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[Resolved] 10750 COTO's unable to claim, or gift.

Discussion in 'Items & Inventory' started by Thodin, Mar 1, 2019.

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  1. Thodin

    Thodin Avatar

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    03/01/2019 11:59
    Title: Unable to claim rewards in game
    Reproduction Rate: 100%
    Blocker? Yes
    Details: Purchase $85 worth of crowns (10750), fail to receive them in game, also unable to gift to another account.
    Steps to Reproduce: login, look desperately for your COTO's in bank, rewards tab, or inventory, nowhere to be found.
     
    Thodin, Mar 1, 2019
    #1
  2. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Sorry to hear you're having trouble getting your COTO's in game. Most players should now be receiving rewards in the game. Earlier today there was a blockage. If you still haven't received a reward in-game, your best bet is to contact customer service.

    EDIT: The email address is support@portalarium.com
     
    Last edited: Mar 1, 2019
    Lord Subtleton, Mar 1, 2019
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  3. Thodin

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    Where does one contact customer service?
     
    Thodin, Mar 1, 2019
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  4. Anpu

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    Anpu, Mar 1, 2019
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  5. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    I'm not privy to your account details, but I've been told that the reward in question is awaiting a customer confirmation, and that you will be contacted by customer support.
     
    Lord Subtleton, Mar 1, 2019
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  6. Cirsee

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    My husband tried to gift me crowns as well so I could upgrade my town. The email to accept never got sent to me. We tried multiple times.

    He actually made the gift purchase yesterday, and tried to re-send again this afternoon during livestream time. Each time I never got a response and yes, spam was checked.

    *Update: So this turned out to be a Yahoo mail issue. Don't know why they don't like Port, but I was able to get gifts through gmail, but not Yahoo. Didn't even hit spam in Yahoo. Don't know if that helps, but just letting you know. Thank you guys so much for the quick response to my husband and trying to help too.
     
    Last edited: Mar 1, 2019
    Cirsee, Mar 1, 2019
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  7. Nubby

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    I am having the same problem
     
    Nubby, Mar 1, 2019
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  8. Worfgar

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    I'm having the same issue
     
    Worfgar, Mar 1, 2019
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  9. Ryuko Matoi

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    Same issue, please bring back the old claim button.
     
    Ryuko Matoi, Mar 1, 2019
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  10. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    There was an issue with rewards being blocked from delivery in the game on Friday. That issue has now been resolved. The original poster to this thread has had his issue resolved through customer support.
    If you choose to gift your reward to another account, be aware that there is a confirmation process through email that must be completed. Once the gifting process is started, the reward is not available for redeeming in-game until the gifting process is completed.
     
    Lord Subtleton, Mar 2, 2019
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  11. Cypher Black

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    Same issue. I sent rewards to myself but have not received them. (No email notification). The charges show up on my Credit Card though. Also, I contacted customer support 5 weeks ago and am still waiting for a reply on another issue.
     
    Cypher Black, Mar 2, 2019
    #11
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