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[Info needed] Crash when exiting game

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Lord Tachys al`Fahn, Feb 26, 2018.

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  1. Lord Tachys al`Fahn

    Lord Tachys al`Fahn Avatar

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    Reproduction Rate: 100%
    Blocker? No
    Details: When exiting the game to desktop from the settings menu, game client crashes, sometimes placing the "application has stopped working" window behind the client window, making it very slightly bothersome to try and close it out. Scene seems to be irrelevant to this.
    Steps to Reproduce: Settings menu>quit>yes
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz (8) System RAM: 16275
    GPU: NVIDIA Quadro M2000M GPU RAM: 4062
    SotA.EarlyAccess.LIVE.Win.64.735.Date.02.23.18
    Area: SolaceBridge
    Area Display Name: Solace Bridge
    Loc: (-101.5, 42.7, 30.3)
    Debug: U29sYWNlQnJpZGdlfHwoLTEwMS41MTMsIDQyLjcxNSwgMzAuMzMzKXwoMCwgLTAuNzg0LCAwLCAwLjYyKXwyNTYuNjc1fDEwfDEuMjU=
     
  2. Lexie

    Lexie Bear Queen Emeritus

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    @Lord Tachys al`Fahn
    Before logging, can you check for a possible memory leak? Go into your task manager and the performance tab - checking the memory amounts and percentages.
    Does it tend to happen in certain scenes?
     
  3. Lord Tachys al`Fahn

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    I'll check on memory leaks, but the scene is irrelevant. Of the 5 scenes I have been in so far, it has happened in all but the overland map, where I haven't tried to quit to desktop.
     
  4. Lord Tachys al`Fahn

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    Quit to desktop from overland map, crashed. That makes it 5/5.

    System as idle as I can make it:

    [​IMG]

    System just before logging out:

    [​IMG]
     
  5. Lord Tachys al`Fahn

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    Sorry, you had asked for the performance tab. Will this suffice?
     
  6. Lexie

    Lexie Bear Queen Emeritus

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    @Lord Tachys al`Fahn
    The performance tab...what doe the number/number GB look like? I need to see how much memory you have as well.
     
  7. Lexie

    Lexie Bear Queen Emeritus

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    I suspect it is memory leak related. In the past, some PoTs had issues at log out back before we had our performance upgrades. That's one reason why I mentioned the scene.
    The good thing is we're working on the memory issue and why it's using so much of it.
     
  8. Lord Tachys al`Fahn

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    Here you go:

    System memory performance prior to logging out:

    [​IMG]

    GPU usage prior to logging out:

    [​IMG]
     
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