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[Responded] Stalling at 94% every time.

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by br0r, Oct 26, 2017.

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  1. br0r

    br0r Avatar

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    Login works fine, choose to resume my location, starts to load.
    Soon as it gets to 94% it stalls and sits there.

    OSX client.
    haven't had any issues until this 47 release except random crashing to desktop when zoning.
     
  2. br0r

    br0r Avatar

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    I got logged in but it took 20 minutes. Just let it sit there at the 94%...WOW
     
  3. Lexie

    Lexie Bear Queen Emeritus

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    @br0r
    I will keep an eye out for additional reports. We did not have this issue on our Mac machine for this build this morning so if this continues to be a problem, please report your specs using /bug so we can gather more details. Instructions on how to use this command are at the top of the page! Thanks so much and I'm glad you are in the game now.
     
  4. ErikRulez

    ErikRulez Avatar

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    I've seen this problem trying to recall to or log into Aldhaven. I had to use the start on world map option then walk in from the map to get in. @Lexie

    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4) System RAM: 16356
    GPU: NVIDIA GeForce GTX 770 GPU RAM: 1989
    SotA.EarlyAccess.LIVE.Win.64.677.Date.10.25.17
     
    Lexie likes this.
  5. Widsith [MGT]

    Widsith [MGT] Avatar

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    @Lexie Saw the same extended pause at 94% on OS X patch 677, but it eventually completed. However, all deco other than houses and POT placements was missing when I ended up in scene (Rift's End). Relogging fixed that, but it looks like the first load in OS X is problematic...
     
  6. Lexie

    Lexie Bear Queen Emeritus

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    @econner
    I think you are on to something.
    For now, if anyone is getting this try to get to world map. It may depend on where you logged out last at. We are looking into this.

    @br0r
     
  7. br0r

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    Yeah, looks like when loading the game for the first time it take FOREVER to login... sticking at 94%, this time wasnt 20mins but over 5min. Also zone to zone loading is awful!!! Will test on my home machine this evening but the work mac is sucking bad right now with this release and it wasnt before.

    10/26/2017 15:44
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Mac OS X 10.13.0
    CPU: Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz (4) System RAM: 8192
    GPU: AMD Radeon Pro 575 OpenGL Engine GPU RAM: 4096
    SotA.EarlyAccess.LIVE.OSX.64.677.Date.10.25.17
    Area: HiddenVale_Forest01_Tier5
    Area Display Name: Greymark Forest
    Loc: (-204.0, 60.0, 148.5)
    Debug: SGlkZGVuVmFsZV9Gb3Jlc3QwMV9UaWVyNXx8KC0yMDMuOTYxLCA2MC4wMDcsIDE0OC41MjEpfCgwLCAwLjU5MSwgMCwgLTAuODA3KXwyODcuNTY2MnwxMHwxOA==
     
  8. Joe Zhudarak

    Joe Zhudarak Avatar

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    Stuck on 98% loading in Owls Head

    Reproduction rate: always
    Steps to reproduce: Entering Owls Head
    CPU: AMD FX 8120 - 16gb RAM
    GPU: GTX 1070
     
  9. Lexie

    Lexie Bear Queen Emeritus

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    @joezhudarak
    Could you please use /debug in game and report back that information so I can see? Details on how to use it are at the top of the page. (Operating System is one of the pieces I am most curious about here.)
    Also please try restarting the PC fully for the time being.
     
  10. Widsith [MGT]

    Widsith [MGT] Avatar

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    @Lexie Seeing the same issue at patch 880. 7 minutes at 94%, and 2 more at 98%. I noticed in R46 that there was a noticeably longer pause at those points after each patch, but it's gotten notably worse this release. Further details:

    Watching OS X Activity Monitor, while at 94% if was doing numerous small network transactions, CPU was 90-100% and memory footprint steadily growing. Memory ended up at 8.36GB which is noticeably larger than in previous releases. Methinks something has gone wrong with the scene load optimizations...

    OS: Mac OS X 10.12.6
    CPU: Intel(R) Core(TM) i5-5675R CPU @ 3.10GHz (4) System RAM: 16384
    GPU: Intel(R) Iris(TM) Pro Graphics 6200 GPU RAM: 1536
    SotA.EarlyAccess.LIVE.OSX.64.680.Date.10.26.17
    Area: POT_island_metropolis_01_template/Rift's End
    Area Display Name: Rift's End
    Loc: (40.8, 100.8, 0.6)
    Debug: UE9UX2lzbGFuZF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfFJpZnQncyBFbmR8KDQwLjgxMywgMTAwLjg0MiwgMC41NTkpfCgwLCAwLjc5MywgMCwgLTAuNjA5KXwyNTUuMDQ2NHwxMHwxLjUyOTM3

    ETA: Left RE (to forest siege) and returned. Loading very fast, less than a minute. Now going to cold start client, and see...

    Cold started client. Got through the 94% point in 1 minutes as opposed to 7 minutes. HOWEVER, most deco was missing when I entered the scene, and I was able to run on to my lot even though it had not fully loaded**. It took three minutes after begin in scene for the deco on only my lot to load fully. (Footprint ended up at 8.24GB, so virtually identical.)
     
    Last edited: Oct 26, 2017
  11. br0r

    br0r Avatar

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    Seems to load great on the home machine, not sure if you guys did anything in between. It did try to stall at 97% on login but then recovered.
    Zone to zone has been about the same as before the patch. Waiting to see if I get the random zone to desktop crash.

    10/26/2017 23:08
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Mac OS X 10.12.6
    CPU: Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz (8) System RAM: 32768
    GPU: NVIDIA GeForce GTX 780M OpenGL Engine GPU RAM: 4096
    SotA.EarlyAccess.LIVE.OSX.64.681.Date.10.26.17
    Area: OverworldIsland
    Area Display Name: Hidden Vale
    Loc: (303.1, -5.8, 280.0)
    Debug: T3ZlcndvcmxkSXNsYW5kfHwoMzAzLjEwOSwgLTUuODI4LCAyODApfCgwLCAwLCAwLCAxKXwwfDQ1fDI2LjA3ODQ=
     
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