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In-game map not working? Read this...

Discussion in 'Announcements' started by Undone, Apr 26, 2018.

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  1. Undone

    Undone Trap Master Moderator SOTA Developer

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    Hi everyone!

    We've been getting a number of reports about player's in-game maps not loading on Windows machines. Our maps are driven by an external plugin that some anti-virus software is falsely flagging as malicious; this can unfortunately prevent the game client from connecting to our map service.

    If you are having issues loading maps please check that the following files are not quarantined by any anti-virus software on your machine (all should be found in the Shroud of the Avatar\Shroud of the Avatar_Data\Plugins folder):
    • chrome_elf.dll
    • d3dcompiler_43.dll
    • d3dcompiler_47.dll
    • icudtl.dat
    • libEGL.dll
    • libGLESv2.dll
    • natives_blob.bin
    • snapshot_blob.bin
    • winevinecdmadapter.dll
    • zf_cef.dll
    • ZFGameBrowser.exe
    • ZFProxyWeb.dll
    Finally, you also need to install the MSVC 2013 runtime.

    Once you have verified that all files are in place, your AV has them white listed, and you have installed the MSVC 2013 runtime fully shut down and restart your client.

    If you continue to have problems after following these steps please create a new post on the bug forums or contact support@portalarium.com.
     
    Last edited: May 10, 2018
    Caska, liz_the_wiz, Feeyo and 8 others like this.
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