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pretty regular game crashes

Discussion in 'Release 35 Bug Forum' started by Theonetheonly, Nov 16, 2016.

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  1. Theonetheonly

    Theonetheonly Avatar

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    After the game has been running for 2-4 hours, it seems very common (>50%, <75%) that the game will crash when entering a high population area - Brittney Estates is commonly the 'trigger' for me, but any of the Brittney zones will do so.

    This does not seem to matter if I retain focus in the game window or alt-tab to another to while away the load times with other activities.

    Obviously due to crash cannot /bug it.

    Windows 10, latest general release via Steam
     
  2. liz_the_wiz

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    Please could you mail your crash logs to support@portalarium.com they can use these files to track down issues.
    forwarded for review (crash logs will make a huge difference) 16/11/2016
     
  3. Theonetheonly

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    Would be glad to, if I knew where they were. They don't appear to be in the /Users/$username/AppData/Roaming/Portalarium structure - where else should I look for them?
     
  4. liz_the_wiz

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    Mine are the only one I have was in C:\Users\MyUser\AppData\Local\Programs\Portalarium\Shroud of the Avatar\<date> (I previously sent in a bunch and then deleted them), failing that the main file they need is output_log.txt, try searching your drives for files called that. If windows search is being its usual helpful stuff, and you dont know how else to look, go to a command prompt for each drive (change drive with say "D:" and press enter) then "cd \" to be the root, and type "attrib output_log.txt /s" then it will show you all files it finds (hidden or not that you can access) called that. You may find some from other games, as I did.. but you should soon find ones that sound like this game
     
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  5. Theonetheonly

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    They also end up in your Steam repositiory, if that's where you run the game from. In my case,

    D:\S2\SteamApps\common\SotA\Shroud of the Avatar_Data

    (D:\S2\ is my Steam repository, and is not the default value)
     
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