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[Resolved] Game will not log in... Black Screen after "Play" Screen...

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Redhammer, Mar 1, 2019.

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  1. Redhammer

    Redhammer Avatar

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    Game will not start...seems to be stuck at some point...I only get a black screen...Please help :) Need my play time...
     
  2. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    We just released a new patch, #922. Have you patched to this version? Hoping that resolves your login issue. Please re-post if it doesn't.
     
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  3. Redhammer

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    No change as of 3:19pm CST...Does not patch before allowing me to press Play. Does not show patch version...no patch on my end...will check another computer...my other computers are tacking the patch...just not the one i always use...it seems to be bypassing the patch for some reason...Still goes into a blank screen...
     
  4. Anpu

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    Are you loading the SotA.exe or are you using the launcher?
     
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  5. Redhammer

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    using the desk top Launcher as always... does not seem to want to take the new patch...
     
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  6. Redhammer

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    Okay, re-installing the game now, that seems to be the only fix...
     
  7. Redhammer

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    Okay, reinstalled game and it is working again...Thank you all for the help...Hope no one else has to do this...Enjoy the game!!!
     
  8. Mishikal

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    There was a 5 minute window where a bad patch was available that had that symptom... You probably got it inadvertently :(
     
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  9. Arya Stoneheart

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    Same thing happened to me as well, had to shut down via Task Manager, but was able to get in later after restarting.
     
  10. Sara Dreygon

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    03/15/2019 14:59
    Title: Screen goes black often during instance, scene changes
    Reproduction Rate: Quite often today
    Blocker? Kind of... eventually switches but taking faaarrr longer than normal.
    Details: When I've exited a basement, or when I get pulled to someone else's instance, quite often the screen will go black and it'll show me as Offline and "Going to Spectral Peaks" or another zone to other players for 60-120 seconds or so before I actually switch scenes.
    Steps to Reproduce: Not sure... switch a scene or get pulled to someone else's scene.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4) System RAM: 16277
    GPU: NVIDIA GeForce GTX 970 GPU RAM: 4043
    SotA.Win.64.931.Date.03.13.19
    Area: Novia_R3_Hills02_01
    Area Display Name: Spectral Peaks
    Loc: (35.8, 50.4, -199.5)
    Debug: Tm92aWFfUjNfSGlsbHMwMl8wMXx8KDM1LjgzOSwgNTAuMzk3LCAtMTk5LjQ4Nyl8KDAsIC0wLjUzMywgMCwgLTAuODQ2KXwtNjU0LjYyODZ8MjYuMTc1NjN8MTQuMzk3NTI=

    @Lord Subtleton Still happening a lot to me. Every time I get pulled to another instance, screen goes black for some time before I switch. Shows offline. Same thing is happening to @TaiKee Vetrae in this shot where it shows "Going to Spectral Peaks" but takes a minute or two before it actually switches.

    [​IMG]
     
  11. Sara Dreygon

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    And this time it never changed so I Ctrl Alt Deleted out and went back in and am now staring at this. It just won't let me character leave the game...

    [​IMG]
     
  12. Sara Dreygon

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    Finally did after 3 or so minutes.

    Ideas @Chris?

    It seems as though it isn't a loading issue - it's an unloading issue... I even tried just logging out of game instead of it pulling to another instance (before the black screen) and even that made it so I stayed on the above "waiting for your character to leave" screen.
     
    Last edited: Mar 15, 2019
  13. Sara Dreygon

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    Sometimes not even a black screen... here is the same issue without black screen. Can't do anything except for bring up the menu by hitting Esc.

    [​IMG]
     
  14. Pavlitto

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    same problem. last time we are waited around 25 min black scren. then left game
    [​IMG] [​IMG]
     
  15. Pavlitto

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    just when there is this problem you can not go to the city or anywhere else. black screen all the time
     
  16. Sara Dreygon

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    @Chris Can you change this post back to unresolved? It definitely isn't as resolved as originally thought.
     
  17. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Thanks for the report. We did have a login outage yesterday (3-18-2029) for about an hour, but that is cleared up. There are no known login issues at this time.
     
  18. Pavlitto

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    [​IMG]
    I can't get into the game.
    the client is 20 minutes in this state. I try to reboot - there is no result
     
  19. pavlov85

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    I have a same problem, after fix.
    Randomly after leave party or use portal scroll, game push me disconnect icon in the top right corner and staring infinity loader screen
    [​IMG]
     
  20. pavlov85

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    Buuut, black screen is gone )
     
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