[Responded] Launcher all black

When I start the Shroud of the Avatar Launcher the window opens but there is no content just a black screen.

Clicking in the window sometimes opens the browser that takes me to the SotA Bundle Store. Once there was also a crash.

This happens all the time. I even did a complete reinstall of the game, but that didn't change anything.

Michael

 

do you hear the game music? i sometimes see a black screen for a few seconds but it starts displaying when the game music starts.

 

There is no sound. The game itself doesn't even start, just the Launcher who does the upgrade of the game.
Is there any other way I can start the game, other than via the Launcher?

Michael

 

yes, there should be a game executable in the same folder as the launcher executable.

 

@mik
What operating system are you using? Do you have any kind of anti-virus program or operating system firewall that could be blocking the program from running properly?

Also check this the system specs here:
https://www.shroudoftheavatar.com/?page_id=19#faq_031

 

When I start the game by executing the Shroud ov the Avatar.exe I have the same experience, a black screen. I can hear the game music and the mouse cursor changes from the windows standard cursor to the SotA cursor.

I am running Windows 10, and Windows Defender is activated. The Firewall is enabled, but it is not blocking outbound connections.

Michael

 

Okay, it's hard to do troubleshooting in a forum setting but we'll do our best One thing I forgot to mention is to right click on that .exe and select 'run as admin.' That black screen is a common symptom of it being a permissions issue...
If that doesn't work:
What kind of graphics card are we looking at here. Are they up to date?
If that doesn't work:
Any way you can try running it under another Windows user account to see if the behavior is the same?
@mik

 

I tried all the suggestions without success
- run as admin -> black screen
- created a new windows user -> black screen

The graphics card is a NVIDIA Geforce GTX 1070, drivers are up to date - version 382.53

 

Do you know if you are on Dx12?
Have you ever gotten the game to work on this machine? Version 382.53 is just a few days old and bugs can happen with new driver updates. How long ago did you install that?
You can always link your account to steam and launch through steam, but not you cannot UNLINK an account once made. (Meaning it will be tied to your steam account.)

https://www.shroudoftheavatar.com/?page_id=19#faq_1501

Did you get a new router or such recently, any changes? Maybe check these ports below?

Launcher:
TCP 5074
UDP 3544
UDP 6881
Game Service:

UDP 5054
UDP 5055
UDP 5056
UDP 5057
UDP 5058
UDP 5059

@mik

 

Yes, I am on DX12. I installed the latest NVIDIA driver because of the black screen issue. Before I had version 381.65 installed.
All the ports are open for outbound connections.
The game did work on this machine before, although it has been a while.

Steam is not an option for me

 

@mik
Things to try:
- Uninstall the newest NVIDIA drivers and install a much older version of NVIDIA Drivers: NVIDIA Drivers 376.33 (December 14, 2016)

 

Sorry, for the late response.
I installed the old NVIDIA driver, but that didn't change anything.

Then I did a complete reinstall of the game, and there I noticed that the Launcher that gets installed initially is working. Then after the update of the Launcher it is all black.

 

In the output_log.txt file in the Shroud of the Avatar - Launcher_Data directory are some error message.
Here is the complete content of this file:

Initialize engine version: 5.5.3p2 (f15b2772e4d0)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 9.0c [nvldumd.dll 22.21.13.8253]
Renderer: NVIDIA GeForce GTX 1070
Vendor: NVIDIA
VRAM: 3072 MB (via DXGI)
Caps: Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=0 INTZ=1 NULL=1 RESZ=0 SlowINTZ=0 ATOC=1 BC4=1 BC5=1
Begin MonoManager ReloadAssembly
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll (this message is harmless)
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll (this message is harmless)
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.PlaymodeTestsRunner.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\UnityEngine.PlaymodeTestsRunner.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.CJK.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.CJK.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.MidEast.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.MidEast.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Other.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Other.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Rare.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.Rare.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\I18N.West.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Ionic.Zip.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Ionic.Zip.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Nat.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Nat.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.Dht.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.Dht.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\MonoTorrent.dll into Unity Child Domain
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Photon3Unity3D.dll (this message is harmless)
Loading G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Photon3Unity3D.dll into Unity Child Domain
- Completed reload, in 0.041 seconds
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.dll (this message is harmless)
<RI> Initializing input.
<RI> Input initialized.
IndexOutOfRangeException: Array index is out of range.
at UnityEngine.Display.RecreateDisplayList (System.IntPtr[] nativeDisplay) [0x00000] in <filename unknown>:0

(Filename: Line: -1)
desktop: 3440x1440 60Hz; virtual: 3440x1440 at 0,0
<RI> Initialized touch support.
UnloadTime: 0.780007 ms
PatchClient Awake, version: 111 settingsfile: Shroud of the Avatar - Launcher_Data/patchsettings.txt gameVersionfile: G:/Shroud of the Avatar/Shroud of the Avatar_Data/gameversion.txt

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
This is the patch client launched as: G:/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data G:\Shroud of the Avatar\Shroud of the Avatar - Launcher.exe

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Starting patch client update...

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Configuration.dll (this message is harmless)
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\System.Xml.dll (this message is harmless)
SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 1070, graphicsMemorySize=3072, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, systemMemorySize=32707

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
SotA.EarlyAccess.Win.32.111.Date.06.29.17, LocalTime=6/29/2017 6:08:48 PM, Patch=questo-magnifico-kablamomo

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 1070, graphicsMemorySize=3072, operatingSystem=Windows 10 (10.0.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, systemMemorySize=32707

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking SotALauncher-PID file: G:\Shroud of the Avatar\SotALauncher.pid

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking SotALauncher-PID file contents: 2984

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Starting p2p engine...

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Fallback handler could not load library G:/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/libc
Fallback handler could not load library G:/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/.\libc
Fallback handler could not load library G:/Shroud of the Avatar/Shroud of the Avatar - Launcher_Data/Mono/libc
Platform assembly: G:\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\Managed\Mono.Security.dll (this message is harmless)
GetLatestVersion=|111|111|https://www.shroudoftheavatar.com/u...ndaloneWindowsPatcher&from=0&to=111sotaPatch|

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
PatchClientNeedsToUpdate? thisVersion=111 onlineVersion=111

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
GetLatestVersion=|616|616|https://www.shroudoftheavatar.com/u...get=StandaloneWindows&from=0&to=616sotaPatch|

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Start Got the settings and latest online version

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
NeedsToUpdate? thisVersion=0 onlineVersion=616

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Start We need to update!

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking SotA-PID file: G:\Shroud of the Avatar\SotA.pid

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Checking for SotAProcess at path=G:/Shroud of the Avatar/SotAProcess.txt

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Starting download of https://www.shroudoftheavatar.com/u...rget=StandaloneWindows&from=0&to=616sotaPatch

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Torrent Loaded, infohash: E6-19-50-40-BF-32-A3-F2-62-AC-37-B2-F6-38-78-83-39-A3-5E-C9
Free Disk Space MB: 193402 and Free Space Req MB: 7769

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Add torrent G:\Shroud of the Avatar/Downloads/StandaloneWindows_0_616.torrent

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Torrent Loaded, infohash: E6-19-50-40-BF-32-A3-F2-62-AC-37-B2-F6-38-78-83-39-A3-5E-C9
Starting torrent manager for StandaloneWindows_0_616.sotapatch

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Stopped NewState: Hashing

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Handle Error for message: System.NullReferenceException: Object reference not set to an instance of an object
at MonoTorrent.Dht.RoutingTable.Add (MonoTorrent.Dht.Node node, Boolean raiseNodeAdded) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.RoutingTable.Add (MonoTorrent.Dht.Node node) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.MessageLoop.ReceiveMessage () [0x00000] in <filename unknown>:0
Handle Error for message: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.SortedDictionary`2[MonoTorrent.BEncoding.BEncodedString,MonoTorrent.BEncoding.BEncodedValue].get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.BEncoding.BEncodedDictionary.get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.get_Token () [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.Handle (MonoTorrent.Dht.DhtEngine engine, MonoTorrent.Dht.Node node) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.MessageLoop.ReceiveMessage () [0x00000] in <filename unknown>:0
Handle Error for message: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.SortedDictionary`2[MonoTorrent.BEncoding.BEncodedString,MonoTorrent.BEncoding.BEncodedValue].get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.BEncoding.BEncodedDictionary.get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.get_Token () [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.Handle (MonoTorrent.Dht.DhtEngine engine, MonoTorrent.Dht.Node node) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.MessageLoop.ReceiveMessage () [0x00000] in <filename unknown>:0
Backup web seed added!

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
OldState: Hashing NewState: Downloading

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)
Handle Error for message: System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
at System.Collections.Generic.SortedDictionary`2[MonoTorrent.BEncoding.BEncodedString,MonoTorrent.BEncoding.BEncodedValue].get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.BEncoding.BEncodedDictionary.get_Item (MonoTorrent.BEncoding.BEncodedString key) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.get_Token () [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.Messages.GetPeersResponse.Handle (MonoTorrent.Dht.DhtEngine engine, MonoTorrent.Dht.Node node) [0x00000] in <filename unknown>:0
at MonoTorrent.Dht.MessageLoop.ReceiveMessage () [0x00000] in <filename unknown>:0
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)

(Filename: Line: 720)
HandleD3DDeviceLost
HandleD3DDeviceLost: needs reset, doing it
FullResetD3DDevice
ResetD3DDevice
dev->Reset
D3Dwindow device not lost anymore