[Info Needed]Unable to Launch SotA

My game was working fine in the middle of last year, but I've not started the program for a very long time. When I started the launcher, it didn't seem to work, so I uninstalled the entire game and reinstalled it again.

Installation ran fine, so I ran the launcher. But the launcher is now unresponsive like before I reinstalled the game. Alt+tabbing to the launcher does not bring it out. Holding on alt+tab, the launcher looks like an empty command prompt window.

My PC is not new but it isn't that old. It was still running SotA last year. Please help. Thanks.

 

I'm sorry to hear about the difficulty experienced. Could you provide your full system specs to review this issue further?

 

I hope the below helps. Also to note, I thought I try maybe let the launcher run, to see whether it's actually doing anything and the whole blank thing is just temporary. At certain points, the launcher icon does "blink" (you know how programs that just booted does). I was hopeful that it means it was running through patches. However, that only happened a couple of times and stopped, and even after leaving it on for a whole night, I still can't see what the launcher is doing even after running it a night.

Summary
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 4570 @ 3.20GHz 40 °C
Haswell 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. VANGUARD B85 (SOCKET 1150) 33 °C
Graphics
TV Monitor (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc) 33 °C
Storage
238GB ADATA SP900 (SSD) 36 °C
1863GB Western Digital WDC WD20EZRX-00D8PB0 (SATA) 32 °C
1862GB Western Digital WD My Passport 0820 USB Device (SSD) 36 °C
Optical Drives
TSSTcorp CDDVDW SH-224DB
Audio
Realtek High Definition Audio
Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 14/12/2017 12:35:07 AM
Serial Number: T49TD-6VFBW-VV7HY-B2PXY-MY47H
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time
Windows Defender
Windows Defender Enabled
Antivirus
Antivirus Enabled
Display Name Windows Defender
Virus Signature Database Up to date
.NET Frameworks installed
v4.7 Full
v4.7 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Internet Explorer
Version 11.192.16299.0
PowerShell
Version 5.1.16299.15
Java
Java Runtime Environment
Path C:\Program Files (x86)\Java\jre1.8.0_31\bin\java.exe
Version 8.0
Update 31
Build 13
Environment Variables
Power Profile
Active power scheme Balanced
Hibernation Enabled
Turn Off Monitor after: (On AC Power) 30 min
Turn Off Hard Disk after: (On AC Power) Never
Suspend after: (On AC Power) Never
Screen saver Disabled
Uptime
Current Session
Current Time 27/01/2018 10:10:35 AM
Current Uptime 20,600 sec (0 d, 05 h, 43 m, 20 s)
Last Boot Time 27/01/2018 4:27:15 AM

 

Would you be able to provide us with your launcher's log for our team to investigate? You can email the file to us at rromero@portalarium.com

The launcher file should be labeled output_log.txt under your game directory's launcher_data folder. Run the launcher to as far as you can (where you stop making progress), close the launcher, and then send us the file that should have been updated.

 

Hi there, I sent an email on 2nd February. Did you receive it on your end?

 

Hi, any updates?