[Responded] Constant Disconnects from Service

08/27/2019 16:46
Title: Constant Disconnects from Service
Reproduction Rate: Far too often
Blocker? Yes

Details: Ever since release 68 came out, I've been running into extremely frequent service disconnects (at least once a day), either with an Altair warning message or with a "Reconnecting to the game service..." message. I never saw these before release 68 and was hoping it was a temporary glitch, but since I downloaded the QA last night, I've had it happen three times just on the QA. In fact, I've just spent the past two hours trying to get in-world and not being able to stay online for more than a few minutes.

It either waits until after I've got through the whole login process and the load screen for the town, THEN disconnects me the minute after I load into the town, or it will hang at 50% for ages then go to the Reconnecting message, or I'll be going along fine for a while then notice it hanging and suddenly I'm back on the load screen with another disconnect message. The worse part is that it never goes directly to the disconnect, it always spend several minutes on a load screen first, so that it takes so much longer than it should.

Again, I don't believe I ever once saw this happen before Release 68; if it did, it was so rare as to be negligible.

Steps to Reproduce: Try to log in. Seriously, this has been happening to me almost every single day in August.

User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz (4) System RAM: 8089
GPU: Intel(R) UHD Graphics 620 GPU RAM: 2150
SotA.QA.Win.64.867.Date.08.26.19
Area: POT_forest_metropolis_01c_template/Fallin' Green
Area Display Name: Fallin' Green
Loc: (-11.1, 42.0, 273.0)
Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxY190ZW1wbGF0ZXxGYWxsaW4nIEdyZWVufCgtMTEuMDczLCA0MS45NTksIDI3Mi45ODIpfCgwLCAwLjg3NiwgMCwgMC40ODIpfDEyMi4zNTgzfDEwfDEuODQ0NTg3

 

While I havent been disconnected like you, I can say ive seen lots of lag and crashes, we got thrown between instances in a group, one person would suddenly load a new instance, then the game would try throw us all into their instance, of which we would get no choice, and then one person would lag doing that and end up in another instance.. repeat..

 

Bad news to report. Your network connection looks good. What I'm seeing is poor performance on the client side when loading assets. The system specs for your machine would indicate that it falls below our minimum spec. My understanding is the Intel(R) UHD Graphics 620 shares memory from system RAM, so this may be a case of just not enough memory to run properly. You may be able to get running by reducing graphics settings to Fastest and turning all other graphics options to off.

 

And this seems to be your standard answer despite the fact that my system hasn't changed since I started, and this problem is very specific to the August releases. If memory were the issue, what is it about the latest release that shoots up the memory requirement that was running just fine on my below-spec machine before?

I will assume there is some mystical explanation I'm unaware of for how memory-based problems on my machine would cause a disconnect from your server immediately upon login.

 

If you look in the sota_log.txt file in the sota data folder, that should show more details, or the output_log.txt file in the appdata\locallow\portalrium folder in your profile, these could have more specific errors for you to look at.