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[Resolved] Vendor Disappeared after swapping via Property Manager

Discussion in 'Items & Inventory' started by Mugly Wumple, Sep 28, 2017.

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  1. Mugly Wumple

    Mugly Wumple Avatar

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    9/28/2017 9:35 PM
    Title: Vendor Disappeared after swapping via Property Manager
    Reproduction Rate: No ability to try
    Blocker? My Sales!
    Details: I, Brigham Dune, fetched my Golden Row house from the bank, gave it to my partner Forlorna Dune. From her property in Celestis, she returned her vendor to inventory and sent all to bank when prompted. She proceeded to swap out her Blue tile 4-story row house with the new Golden Row house. A new experience for us both, we swapped back and forth couple times. She quit and restarted before we discovered the timer prevented further swaps. When she went to place her vendor it was gone, not in mail, not in bank, not in inventory. Quitting and restarting did not solve it.

    Steps to Reproduce: no clue.
    User Specs: Her Specs.
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4) System RAM: 8139
    GPU: NVIDIA GeForce GTX 650 GPU RAM: 973
    SotA.EarlyAccess.LIVE.Win.64.662.Date.09.27.17
    Area: Novia_R1_City_Celestis
    Area Display Name: Celestis
    Loc: (5.9, 88.7, -18.3)
    Debug: Tm92aWFfUjFfQ2l0eV9DZWxlc3Rpc3x8KDUuOTE0LCA4OC43NDIsIC0xOC4yNjcpfCgwLCAtMC40MTcsIDAsIDAuOTA5KXwzOTIuNTM5MnwzLjk2MDQzMXwxLjQ4OTcyNg==
     
  2. Lexie

    Lexie Bear Queen Emeritus

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    @Mugly Wumple
    Could you get her to write into customer support at support@portalarium.com please? Have her check around again, and check your inventory, bank, and mail as well. I'm not really sure what you mean by swapped back and forth a few times, but she should include all those details. Thank you!
     
  3. Mugly Wumple

    Mugly Wumple Avatar

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    @Lexie
    I just checked the Bank, Inventory and Mail on both my account and hers.
    There is still no Commission-Free Vendor.

    She (acct name: LZinn ) has already sent a mail to support.
    By swapping back and forth, I mean:
    After the vendor was stored in her inventory
    she stored the Blue tile 4 story with the Property Manager
    placed the Golden Row on the Row Lot.
    Placed a few potted mushrooms inside the Golden Row
    Stored the Golden Row via Property Manager
    Recalled the Blue Tile 4 story
    Grabbed the mailbox and a few other deco items
    Tried to store the Blue Tile 4 story but couldn't
    Quit and restarted the client
    Was able to store the Blue Tile 4 story
    Recalled the Golden Row and
    Noticed the timer preventing further swaps and realized the Quit/Restart was not needed because
    the Property Manager has a timer preventing repeated quick swaps.
    Observed the timer and swapped the buildings one more time
    finalizing on the Golden Row.
    At this point she looked for her vendor and could not find it.
    The Golden Row is currently placed at the location listed in Celestis.
    The lot is claimed by Forlorna Dune
     
  4. Mugly Wumple

    Mugly Wumple Avatar

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    The Problem has been resolved.
    User Error.
    The error was that it sorted by its rename "Scrolls and Potions" and did not show up on default searches for Vendor, Comm, Free, etc. Only in afterthought did we think to look for its rename.

    Sorry for the trouble, the support email from LZinn is now moot.
     
    Last edited: Sep 30, 2017
    Lexie likes this.
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