[Referred to Support] Property Manager charges when restoring from nonexistant town?

I ("Unbeliever Dragon" in game), had been led to believe that when we packed up our properties and traded towns with another player (both towns traded owners and changed names), I'd be able to restore without paying cotos, since the old town no longer existed.

As it stands, the properties say "Global" in the property manager, but when I go to restore, the interface says I must pay 100 cotos to restore from "Forest 02 Template".

Is this supposed to happen? Is there no exception for people whose original towns are gone?


If a correction is warranted/possible:

Carpe Noctem is the town owner. The original town was "Moonshine", the new town is "Moonshine District".

I imagine that Rothana Ostaria and Findos Darkwood (also residents of the original Moonshine) may have similar issues.

Thanks for any help...

P.S. I may be too impatient to wait for the situation to be resolved. I'd appreciate you checking the logs to see if I spent cotos to restore my properties, and reimbursing them, if possible...

 

@UnbelieverDragon, reimbursement requests need to be done through email to support.

it's my understanding that the property manager restore is free if the lot was put into it by the gm eviction process, but i've seen in the past where a governor gets antsy and does it themselves and then the residents have to pay.

 

They placed all their things into Magic Mover before the POT was changed. Myself or anyone else evicted anyone.

 

So... we should have had Carpe evict us before swapping towns? Putting our toys away politely will cost us?

Seems unkind to charge if there's literally no place we could restore to for free...

 

no, carpe is not a gm.

pinging sannio to see if he knows a way to automate changing the flag on those lots