Portalarium are a bunch of champions!

Discussion in 'General Discussion' started by Hemswal The Descended, Jan 9, 2019.

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  1. Hemswal The Descended

    Hemswal The Descended Avatar

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    First off, let me say that my guild just went through a difficult transition with what was our guild town, Insulam de Nocte. Luckily for us, we have a few POTs in the guild and moving to a new one wasn't a huge deal. But, how the exit from the old town happened was pretty rough and not all of the feelings were happy ones. Sometimes things like this happen, and we move on and make the best of things.

    The town we moved a bunch of our houses to in a rush is Chao Insula which was a nested town in Insulam de Nocte. Well, most of us lost access to the nested town because the town owner of Insulam de Nocte decided banning the vast majority of us was the best plan for him. We re-nested in Festival and have a connection to Owl's Head now. Not a bad place to end up! Thank you to @Drilikath2015 and @Datendrache for working together on this solution and in such a timely fashion. Means a lot guys.

    Portalarium came to our aid with moving the nested town VERY quickly. Their customer service is top notch!
    A special THANK YOU! To @Serafina (and anyone else involved) for helping us.

    Our community is very lucky to have such responsive people within the customer service portion of Portalarium. Let's not take them for granted!

    Thanks again everyone.
     
  2. Parson Barr

    Parson Barr Avatar

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    I discovered Festival over the weekend. Beautiful snowy biome with lots of yule trees.
     
  3. Serafina

    Serafina Portalarian

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    Thank you all for responding very quickly! Thanks to @Sannio for jumping on implementing the change!
     
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  4. Hemswal The Descended

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  5. Drilikath

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    For the situation that we where handed, Could not have asked for better support with the matter. The community and the devs made the transition smooth as possible.
     
  6. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Welcome to Festival!
     
  7. Floors

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    Another reason not to have your town nested in another.
     
  8. Giles Snottingham

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    You were banned as a precaution as you were co-owner on several properties and a town Steward, I couldn't risk being screwed over, but other than that gratz on your move.
    Good Job to the Devs for helping them out :)
     
    Last edited: Jan 9, 2019
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  9. Proteus Tempest

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    We do have great devs.
     
  10. Proserpina

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    Disagreements happen, advertising it isn't good for the game and the community at large.
    Good work on the part of the Devs.
     
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