why won't this game start?

Discussion in 'Hardware, Software, Tech' started by Ember2, May 9, 2018.

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  1. Ember2

    Ember2 Avatar

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    I downloaded this game and wanted to give it a try before I invested any money into it. So happy I did this because the game will not start playing no matter what I try to do. No point in purchasing any thing for this game when it freezes up all the time and will not allow it continue to anything on it. At this point I give up and am deleting what I downloaded. No point holding onto a download of this game when it will not play.
     
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  2. Ember2

    Ember2 Avatar

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    This game is awful nothing works right when it did start after waiting over a half hour. Are you kidding move with the wsad keys? You cannot even use the mouse to move around? This game is not even worth trying it and is way behind the times when it comes to gaming.
     
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  3. Andartianna

    Andartianna Avatar

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    Two things that might help you can use your mouse to walk just hold the right and left mouse keys at the same time and you will move with just the mouse. If you are having problems starting the game check your graphic drivers some of the default windows 10 drivers do not work.
     
    Last edited: May 9, 2018
  4. Jezebel Caerndow

    Jezebel Caerndow Avatar

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    Personally, I would rather move with the wasd keys, makes it way easier to straph and move backwards while still looking at your target. As far as you not being able to play it, does your system meet the minimum requirements? Do you have the latest video drivers?
     
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  5. Pawz

    Pawz Avatar

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    You can remap the movement keys to anything you would like.
     
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  6. majoria70

    majoria70 Avatar

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    Does your system meet the requirements of this game? Can you say what system you have? Some times older systems can't play it .We have a huge world loaded with many players things since housing is really big in this game.
     
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  7. Sir_Hemlock

    Sir_Hemlock Avatar

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    I was watching this thread waiting for Majoria to drop a beat...she did not let me down lol. I knew she was coming. This thread is her thing. Like a bee to pollen.
     
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  8. majoria70

    majoria70 Avatar

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    But of course silly. How can we help if we don't know the details? Now be nice.

    What are the System Requirements for Shroud of the Avatar?
    Windows
    Minimum:

    • OS: Windows 7 64 bit or newer
    • Processor: Quad Core 2.4 GHz or faster
    • Memory: 8 GB RAM
    • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
    • Network: Broadband Internet connection (Not required for Offline Mode)
    • Hard Drive: 22 GB available space
    Recommended:

    • Processor: Quad Core 2.8GHz or faster
    • Memory: 12 GB RAM
    • Graphics: DirectX11 Compatible AMD Radeon R9 / NVIDIA GeForce GTX 1070
    • Hard Drive: SSD
    Mac OS X
    Minimum:

    • OS: 10.8.5 (Mountain Lion) or newer
    • Processor: Quad Core 2.4 GHz or faster
    • Memory: 8 GB RAM
    • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
    • Network: Broadband Internet connection (Not required for Offline Mode)
    • Hard Drive: 22 GB available space
    Recommended:

    • Processor: 2.4 GHz Intel Core 2 Duo (Dual-Core)
    • Memory: 12 GB RAM
    • Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
    • Hard Drive: SSD
    SteamOS + Linux
    Minimum:

    • OS: Ubuntu 10.10 or newer officially but most linux flavors supported
    • Processor: Quad Core 2.4 GHz or faster
    • Memory: 8 GB RAM
    • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
    • Network: Broadband Internet connection (Not required for Offline Mode)
    • Hard Drive: 22 GB available space
    Recommended:

    • Processor: Quad Core Processor 2.8GHz or faster
    • Memory: 12 GB RAM
    • Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
    • Hard Drive: SSD
    Besides the system specification to run the game, the following firewall ports must be open for the Launcher and Game Client to run properly.

    Launcher:

    • TCP 5074
    • UDP 3544
    • UDP 6881
    Game Service:

    • UDP 5054
    • UDP 5055
    • UDP 5056
    • UDP 5057
    • UDP 5058
    • UDP 5059
     
    Last edited: May 9, 2018
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  9. Anpu

    Anpu Avatar

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    Also, if you have an Nvidia video card, make sure you have the latest driver (they just released a new update today).
     
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  10. 2112Starman

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    Luckily for the game, if no one could log in we would have a big issue. On the flip side, I have played for 2.5 years and only once had an issue with its client after a major upgrade in development which simply required me to reinstall. But non since. What that means is that you have something seriously wrong with your computer if it wont load. Start digging into your computer to see whats going on. The anger towards the game is unfounded if your computer is broke or so old it cant play it.
     
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  11. Berek

    Berek Portalarian Emeritus Dev Emeritus

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    Thanks everyone for helping try and resolve their issue! We're redirecting them to support@portalarium.com for follow-up.
     
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