I pre-ordered the game but have never played it...do i still get the pre order stuff?

Discussion in 'New Player Welcome' started by AceOnePocket, Jan 26, 2020.

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  1. AceOnePocket

    AceOnePocket Avatar

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    Hello. I bought this game for the $45 pledge in 2016 before the game was released. By the time the game came out my computer was a potato and could not run it. I have a new computer and am interested in trying the game now. I know that the package i originally bought came with some kind of pre order material. If i can provide the original e-mail confirmation of my payment and pledge level will I still get the pre order stuff or was this only if I started the game when it was released? Thank you very much in advance for your time.
     
  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    i see your forum account dates from 2016, so this is probably that original account you signed up with. your rewards will be tied to that account. you can check that the things you expect are listed by logging into the main web site and looking here:

    https://www.shroudoftheavatar.com/?page_id=4557

    if you're expecting physical rewards, you should email support@portalarium.com
     
  3. Sean Silverfoot

    Sean Silverfoot Avatar

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    Once you log in, you will find all your digital rewards in the Rewards Chest in the Upper Right Corner of the UI.

    Welcome back!
     
  4. Beaumaris

    Beaumaris Avatar

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  5. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    Yup -- great advice from the community here, and let me mirror what alley said -- support@portalarium.com. We're keeping up quite well with tickets coming in. Fully trained CS technicians are on standby! ;)
     
  6. Brass Knuckles

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    wow, that’s the best level of Customer service I’ve seen advertised here yet. What’s going on at catnip???
     
  7. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    I was a new hire about 3 weeks ago. Training on many items already nearing completion for CM and CS duties, with more to come for simple tasks to take off their shoulders that don't require fancy shmancy skill sets.
     
  8. Sean Silverfoot

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    Hiring passionate people, folks that play the game in a position to understand what folks are saying. IMO
     
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  9. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    Thanks man! ;)
     
  10. Barugon

    Barugon Avatar

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  11. Brass Knuckles

    Brass Knuckles Avatar

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    enough said right there!!
     
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