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[Known] Screen freeze

Discussion in 'Release 36 Bug Forum' started by Net, Nov 17, 2016.

  1. Net

    Net Avatar

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    11/17/2016 8:06 PM
    Title: Screen freeze
    Reproduction Rate: 1/1
    Blocker? Yes
    Details: The screen froze, it seems I can cast spells move, I even managed to type /bug in chat:)
    Steps to Reproduce: Unsure? I was gathering water, I was in forums, the game was in windowed mode. My drivers are up to date this time and I play the game at Beautiful settings
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4) System RAM: 32713
    GPU: NVIDIA GeForce GTX 670 GPU RAM: 2017
    SotA.EarlyAccess.Win.64.504.Date.11.16.16
    Area: Novia_R8_City_Westend
    Area Display Name: Westend
    Loc: (58.0, 12.1, -168.8)
     
  2. Attenwood

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    Would you be able to try and reproduce this issue? We're not seeing this internally, and there's not enough information for us to make a concrete report for further investigation.
     
  3. Net

    Net Avatar

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    I do try:) I have no idea what is causing it and it seems rather rare occurance, I was online for 3 hours and was just fine... was more frequent on QA at one point.
     
  4. Attenwood

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    If you can get us close to a step by step repro case for us to look into further.
     
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  5. Elrond

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    I got same problem after this patch ..initially i thought it was because i was playing in window mode game freeze every 5 minutes or so , fighting some mobs.... usually game froze right when i was trying to pan the camera around with my mouse , like its trying too hard to load something but theres a conflict... i switched to full screen went on wetlands swamp after 10 mins of fighting i figured lets try again so i start panning camera around with my mouse while moving .. and game froze again had to force program to close as it wasnt responding to anything anymore . Few sec after freeze i notice a quick monitor refresh rate. Didnt had this problem before the patch . Hope this helps you identify the issue .

    1. Title: Game freeze while panning camera around
    2. Reproduction Rate:id say pretty high 80%
    3. Blocker?
    4. Details:
    5. Steps to Reproduce:pan camera around while moving
    6. User Specs: Win 10 (vid radeon HD 6700/ 8 GB RAM/Pentium G620 2.6 Ghz)
     
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  6. Attenwood

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    Humor me. This may be tied to a known issue with DX11. Please follow these steps and let me know if the issue is resolved:

    1. Locate the game executable in your client directory (By default C:\Program Files (x86)\Portalarium\Shroud of the Avatar(DEV))
    2. Right click and select to make a Shortcut
    3. Right click on the Shortcut that was generated and access Properties
    4. At the end of the field for Target, add the following code: "-force-d3d9" (If done correctly, should look like "C:\Program Files (x86)\Portalarium\Shroud of the Avatar(DEV)\Shroud of the Avatar.exe" -force-d3d9")
    5. Run the game with the shortcut.

    The above workaround will force the client to run on DX9, which should fix this issue if it's related to the DX11 bug.
     
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  7. Net

    Net Avatar

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    Pretty sure only devs have "(DEV)" in the folder name.

    I had screen freeze only once today, so I will try to see if I can reproduce it. If I do, I will try the dx9 thing to see if it helps.
     
  8. Attenwood

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    Well now you're being sassy. The directory structure would more or less be the same.
     
  9. Aberwine

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    This fix does not appear to work when using the Steam client
     
  10. Balec Fares deCani

    Balec Fares deCani Bug Brigade - Bug Hunter

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  11. Aberwine

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    That corrected the problem for Steam. Thanks!
     
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  12. Elrond

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    This definetly fixed the issue for me , no more freeze windowed or fullscreen ... also game seems to run much smoother in R36 then in R35 . Thank you.
     
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  13. aseltine

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    This made a HUGE difference for me, R36 was unplayable until I found this thread.
     
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