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[Info Needed]Severe Login in Issues

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Rey Palpatine, Mar 27, 2018.

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  1. Rey Palpatine

    Rey Palpatine Avatar

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    I can't get the game to open, there is extreme lag once I click to open the game, and once I've made it to the loading screen it becomes stuck at 50%. Any ideas on how I can get the issue resolved?
     
  2. Attenwood

    Attenwood Avatar

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    Please include your system specs. Are you playing from Steam or using the client launcher from our website? Have you attempted a full client reinstallation to ensure this may not be caused by a corrupt installation?
     
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  3. Woftam

    Woftam Avatar

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    I am also having this issue - I am running through Steam. I have also tried a re installation but no luck. Over the course of 5 minutes, my game progresses to 94% where it is still sitting.

    My System specs are:

    OS Name Microsoft Windows 10 Home
    Version 10.0.16299 Build 16299
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Model Z97X-Gaming 3
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. F5, 30/05/2014
    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
    Installed Physical Memory (RAM) 16.0 GB
    NVIDIA Geforce GTX 970

    [​IMG]

    *Update *** It finally logged me in after 10 minutes of loading - the speed even on Fastest Graphics setting is unplayable. Extremely Laggy.
     
    Last edited: Mar 27, 2018
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  4. Rey Palpatine

    Rey Palpatine Avatar

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    It's giving me the same issue through both clients, reinstalled both versions of the clients already. Same exact issues. Once today I made it in, but it was so laggy I couldn't maneuver out of my house. Today is the first time I've experienced any lag or performance issues what so ever. Also, playing on a Samsung CHG90 QLED Curved 49‑Inch Gaming Monitor. Not sure if that would cause any issue. Some games don't handle it well.

    OS Name Microsoft Windows 10 Pro
    Version 10.0.16299 Build 16299
    Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3201 Mhz, 6 Core(s), 12 Logical Processor(s)
    System Type x64-based PC
    System Manufacturer Gigabyte Technology Co., Ltd.
    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
    System Model Z370XP SLI
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.2 GB
    Total Virtual Memory 31.9 GB
    Available Virtual Memory 26.8 GB
    Page File Space 16.0 GB
    NVIDIA Geforce GTX 1080 Ti
    65.0 Mbps download / 5.67 Mbps upload
    Latency: 216 ms
    Server: Atlanta, GA
     
    Last edited: Mar 27, 2018
  5. Zen Kamudo

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  6. Woftam

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    Gentlemen, I found a fix! I hope it helps you as well - under Options, Video - Remove the tick from Peripheral lighting. @Attenwood, before launch the game was working fine for me.
     
    Last edited: Mar 28, 2018
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  7. Zen Kamudo

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    サー・ウォータム

    私に言ってくれてありがとう。私はします。
     
  8. Zen Kamudo

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    Problem solved. I appreciate it very much!!
     
  9. Attenwood

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    Based on Woftam's comments, do you happen to have peripheral lighting toggled on in Options?
     
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  10. Rey Palpatine

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    I'll try that when I get home this evening. About to see how the game is running on my work PC, its not as high-end a PC as my home desktop. I'm still wondering why the SotA click Play screen ( first screen opened after clicking the desktop icon) , Login Screen, and loading screen all run very slowly and near unresponsive.

    *Update* My work PC is have no issues at all.
    System Specs:

    OS Name Microsoft Windows 10 Home
    Version 10.0.16299 Build 16299
    System Type x64-based PC
    Processor Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 4 Logical Processor(s)
    BaseBoard Manufacturer ASRock
    Installed Physical Memory (RAM) 16.0 GB
    Total Virtual Memory 18.3 GB
    GeForce GTX 660

    Mbps 79.2 Download / 7.18 Mbps upload
     
    Last edited: Mar 28, 2018
  11. Attenwood

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    @Woftam Can you confirm that if you turn peripheral lighting back on, it goes back into a broken state? What peripherals are you using that would be influenced by this setting?
     
  12. Chris

    Chris Tech Lord Moderator SOTA Developer Ambassador

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    We're looking into this but currently have not been able to reproduce it on any of our hardware. We have some new lighted keyboards coming soon and we'll try to repro it with those. Until then, just leave it off. Also, HUGE thanks for identifying the problem for us!
     
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  13. Nhili Dragon

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    I have been having problems logging in for days(not responding at (98%). I saw this message and had no tick under options video so I added it and now I am in. Thanks
     
  14. Woftam

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    @Attenwood , I use a Logitech G15 keyboard and a Razer Mamba Mouse.

    Here is a small video of the issue - if you watch the fire statue, you can see it drop the frame rate the moment I tick Peripheral lighting.

     
  15. Rey Palpatine

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    So, my problem was solved by turning OFF peripheral lighting.

    thank you

    *Update : The millisecond that I check the peripheral lighting box ON, instant lag, immediate drop in frame rate. So, something is going on there.
     
    Last edited: Mar 28, 2018
  16. Pon Orapon

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    3/28/2018 9:49 PM
    Title:
    Reproduction Rate:
    Blocker?
    Details:

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz (8) System RAM: 16331
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8120
    SotA.EarlyAccess.LIVE.Win.64.751.Date.03.28.18
    Area: POT_tropicalisland_metropolis_01_template/Reverie
    Area Display Name: Reverie
    Loc: (479.2, 71.2, -592.2)
    Have Logitech wireless keyboard and mouse but I have lighting effects turned off in Logitech settings

    Debug: UE9UX3Ryb3BpY2FsaXNsYW5kX21ldHJvcG9saXNfMDFfdGVtcGxhdGV8UmV2ZXJpZXwoNDc5LjIyNiwgNzEuMTg2LCAtNTkyLjI0NSl8KDAsIC0wLjk5OSwgMCwgMC4wNTIpfDE4NS45NTk0fDEwfDQuNTEwMzE2
    Build 751
    Video setting; "Fantastic"
    I have had no latency or login issues on live world yesterday or last QA build (Monday AM). Since build 751 have experienced stalled (98%) login multiple times.

    Steps to Reproduce:
    Unticked peripheral lighting got successful login several times.
    Re-ticked PL and also got several successful logins.
    Did notice screen stuttering during clear weather at midday with an overly bright sun filtering through bamboo leaves.
    Hope you find clues in this.

    Unticking PL as I have no use for it.
     
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