Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[Resolved] cotos not showing in game

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by liz_the_wiz, May 10, 2019.

Tags:
Thread Status:
Not open for further replies.
  1. liz_the_wiz

    liz_the_wiz Avatar

    Messages:
    1,365
    Likes Received:
    2,033
    Trophy Points:
    113
    Gender:
    Female
    05/11/2019 00:04
    Title:
    Reproduction Rate:
    Blocker? well.. if i cant get my cotos..
    Details:
    Steps to Reproduce:

    So, I bought 35 dollars worth of cotos.

    So.

    1. I bought cotos, but because it pulled the website initially it bought cotos on my main account cos thats what was logged in.. <SIGH>
    2. then logged out, bought them on the website under the right account.

    15 mins later they show as giftable on the website, but still no cotos in game, not in rewards, not in inv, not show even when looking at coto shop..


    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD Ryzen Threadripper 1950X 16-Core Processor (32) System RAM: 65421
    GPU: NVIDIA GeForce GTX 1080 Ti GPU RAM: 11031
    SotA.Win.64.968.Date.05.08.19
    Area: Novia_R1_Hills03_01
    Area Display Name: Whiteguard Foothills
    Loc: (-141.7, 57.9, -44.0)
    Debug: Tm92aWFfUjFfSGlsbHMwM18wMXx8KC0xNDEuNzQ5LCA1Ny44ODgsIC00NC4wMzkpfCgwLCAwLjE4OSwgMCwgLTAuOTgyKXwxNDIwLjE1MnwxNS4yNjQ1OHwxLjc5NTczNA==
     
    liz_the_wiz, May 10, 2019
    #1
  2. BurningToad

    BurningToad Dev Emeritus Dev Emeritus

    Messages:
    1,280
    Likes Received:
    3,797
    Trophy Points:
    125
    Gender:
    Male
    Location:
    Austin, TX
    Hello! I am sorry for the issue. Rewards redemption is experiencing a few hiccups at the moment, though many get through. Logging out and back in gives it another try on each login, if COTOs still haven't appeared. We are working to resolve the issue.
     
    BurningToad, May 10, 2019
    #2
    Jaesun likes this.
  3. liz_the_wiz

    liz_the_wiz Avatar

    Messages:
    1,365
    Likes Received:
    2,033
    Trophy Points:
    113
    Gender:
    Female
    thanks, relogging yesterday didnt show, however I can confirm this morning they have shown up
     
    liz_the_wiz, May 11, 2019
    #3
  4. Lord Subtleton

    Lord Subtleton Developer Emeritus

    Messages:
    993
    Likes Received:
    1,310
    Trophy Points:
    93
    @liz_the_wiz ,
    What @BurningToad posted isn't entirely accurate. Updates about Coto purchases are continually sent to the client. When there is a backlog of requests (for whatever reason), logging out and then logging back in will delay your receiving purchases. You get put back behind everyone else who has been waiting.
    Here's the secret to making sure you get the rewards ASAP: Open the rewards window. See if what you are looking for is there. If not, close the window. Just doing that activity boosts your priority in the queue a small amount. Don't tell anyone I told you this. ;)
     
    Lord Subtleton, May 11, 2019
    #4
    Jaesun, liz_the_wiz and Alley Oop like this.
  5. liz_the_wiz

    liz_the_wiz Avatar

    Messages:
    1,365
    Likes Received:
    2,033
    Trophy Points:
    113
    Gender:
    Female
    cool

    TBH I did open and close the window a couple of time to see if it was there yet, before logging and logging back in.. and then going <humpf> posting the bug and going to bed.. so, maybe I just caught it at a very bad moment
     
    liz_the_wiz, May 11, 2019
    #5
Thread Status:
Not open for further replies.