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[Resolved]Build 597 frozen/not responding after logging in

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Echondas, Dec 6, 2017.

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  1. Echondas

    Echondas Bug Hunter Bug Moderator

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    12/6/2017 1:17 PM
    Title: Build 597 frozen/not responding after logging in

    Reproduction Rate: 100%

    Blocker? yes

    Details: It's frozen/not responding.. logged into Rift's End. It loaded OK logging into world map.
    - It doesn't freeze/hang if logging in to the world map - then entering Rift's End.
    - Logging in after that directly to Rift's End is still causing a freeze/hang.
    - music continues to play when the game is frozen/hung.

    Steps to Reproduce: Login to build 597 in Rift's End

    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Xeon(R) CPU W3550 @ 3.07GHz (4) System RAM: 24573
    GPU: NVIDIA GeForce GTX 670 GPU RAM: 1990
    SotA.EarlyAccess.QA.Win.64.597.Date.12.05.17
    Area: Novia
    Area Display Name: Novia
    Loc: (180.8, 13.0, 338.0)
    Debug: Tm92aWF8fCgxODAuNzcyLCAxMi45NTIsIDMzOCl8KDAuMDAyLCAtMC44NDYsIC0wLjAwOCwgLTAuNTMzKXwzMzcuNTkxNXw2LjE0ODE0OXw0MA==
     
    Last edited: Dec 6, 2017
  2. Attenwood

    Attenwood Portalarian Emeritus

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    Do you know where exactly in Rift's End you were spawning that caused it to freeze up?
     
  3. Echondas

    Echondas Bug Hunter Bug Moderator

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    @Attenwood Around here: 4.8, 70.0, -124.1

    It's not doing it all the time now.. it was prior to loading to the world map, and then entering Rift's End. Logging in directly to Rift's End is more stable now, but I've seen frozen a few times.
     
  4. Attenwood

    Attenwood Portalarian Emeritus

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    Unfortunately struggling to reproduce this issue internally. : /
     
  5. Echondas

    Echondas Bug Hunter Bug Moderator

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    @Attenwood OK - I think I found the 'secret sauce'.. alt-tab out of the game after clicking "Resume" -- then go do something for 30 seconds (like read the forums, like I was doing) while waiting for the game to load.. then go back to the game.. it will (should) be frozen? (I am running full screen in beautiful)

    Also - I was able to get the debugger up (I switched back into the game before it had crashed), but unfortunately, nothing useful from what I can see?

    [​IMG]
     
    Last edited: Dec 6, 2017
  6. Echondas

    Echondas Bug Hunter Bug Moderator

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    Also @Attenwood - this is not specific to Rift's End -- I just reproduced it in Novia Market (alt-tab after hitting resume, browse the forums for 30 seconds or so, go back into the game, it's frozen)
     
  7. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Unable to reproduce externally.
    12/7/2017 1:29 AM

    Tested scenes:
    • Vertas
    • Jaanaford
    • Nightshade Pass
    • Rift's End
    • Novia Market

    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 12244
    GPU: Radeon(TM) RX 460 Graphics GPU RAM: 4039
    SotA.EarlyAccess.QA.Win.64.597.Date.12.05.17
     
  8. Attenwood

    Attenwood Portalarian Emeritus

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    Could you provide screencaps of your in-game video settings?
     
  9. Echondas

    Echondas Bug Hunter Bug Moderator

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    I can tomorrow on the PC I was using yesterday - I am downloading QA client on my main PC today, to see if I can repro on it.
     
  10. Echondas

    Echondas Bug Hunter Bug Moderator

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    I just reproduced this on my main PC running Windows 10 ( I will post stats shortly ) - I am recording a video to demonstrate this happening right now (Hello world).
    Video link here.

    @Attenwood Specs of the machine I just used for this video:

    12/7/2017 12:29 PM

    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (6) System RAM: 32678
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8096
    SotA.EarlyAccess.QA.Win.64.597.Date.12.05.17
    Area: POT_island_metropolis_01_template/Rift's End
    Area Display Name: Rift's End
    Loc: (13.0, 72.1, -117.8)
    Debug: UE9UX2lzbGFuZF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfFJpZnQncyBFbmR8KDEyLjk3MSwgNzIuMTA0LCAtMTE3Ljc3NSl8KDAsIDAuODM3LCAwLCAwLjU0OCl8MTEzLjU3Mjl8MHw1Ljk3NzQ3MQ==
     
  11. Echondas

    Echondas Bug Hunter Bug Moderator

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    @Attenwood I just reproduced this again - I didn't alt-tab while the game was loading however -- I clicked 'resume', let the game load - then alt-tabbed out to browse the forum and was reading a post - I remembered you wanted display settings, so I went back in to screenshot them, and the game was frozen..

    .. and again (video here) -- I alt-tabbed out of the game for a few minutes to post the screenshot of the display settings and get my Nvidia driver version - I figured the game had crashed again, so I started recording..

    Display settings of current Win10 PC that's having the same issue (Driver File Version: 23.21.0013.8831 (English))

    [​IMG]
     
    Last edited: Dec 7, 2017
  12. Echondas

    Echondas Bug Hunter Bug Moderator

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    @Attenwood This appears to be fixed in the latest builds from today.
     
    Lexie likes this.
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