[Info needed] Black Screen nothing happens

When playing on my laptop the client launches and only a black screen appears... Nothing happens.

Similar to a bug I saw here reported in R51 or so.

 

Couldnt find a report from you before, can you add your machine specs, and in your shroud of the avatar folder (Im at work so i cant get you precise folder names) theres something like "shroud of the avatar data" in there should be an output_log.txt or something, are there any errors in there you can post?

 

I am having the same problem, sometimes the starting music plays, but the game never loads. I've tried restarting, uninstalling and reinstalling both the stand alone and the steam version, running as administrator... still no traction.

Machine Specs:
Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3847
BIOS: BIOS Date: 12/03/13 12:54:22 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Video Card: NVIDIA GeForce GTX970
DirectX Version: DirectX 12

Spoiler: Output Log

Initialize engine version: 5.6.4p3 (11e8f66cfca7)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 9.0c [nvldumd.dll 23.21.13.9077]
Renderer: NVIDIA GeForce GTX 970
Vendor: NVIDIA
VRAM: 3072 MB (via DXGI)
Caps: Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=0 INTZ=1 NULL=1 RESZ=0 SlowINTZ=0 ATOC=1 BC4=1 BC5=1
Begin MonoManager ReloadAssembly
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll (this message is harmless)
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll (this message is harmless)
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.CJK.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.CJK.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.MidEast.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.MidEast.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Other.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Other.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Rare.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Rare.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Ionic.Zip.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Ionic.Zip.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Nat.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Nat.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.Dht.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.Dht.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.dll into Unity Child Domain
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Photon3Unity3D.dll (this message is harmless)
Loading C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Photon3Unity3D.dll into Unity Child Domain
- Completed reload, in 0.065 seconds
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.dll (this message is harmless)
WARNING: Shader Unsupported: 'Hidden/VR/BlitCopyFromTexArray' - Pass '' has no vertex shader
WARNING: Shader Unsupported: 'Hidden/VR/BlitCopyFromTexArray' - Setting to default shader.
<RI> Initializing input.
<RI> Input initialized.
IndexOutOfRangeException: Array index is out of range.
at UnityEngine.Display.RecreateDisplayList (System.IntPtr[] nativeDisplay) [0x00000] in <filename unknown>:0
(Filename: Line: -1)
desktop: 1920x1080 60Hz; virtual: 1920x1080 at 0,0
<RI> Initialized touch support.
UnloadTime: 1.098874 ms
LanguageManager: Setting Language=English, Partner=None
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Xml.dll (this message is harmless)
PatchClient Awake, version: 129 settingsfile: Shroud of the Avatar - Launcher_Data/patchsettings.txt gameVersionfile: C:/Program Files/Portalarium/Shroud of the Avatar\Shroud of the Avatar_Data/gameversion.txt
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
This is the patch client launched as: C:/Program Files/Portalarium/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher.exe
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Starting patch client update...
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Configuration.dll (this message is harmless)
SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 970, graphicsMemorySize=3072, graphicsDeviceType=Direct3D9, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=4, processorType=Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, systemMemorySize=8142
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
SotA.EarlyAccess.Win.32.129.Date.02.25.18, LocalTime=2/25/2018 4:44:57 PM, Patch=plumpkin-pick4
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 970, graphicsMemorySize=3072, graphicsDeviceType=Direct3D9, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=4, processorType=Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz, systemMemorySize=8142
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking SotALauncher-PID file: C:\Program Files\Portalarium\Shroud of the Avatar\SotALauncher.pid
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking SotALauncher-PID file contents: 10816
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Starting p2p engine...
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
No existing dht nodes could be loaded
Fallback handler could not load library C:/Program Files/Portalarium/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/libc
Fallback handler could not load library C:/Program Files/Portalarium/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/.\libc
Fallback handler could not load library C:/Program Files/Portalarium/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/libc
Platform assembly: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Security.dll (this message is harmless)
NAT Device found, Type: Mono.Nat.Upnp.UpnpNatDevice
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Create Port Mapping: public=55721, private=55721
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Specific Mapping: protocol=Udp, public=55721, private=55721
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
GetLatestVersion=|129|129|https://www.shroudoftheavatar.com/u...ndaloneWindowsPatcher&from=0&to=129sotaPatch|
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
PatchClientNeedsToUpdate? thisVersion=129 onlineVersion=129
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
GetLatestVersion=|735|-1||https://www.shroudoftheavatar.com/update_service/patcher.php?patchUnavailableFor=735
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Start Got the settings and latest online version
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
NeedsToUpdate? thisVersion=735 onlineVersion=735
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Torrent Loaded, infohash: 12-A9-A2-C6-6B-5D-39-04-7A-15-E7-D8-B0-DC-C0-4E-B1-64-7C-B5
Starting torrent manager for StandaloneWindowsPatcher_0_129.zip
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Stopped NewState: Hashing
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Torrent Loaded, infohash: 57-0A-D2-68-BE-EA-D7-E8-10-D4-3A-33-3A-02-FE-CD-39-09-24-FF
Starting torrent manager for StandaloneWindows_0_735.sotapatch
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Stopped NewState: Hashing
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Hashing NewState: Seeding
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Hashing NewState: Seeding
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

 

Are you guys playing through steam or the sota client directly?
Taggging you so you see Liz's reponse @Kpopgurl
Are you still having issues? I could have sworn I saw some bug reports from you recently...
Thank you
@Kpopgurl

 

I fixed the issue with running the client as admin from the steam folder. later releases fixed the problem.

 

Still not working for me on any attempts, not on the standalone or steam... admin from folder or direct.

 

@Selene did you look in the output log?

 

it's in the spoiler tag in my previous post

 

I can provoke this error when I start the game (Desktop Shortcut for Shroud of the Avatar Steam client) without being logged in to Steam.
My security suite (Comodo) then runs the .exe in sandbox mode. I hear the music but see no screen.

plz try to stop the Sandbox Mode for several Minutes and start the Game one more Time directly from you Steam Games Library. Should work.

 

@Selene thats the launcher log - not the game log.

 

There's no output log for the game. (because I did a fresh install, I guess.)

 

@Selene if you start loading the game, it should make one (defaulty here C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar_Data) called output_log.txt.

Unfortunately as a whole sota tends to append to the output_log.txt file

 

I am looking in the right place. There isn't one.

Spoiler: Folder View

and yet.. when run as admin, from the folder....

 

your video says unavailable to me

 

Hmmn.. works for me.

 

Hmm does now for me too.. Must have been a youtube fart..

If you wait an excruciatingly long time (like 20+ minutes) does it ever leave the black screen? or just get to the point of wanting to punch the screen? Its odd it starts as administrator and not without,

Have you tried changing the Shroud of the Avatar.exe compatibility to windows 8? Apparently this helps some, makes worse things for others.. worth a try right?

When you did a clean install, did you delete all the old folders and registry settings - windows never does a great job at that..

 

Stays blank, even overnight. Windows 8 Compatibility did nothing. And, to the best of my knowledge, I deleted every scrap. Really frustrating! I tried uninstalling and reinstalling the steam version four times today and still nothing. I've tried turning off all my firewalls and safety measures -- still nothing. Not sure what else to try short of resetting my whole PC (which I can't really do).

 

you have my sympathies

Cant speak for steam, it put things in odd places.. but, remove the steam one.. then try

to irradicate all traces please look for
C:\Program Files\Portalarium
C:\Program Files (x86)\Portalarium
C:\Users\<YOUR USERNAME>\AppData\Roaming\Portalarium
C:\Users\<YOUR USERNAME>\AppData\LocalLow\Portalarium

then to top it off

HKEY_CURRENT_USER\Software\Portalarium

if you uninstall
remove all of them.... long shot I know

 

I did all that. Still no joy. Thanks for all your help, Liz.

Reinstalling Windows10 (painful as it was) DID fix the problem-- For anyone googling this in the future.