Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[Known] Blinding white screen when exiting Kingsport bank

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Ravalox, Feb 19, 2018.

Thread Status:
Not open for further replies.
  1. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

    Messages:
    1,746
    Likes Received:
    5,003
    Trophy Points:
    125
    Gender:
    Male
    Location:
    Dallas, TX
    2/19/2018 5:23 PM
    Title: Blinding white screen when exiting Kingsport bank
    Reproduction Rate: once so far (still there)
    Blocker? yes
    Details: Was in the bank (searching for the new vendor patterns); opened the bank door and a ball of white light emanated from it and filled the entire game screen within a second (or two). Can still interact with the game, compass shows I am moving, but cannot see anything.

    Steps to Reproduce: Hmmm, not sure yet. will update if I can get it to happen again.

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8) System RAM: 62285
    GPU: NVIDIA GeForce GTX 980 Ti GPU RAM: 6097
    SotA.EarlyAccess.QA.Win.64.634.Date.02.19.18
    Area: Kingsport
    Area Display Name: Kingsport
    Loc: (NaN, NaN, NaN)
    Debug: S2luZ3Nwb3J0fHwoTmFOLCBOYU4sIE5hTil8KDAsIC0wLjY5NSwgMCwgLTAuNzE5KXwxMjUuNDU3Mnw3MHwxLjg3OTg4Ng==

    [​IMG]
     
  2. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

    Messages:
    1,746
    Likes Received:
    5,003
    Trophy Points:
    125
    Gender:
    Male
    Location:
    Dallas, TX
    Additional info:

    Reproducible.

    If I exit to menu but resume in the scene, then it returns immediately.
    If I go to Novia, then the client corrects itself, and I can re-enter Kingsport ok.

    I reproduced by going into the bank and then interacting with one of the vendors and then opening the door to the bank.

    I tried just opening and closing the door; but no impact. It appears that the screen change of going into a first person conversation is the setup for the issue to occur.

    Restarted client ... no change, can still repro on demand.

    Attached: two videos ...

     
  3. Lexie

    Lexie Bear Queen Emeritus

    Messages:
    842
    Likes Received:
    2,902
    Trophy Points:
    93
    Great details, thank you so much.
    Bug #: 56066 created.
    @Ravalox
     
  4. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

    Messages:
    1,746
    Likes Received:
    5,003
    Trophy Points:
    125
    Gender:
    Male
    Location:
    Dallas, TX
    You are most welcome! Thanks!
     
Thread Status:
Not open for further replies.