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UnityPlayer.dll Access Exception

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by DarkBlueMonkey, Mar 31, 2018.

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  1. DarkBlueMonkey

    DarkBlueMonkey Avatar

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    1. Title: UnityPlayer.dll crashes SoTA
    2. Reproduction Rate: 100%
    3. Blocker? yes
    4. Details: When attempting to start the game, the loader gets to 53% (Coordinating Data) and I get a crash dialog, and am unable to continue.
    5. Steps to Reproduce: Load the game, click "Play online", click "return to Ardoris" (or whatever) and wait.
    ---------------------------
    Shroud of the Avatar - Unity 2017.3.1p3 (a66397957d3b)
    ---------------------------
    Shroud of the Avatar has encountered an error and must close.

    A crash report named "Crash_2018-03-31_162530" has been generated. These files can be sent to Portalarium for analysis. Would you like to open this folder now?
    ---------------------------
    Yes No
    ---------------------------

    Looking in the log file I get:

    Shroud of the Avatar [version: Unity 2017.3.1p3 (a66397957d3b)]

    UnityPlayer.dll caused an Access Violation (0xc0000005)
    in module UnityPlayer.dll at 0033:d8d00234.

    Error occurred at 2018-03-31_162758.
    D:\games\Steam\steamapps\common\SotA\Shroud of the Avatar.exe, run by nick.
    77% memory in use.
    12280 MB physical memory [2778 MB free].
    12278 MB paging file [288 MB free].
    8388608 MB user address space [8380908 MB free].
    Write to location 00155570 caused an access violation.

    Context:
    RDI: 0x00004f94 RSI: 0x00000000 RAX: 0x00004f94
    RBX: 0xd6b72070 RCX: 0x00155580 RDX: 0xb2116b5c
    RIP: 0xd8d00234 RBP: 0x00000000 SegCs: 0x00000033
    EFlags: 0x00010206 RSP: 0x0662f808 SegSs: 0x0000002b
    R8: 0x00004f84 R9: 0x0000009f R10: 0xb226c0cc
    R11: 0x00155570 R12: 0x0001b06c R13: 0x00155570
    R14: 0x23a46200 R15: 0x00004f94

    User Specs:
    Intel Core i7 920 @ 4GHz
    12GB RAM
    Nvidia GTX1070
    HDD: 4Tb on an LSI MegaRAID controller using RAID1 on two new WD Red hard drives.
    Internet Connection: Wet string or worse. Seriously. < 2Mbit
     
  2. liz_the_wiz

    liz_the_wiz Avatar

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    What else do you have running to find yourself with "12280 MB physical memory [2778 MB free]." ?
     
  3. DarkBlueMonkey

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    Windows. :)

    No, but seriously, I've got
    Twitch, GIMP, Notepad++, Chrome and various drivers, that's about it. SotA takes up 5Gb of RAM when it starts... Right now, I'm using 3.72 out of 12.
     
  4. liz_the_wiz

    liz_the_wiz Avatar

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    If you wanna game play, Id turn off twitch + gimp, you wouldnt need them while playing.. that should help a lot, both would cause drain on graphics performance
     
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  5. DarkBlueMonkey

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    I went for a wander....

    Attempting to respawn in Ardoris: Crashes immediately with UnityPlayer.dll error.
    Respawning in Novia "Start on World Map": Works fine.
    Entering Redmill: Works fine for a while, but crashes after a minute or two.
    Entering Aldwater: Works fine.
    Entering Artemis Outland (Player Town): Works fine.
    Entering Soltown: Works fine.
    Returning to Ardoris: Town is now marked as "Under Siege", so skipping for now
    Returning to Redmill: Works fine now.

    So, I wonder if there was just a problem that running around on the map and entering a few towns resolved?
     
  6. DarkBlueMonkey

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    I have a GTX1070.. The game runs very smoothly indeed. I do usually turn of Twitch, but when it's minimised, it doesn't affect things too much. I've uninstalled AVG now to see if that might be the issue... Also noticed that the game was using the VS2010 redist, so going to refresh that, because that's a suspected source of unity issues I've found....
     
  7. liz_the_wiz

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    I think there may still be a few minor memory leaks, but, as someone who can/has played for 12+ hours regularly without stopping it shouldnt be so bad.. Ive currently been running in and out of towns (must have zoned 20+ times already) and Im only at 8gb usage and Ive been in some very heavy zones (brittany, fully populated pots etc)
     
  8. DarkBlueMonkey

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    Well, unless it was a problem because it was my first logon since the release went live, you'll be glad to know that uninstalling/reinstalling Visual Studio C++ 2010 redist and / or removing AVG seems to have resolved the issue. I can now enter Ardoris. I've entered/exited towns a good few times and it's working nicely. :)

    Thanks for your suggestions and generally being cool! Hope to see you in-game!

    Cheerie-pip!
     
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