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[Referred to CS Support] Client pointed to character creation scene after crash

Discussion in '*** Bug Report Archive (After R75) ***' started by Abstrax Phoenix, Jun 15, 2020.

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  1. Abstrax Phoenix

    Abstrax Phoenix Avatar

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    Not sure if this is the right place to post this but im posting it here anyways.
    Last night I was playing the game normally, doing inventory management and putting stuff on vendors. I got a crash, okay cool thats normal... but when I logged into my account, it automatically took me to the place where you create a character. I didn't go in offline mode, and I do not have any other character slots on my account. I was able to create a character with the same name as my other character "Crystal Method". Its almost like my character is just gone?!?!!! All of the items I had in my inventory, all my gear, all the xp on that character is gone. Did you guys delete my character for a reason? If so, please tell me to reason. If not.... I dont even know
     
  2. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    @Abstrax Phoenix thanks for reporting the issue, the only thing that could have been better would have been leaving the character in a deleted state. I have captured the system logs for the time period last night and forwarded the information to be researched.

    If you have more detail, like the time of the crash, or if it crashed multiple times, and what you were doing before the issue occurred, this would give us something to go on. (please follow along the above bug reporting template so that we get the information we need to open a case)

    I have created Issue# 67167
     
  3. Abstrax Phoenix

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    It was around like 2:30 AM CT, and it just crashed once. It was a normal unity crash, nothing unexpected because I had the client running for a few hours and I was in britt mart at the time, probably the most laggy place in the game for me. I was sorting some of my chests and was about to put some more stuff on my vendors, and then I had a crash. I logged back in, and yeah.
     
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