active.
    * @Justyn04 : Quiet week
    * @Lazarus Long : Quiet week, Yay Meeting!
    * @Rada Torment : <attended>
    * @Ravalox Darkshire : Good detail this week, didn’t get much sleep so expecting I’ll make lots of errors in the minutes. :p
    * @Rosemourne : Yay Meeting!
    * @scarface1999 : Good Meeting as always.
    * @Stryker Sparhawk : I love you guys! Yay Meeting!
     
    Last edited: Jun 11, 2017
    Ravalox, Jun 11, 2017
    #218
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  19. Justyn

    Justyn Bug Hunter Bug Moderator

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    18 June 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099


    In observance of Father's Day, the weekly Hospitaller meeting was cancelled. All items of interest for this week will be brought to next week's meeting.​
     
    Justyn, Jun 18, 2017
    #219
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  20. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hospitaller Meeting Minutes
    ALL ARE WELCOME TO ATTEND!
    25 June 2017, Sunday 11am Central Time

    Discord Text Chat: https://discord.gg/RhXb7qp
    Discord Voice Chat: https://discord.gg/CRz8Bpn
    PaxLair TS3 Server: 43.245.163.15:10099​


    Main Topics:
    • New Attendees:
      • No new attendees this meeting.
    • Top 5 Questions for presentation during Berek's Weekly Livestream:
      • New Player Questions:
        • None to add this week.
    • New Player Experiences:
      • Free trial test #4 will be Jul 3 -26. (Longest test so far)
        • Appreciate Hospitallers helping out players taged as "Visitors"
    • In-Game Support Locations or Concepts or Events:
      • Lazarus – Just 1 Life 48 hour live steam going on NOW on Twitch.tv @ http://nbnn.info and the Aerie Fund Auction going on now here: https://www.shroudmarketplace.com/shops/aeriefund/index.html
      • (This item is being re-posted as the followup conversation is still pending): Justyn - Encourage more community events to expose new players in starter areas. To overcome issues due to organizers not having housing in the area, find a way to provide Aether Vibration Devices (or Clockwork Helms) for music and coordinate with local property owners for lot access.
    Starting towns: Soltown, Resolute, and Aerie
    First step is to “inventory” properties at the three towns and contact the owners to see if they will be willing to host/allow us to host “Welcome Parties” on their locations.
    “Welcome Party” package details will be posted on the forum as a template. Items to include in the package will be reviewed during the *next meeting*​


    • New Tech Suggestions (for Forums, Discord, Game which might assist new players):
      • In Game Mail system
        • Read receipts
        • Group mail (for example to entire guild)
    Round the Room:

    * @Berek : (tagged in case you'd like to review)
    * @dallas : (tagged in case you'd like to review)
    * @Lazarus Long : Great Meeting. Fish!
    * @Mykll : Short and Sweet.
    * @Ravalox Darkshire : Yay Meeting!
    * @Winfield : Great meeting, more time to fish!
     
    Last edited: Jun 25, 2017
    Ravalox, Jun 25, 2017
    #220
    Elgarion, Berek, Time Lord and 2 others like this.
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