[Resolved] game crash at Owl's head. R37

1. Title: Random crashing at Owl's head town.
2. Reproduction rate: Very random. min: 30 secs max 40 secs upon entry.
3. Blocker: Can do without entry to Owls head.
4. Details: R36 worked fine. R37 upon patch and login returned to owl head.
Crashes started after walking a few steps.
sometimes it allows me to run for several seconds more.

tested.
log in overland view. does not crash.
visited several towns around Hidden Vale. no issue.
Killed a few mobs in several maps. no problem.
only crashes in Owls Head.

Symptoms: game freezes. music still plays. no recovery.
alt. tab to exit. restart. repeated 7 times. same problem.

5. Enter Owls head city. crash. after several seconds.
6. User specs:
12/16/2016 9:30 PM
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4) System RAM: 16311
GPU: NVIDIA GeForce GTX 1060 3GB GPU RAM: 3035
SotA.EarlyAccess.Win.64.520.Date.12.15.16
Area: OverworldIsland
Area Display Name: Hidden Vale
Loc: (278.6, -5.6, 262.6)

 

Having this very same issue.. Crashed 5+ times just trying to enter my house So this time i'm going to try to knock down my visual settings to fastest.. Hopefully it will help.

 

believe its some rendering issue with GPU. for some item. only when it kicks in it crashes i guess.

 

Yeah.. Same here. I turned it to fastest, and still crashed. I can't even get into my house. >.<

 

@Copperhead, bug logged, thanks for the report. @Caree Death it might be helpful if you share your system specs copied to the clipboard when you type /bug in the chat window.

 

I have had similar issues since last release, where GPU crashes and "game freezes. music still plays. no recovery", I get a "display driver has stopped responding and has recovered" notice from windows, and SOTA in task manager is "not responding". It occurs most often in mines (in R36, have not tested in R37 yet), just as resurrection is completed at an ankh (R36 & R37), and in ardoris (R36, have not tested in R37 yet).
Occasionally I get a crash log notice from SOTA.
Today, I logged in onto the overworld map near Jade Valley, panned the camera, and crashed within few seconds of logging in (occurred twice, back to back). This time, SOTA gave me a crash report. I have the SOTA crash report and the Windows action center files, but I cannot attach them in this forum, and I do not know who to e-mail them to. Who should I send the dump files too?

OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
CPU: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8) System RAM: 12279
GPU: AMD Radeon HD 5800 Series GPU RAM: 1010

I am NOT using the " -force-d3d9" work around.
My GPU driver is up to date & was uninstalled and re-installed...and same issue (installed driver is version 15.200.1062.1004 dated 8/3/15)
There was a notice on AMD website that "this driver is provided "as is" and will not be supported with further updates, upgrades or bug fixes." Maybe some of these old drivers are not compatible with unity?


Windows Action center says this:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Files that help describe the problem
WD-20161216-0655.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8010DF3110
BCP2: FFFFF88004B4ECAC
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

Ahh, I never knew thats how you copied your specs. I was able to log in and run into my house. Went outside & crashed when I turned around to go back in :'(

User Specs:
OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
CPU: AMD FX(tm)-4350 Quad-Core Processor (4) System RAM: 8186
GPU: NVIDIA GeForce GTX 750 Ti GPU RAM: 1992
SotA.EarlyAccess.Win.64.520.Date.12.15.16
Area: OwlsHead
Area Display Name: Owl's Head
Loc: (48.0, 86.4, 208.0)

 

@Caree Death Thank you for the information!

 

Anyone else reporting crashes, please let me know exactly where you were by typing "/loc" in chat and pasting it in a reply here. We're working on getting this resolved as quickly as possible, but need as much information as we can get.

Thank you all for reporting! You guys are awesome.

 

@Serafina - I've been standing at Area: Owl's Head (OwlsHead) Loc: (51.1, 86.3, 213.1) each time I log in.. When I move my camera (usually towards my front door), the game crashes.

 

Crashed in OH a few times right after log in while moving the camera. Last time @ Area: Owl's Head (OwlsHead) Loc: (122.6, 86.1, 163.9)

 

Submitted! Thank you! (Bug #38667)

 

Update: #post-725061
R37 update patch 520+521+522

Did a test run of Owl's head.
-ran around to all corners and diagonals for about 20 mins.
-left owls head. move around several cities.(ard. owl's head island)
-return to owls head. Log out.
-restarted game again. in Owls head.
-repeat incl. interacting with NPC's.
No major anomalies occurred.
end.

Hope everyone else had their issues solved too.

Thanks Devs!!

 

i need to use the " -force-d3d9" ... without this... game crashes on some seconds...

 

The shader issue that was leading to the crashing problem in some scenes like Owlshead should now be resolved. If you see it occur again, please rereport. Thank you.