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[Resolved] Rewards delivery is screwed up - when using alt on initial login

Discussion in 'Items & Inventory' started by Widsith [MGT], Apr 25, 2019.

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  1. Widsith [MGT]

    Widsith [MGT] Avatar

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    There is no alert * for new rewards.

    When opened the rewards window shows the 'new' highlight for items delivered in R64.

    It does not show the 3200 COTOs I bought on the store last night . Hope that gets fixed before I have to dispute the change thru Paypal.

    It does not show any of the advertised rewards for R65.

    ETA: This is with initial R65 login on my alt. Retesting with main avatar.

    ETA2: Works correctly when reloggin on my main. So not clear if it was due to initial login, or due to starting the release with my alt. (Perhaps an odd side-effect of merging some states for all avs on an account?)
     
  2. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Great! Glad this is resolved!
     
  3. Barugon

    Barugon Avatar

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    @Lord Subtleton
    I'm not getting any of the new rewards. A bunch of older rewards are showing up green, as if they're new.

    [​IMG]

    04/25/2019 09:12
    User Specs:
    OS: Linux 5.0 64bit
    CPU: AMD Ryzen 7 1700 Eight-Core Processor (8) System RAM: 32160
    GPU: GeForce GTX 1070/PCIe/SSE2 GPU RAM: 8192
    SotA.Linux.64.957.Date.04.25.19
    Area: POT_island_metropolis_01_template/Mystic Isle
    Area Display Name: Mystic Isle
    Loc: (26.4, 89.0, -76.3)
    Debug: UE9UX2lzbGFuZF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfE15c3RpYyBJc2xlfCgyNi40MzgsIDg4Ljk5NSwgLTc2LjI3NSl8KDAsIC0wLjc5OSwgMCwgLTAuNjAyKXwxNDAuMDQ4OXwxMS44MzM4Mnw4LjAxOTg4
     
  4. BurningToad

    BurningToad Dev Emeritus Dev Emeritus

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    Barugon, it looks like your items should have come through now, correct?
     
  5. Barugon

    Barugon Avatar

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    Nope, still the same.
     
  6. BurningToad

    BurningToad Dev Emeritus Dev Emeritus

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    It looks like items were delivered to you at 11:18, 4 minutes after your post. Maybe a relog would fix the reward inventory? Things like dragon sword, polearm, jester clothes, etc, should be in there from what I can see. There have been a few delays on reward delivery due to initial release load.
     
  7. Lained

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    @BurningToad I'm also not seeing the new rewards on my main or alts and the previous release rewards are showing up green, tried relogging with no change.

    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4) System RAM: 16284
    GPU: NVIDIA GeForce GTX 1060 6GB GPU RAM: 6052
    SotA.Win.64.957.Date.04.24.19
    Area: Novia_R3_City_Brittany_Wharfs
    Area Display Name: Brittany Wharfs
    Loc: (286.4, 38.6, 615.8)
    Debug: Tm92aWFfUjNfQ2l0eV9Ccml0dGFueV9XaGFyZnN8fCgyODYuMzgsIDM4LjU1MiwgNjE1LjgwOSl8KDAsIC0xLCAwLCAwLjAwNyl8MTgyLjc4NTF8MjcuMDEwMzR8NS43NjYyNDg=
     
  8. BurningToad

    BurningToad Dev Emeritus Dev Emeritus

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    Hello! It looks like you hit some windows where the reward processing was experiencing some delays. We are trying to find the cause, but trying again or just waiting a while while logged in should allow them to show up.
     
  9. Lained

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    @BurningToad I just logged in again and there they are, Cheers!
     
  10. Barugon

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